Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,023 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a nightmare! I wanted a refund of money I mistakenly put on my Uber account, and I got the total runaround through their 24-7 "support" app. Only AI responses. So much for personal care. I've only actually used Uber ride once before, and it was fine. Now I'm nervous about using Uber on my upcoming trip ... a company that has such incredibly poor customer service.”

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Posted 7 months ago

“the worst customer service agents in the world”

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Posted 7 months ago

“UBER CHARGED MY CHECKING ACCOUNT FOR "TRAVEL" EVEN THOUGH UBER DOES NOT OPERATE WHERE I LIVE! THERE IS NO WAY TO EMAIL OR SPEAK TO CUSTOMER SERVICE! I HAVE TRIED TO GET MY MONEY BACK FOR OVER TWO WEEKS. SO THANKS UBER.I HAVE TO TRAVEL TO MY BANK, WHERE THEY WILL HAVE TO ISSUE ME A NEW DEBIT CARD! NOW, I HAVE TO CONTACT ALL OF MY BILL PAY AND SUBSCRIPTION SERVICES BY PHONE TO CHANGE MY PAYMENT INFORMATION!!! UBER GETS NO STARS FROM ME!! THINGS ARE MESSED UP ENOUGH IN OUR COUNTRY. PEOPLE WORK HARD TO PAY THEIR BILLS AND LIVE AND EAT! I WILL REFRAIN FROM USING PROFANITY. BUT WHAT I WANT TO SAY TO UBER STARTS WITH AN F AND ENDS WITH A U......THAT'S EXACTLY WHAT UBER SAYS TO CUSTOMERS AFTER THEY GET THEIR MONEY!!!!!”

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Posted 7 months ago

“When I cancel ride charging cancellation fee and when uber driver cancelling ride why not paying me cancellation fee shame on your services”

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Posted 7 months ago

“One of the worst company I ever worked for”

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Posted 7 months ago

“Drivers want more, do not turn up. Uber does not help and just charges you. Big racket. Scam. Has happened to me 4 times in aonth”

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Posted 7 months ago

“I want to give one of the drivers a review that he deserves. Never had issues with Uber, I love the fact they are there for us. One driver whose name is Alonso, was scheduled to pick me up for WORK. and he never showed up although it showed he was 50 ft away. I waited and waited, I had to get a co worker to send me one. Alonso is using Uber to get easy money by us having to cancel our rides. Dishonesty doesn’t pay. We work hard for our money while he sits at home collecting cancellation fees. Uber should not allow him to work for them. This put stress on me and I get seizures from it. Which is why I have to often depend on Uber. My co worker was running late to her job because of my being late waiting for Alonso.”

Uber Support 1 star review on 20th September 2024

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Posted 7 months ago

“I HAVE AN ALLERGY AND THEY DAMN NEAN KILLED ME, GOOD TJIG I always look”

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Posted 7 months ago

“Sbse chutiya service he online pay krneke badha driver ne paise liy. complete krne ke badh customer care vale bol rhehe paise nhi aaye Uber account me”

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Posted 7 months ago

“The worst!!! They don't care about their customers. I had a ride one night and the driver was inappropriate and they wouldn't do anything. So Im filing charges with the police!! Uber, if ur reading this, maybe try to be more customer based then just about the money. Maybe also have drivers that speak English or can communicate with their passengers. I had a ride with a driver that only spoke Chinese and he drove me to the wrong place. Still didn't give me a refund or credit or even apology. They suck. Lyft is wayyy better.”

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Posted 7 months ago

“Who about to pay $36 at 10:30pm on a Thursday night to get 20 minutes away from where they’re at not me….?!?!?!?!”

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Posted 7 months ago

“when you’re picked up, you agree on a price that’s what it should be unless you add more stops. I have been overcharged by Uber drivers twice Once the ride was supposed to be $46 When the bill came in, it was 112 The Uber driver stated on the receipt I was in the car for almost an hour We were not! It was only about 20 minutes. I have been low to Uber over any others up until now I have taken Ubers Many many times. And of course, Uber did not make it right once again Nor did they say they were going to fix the problem. And Uber driver should not be able to change the price less you’re making additional stops and it should be a great upon.”

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Posted 7 months ago

“Uber's owners don't even knoe what is going on in their own company. i'm a driver based in the UK. i have a neurolgical condition and i was trying to explain to the customer support female that i couldn't access the zoom virtual go electric webinar. She had zero patience and zero accounability and then said abruptly right i'm hanging up the phone then hung up on me. i couldn't beleive a multi national company would allow this.”

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Posted 7 months ago

“Absolutely useless. I have been unable to verify my phone number for a week on an account I have been using since Uber began. I'm essentially blocked from booking rides etc. I receive the same run of the mill responses every time I reach out for help with nobody even attempting to assist me on the Uber side.”

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Posted 7 months ago

“Not impressed being charged $46.00 for a 4 block drive.”

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Posted 7 months ago

“Uber is terrible!! The driver didn't arrive at my address, and I was charged a waiting fee, and that was a few times already. Don't use Uber ever!”

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Posted 7 months ago

“Account was compromised and used by someone other than me in Mexico and Uber customer service was awful”

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Posted 7 months ago

“Don't no why the driver is hired if they can't speak English .More then once this has happen .That should be a requirement to be a driver”

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Posted 7 months ago

“Canceled my scheduled ride to the airport without any notification. Only realized it when the ride never showed up. They were trying to use an expired credit card even though I had a current one on file. But no text, no email.”

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Posted 7 months ago

“Uber should have an option to cancel with refund or redirection if a trip is ordered and the wait time is longer than 15 minutes. I requested an Uber and it gave me a 21 minute wait time. Then they put me on a shared trip going opposite direction of the airport. The driver wouldn't cancel the trip because he said I booked a shared ride, which happened to be the last trip I did and it kept the setting. Looks like I am going to miss my flight!! Thanks Uber.”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,023 reviews