Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,024 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 16th May 2025

462

Anonymous

Anonymous // 01/01/2019

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“I’ve been using Uber for both rides and Uber Eats for a while now, but my recent experiences have been very disappointing. My last ride took more than an hour to get home, and it was a nightmare — though not the driver’s fault at all. The real issue was with the Uber app. The app kept showing confusing directions and mismatched pick-up and drop-off information. The driver first picked up one rider, then the app added another rider to the route. After dropping the first rider off, we couldn’t find the second rider due to the app’s confusing instructions. The map kept changing, and neither the driver nor I could figure out what was going on. The other rider kept calling the driver and shouting at him, which was unnecessary and made the situation even more stressful. I felt bad for the driver since he was just following the app’s directions, but everything was so poorly handled. On my phone, all I could see was "co-rider drop-off" without clear pick-up info, which made it even worse. This isn’t the first time I’ve had issues with Uber. I even canceled my Uber One membership because of poor service and unresolved issues. Uber’s support has been lackluster, and it feels like they don’t care about resolving customer concerns anymore. We’re paying a lot for these services, and it’s frustrating not to receive the quality we deserve. Uber needs to fix its app and provide better service because, right now, it’s just not worth it.”

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Posted 7 months ago

“I got disappointed service from Uber. They are charging $11.29 from my Account without inform me and giving any reason. When I inquire it and informed that I need a solution for that simply they disconnected the Call. This is a big fraud and they steal money from the innocent people.”

Uber Support 1 star review on 2nd October 2024

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Posted 7 months ago

“I will not ever use Uber because the fine print agreement signs your liability rights away. Lawyers and business people screw people over unfairly and think by winning and making money unfairly is ok (e.g. the Mom, Dad, and daughter who used Uber when their Uber driver wrongfully ran a red light and caused a tragic accident; But the family could not sue because the 16 yr old daughter had signed a separate long-worded Uber Eats clause that invalidated her or anyone in her family to sue Uber. Not fair and we should not ever trust Uber or lawyers that enable this unfairness.”

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Posted 7 months ago

“Takes ok long to find drivers. Drivers are always cancelling trips within 5 minutes of arrival. And this is after you’ve been waiting for sometimes 15 minutes or more.”

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Posted 7 months ago

“Uber is one of the worst companies to work for they've acted my account many times for no probable cause. We Uber drivers deal with some crazy people who threaten Our Lives who disrespect us and because we stand up for ourselves the drivers are penalized my Uber deactivating accounts. Preventing people from making a living under pain their drivers I have proof which I will be posting. Somebody needs to create a different driving app to support drivers better. Uber doesn't appreciate what bus drivers do. I'm glad Latisha James the da out of New York sued him for $325 million now I'm trying to get the Attorney General's office of Arizona to do the same. Here's a ride I had out of the airport the only paid me $7 and charged the passenger $19 I barely got paid 40% when they're supposed to pay 60%. Please somebody do something about this this company is pure scum”

Uber Support 1 star review on 1st October 2024

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Posted 7 months ago

“The first time my Life uber No good company airport to downtown 20 mile payment 5 Dollars not more Driver”

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Posted 7 months ago

“I didn't realize Uber commits fraud thousands of times a day. How? They charge you more than the quoted price. I was quoted 92.74 and they charged me 128.10. After reading reviews, I found this is a common practice with Uber. BEWARE!”

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Posted 7 months ago

“Useless. Dont reply. Legal action will follow”

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Posted 7 months ago

“Uber in Poland is really cheating with the price for a ride. They show you a smaller price when ordering and then then suddenly when you arrive at the distination the price as gone up with 33%. They refuse to return you your money. In other cases they put Sunday/evening tarif on when driving on normal working days - specially if you speak english.”

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Posted 7 months ago

“Uber driver Shakeel Totally froud thief, This guy is proud with my family, cab booking and drop both time fare is 273 but his took 365 from family without show his phone , and now used abbusing word talking with me, cab no. TO924DL7909F an his mobile number is 9654560440, #Uberowner”

Uber Support 1 star review on 30th September 2024

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Posted 7 months ago

“I ordered food and expected it at the time that was quoted. After 15 minutes after that time I called the driver who SPOKE NO ENGLISH!!! Chat online-joke No way to speak to anyone at Uber or course. Never got my food. Called my bank and told them not to pay it. Uber is the worst!!”

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Posted 7 months ago

“Worst company ever, rude customer service, never sorted my issues, I literally hate them”

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Posted 7 months ago

“Absolutely horrible service!! Ordered from Uber eats and my order was incorrect when it arrived. Reached out to customer support and provided photos and I was refused a refund without any reason given, was only given auto generated responses, and was told all I can do it leave a review on the restaurant and delivery person. What good does that do me! They do not care about genuine customer service at all! They only want money. I still want my money back for my incorrect order.”

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Posted 7 months ago

“Would have given them a 0 score but not an option. Worst customer service. How are they allowed to do false advertisement. I thought that was against the law. Estimated time of arrival does not match true delivery time. And no matter if you cancel in 1 minute after being placed you will still be charged. Posted picture of one of their customer service representatives telling me not to cancel through the app must do a chat to cancel to avoid being charged.”

Uber Support 1 star review on 27th September 2024

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Posted 7 months ago

“Agent, was annoying and did not listen. I had order delivered, only got half order. Agent gave me nothing but attitude I will contest this charge with vc company.”

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Posted 7 months ago

“Terrible service. If your order is canceled they offer no way of receiving money off your next order”

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Posted 7 months ago

“I ordered a Uber ride on 09/23/2024 my driver Doyle with a Cadillac XT5, PXF6587 began my ride without me in the car when I canceled the ride Uber refused to refund me my money I work hard to earn my money they just let their employees rip people off and that’s very unprofessional and unfair this is wrong”

Uber Support 1 star review on 25th September 2024

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Posted 7 months ago

“Need Uber at VA hospital,driver was Ivan,he went to the wrong entrance when told which entrance it was ,waited two minutes and left!! Still got charged for !! Never use or recommend!!”

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Posted 7 months ago

“Uber eats is a straight scam, that's why they're always getting sued....If I didn't have to I wouldn't give them a star at all...”

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Posted 7 months ago

“Uber overcharge credit card for unknown reason!!!! Uber overcharged me on a ride I did on 05/21/24. The statement on Uber app/site shows the charge of $20.24 including tip. They additionally charged my credit card $23.92 and I don't know why. It's not included anywhere in the app. Was unable to get a hold of anyone. Phone #'s unavailable. They only have help by frequently asked question. Will not be using them again. I'd rather take a taxi from now on. PS: They also have done the same thing on my previous trip of 10/02/2022 in Chicago. Just warning: be aware. Zelia L.”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,024 reviews