Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,023 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber is a total fraud , including their drivers … an Uber driver came to my house to pick up a package for a customer , in that process the driver stole my package along side , the driver name is JORGE and he drives a VOLKSWAGEN TIGUAN 5781C35.. he was suppose to pick a cooler of rice from my house , instead he left with my wigs and makeup accessories that was delivered by TikTok shop driver .. and up till now Uber haven’t find the driver for me … Uber is a scam and thief. Tell your driver to return my package . By morning I am going to ask my neighbors to give me a clip of what they have on him and I will put he’s face out there”

Uber Support 1 star review on 7th October 2024

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Posted 7 months ago

“Uber eats stole from me. Absolutely garbage delivery company. Do not use.”

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Posted 7 months ago

“Uber is a total FRAUD & loves to STEAL your money! I request a ride & price was $43.29! After the ride it was doubled $73.02! Uber charged Distance & Time Fee which is total FRAUD! They also charge OUTRAGEOUS UNECESSARY Fee such as WAITING, CANCELLATION, RESERVATION, DISTANCE, & TIME FEES! All this fee is total FRAUD! When I ask Uber for refund they refused! Don’t ever call Uber! Uber is a HORRIBLE service! Even Uber customer service is WORST! I have attached 2 photos! Photo 1 is correct price $43.29 photo 2 is a FRAUD price!”

Uber Support 1 star review on 6th October 2024

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Posted 7 months ago

“They don’t allow me to be a driver anymore just because 6 years ago I had a misdemeanor but they still wants me as a costumer I don’t understand this bs”

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Posted 7 months ago

“My experience has been Very bad I spent the past 20 minutes consecutively trying to get an Uber and now I am late to work because of it overall Bad app”

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Posted 7 months ago

“I required an uber membership to be canceled. It was not canceled.”

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Posted 7 months ago

“It's a chat bot, but it reports names as if it's a person. I asked if it was a bot and it replied, "No, this is your live agent Vanessa". But when you reply with complex answers it breaks and says it will transfer you. Just trash”

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Posted 7 months ago

“Ridiculous company, cancelled my membership 3 times and still been charged! Taken my bill money, what a joke!”

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Posted 7 months ago

“Worst experience ever and I've only used Uber three times the order took 2 hours and 18 minutes to arrive and the driver ran away so quickly. You failed to notice that I'm on a walker and I can't bend over to pick up my food. And of course super cold.”

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Posted 7 months ago

“I placed an order for a restaurant. Immediately after planning it I realized it was at the wrong location. I tried to cancel and they claimed the food was already prepared and I would still be charged the full amount. I contacted the restaurant and was told they had NOT prepared anything and would cancel the order. Uber claimed they could not refund my money and the merchant has accepted the order. They disconnected me. Basically stole my money. I have nothing to show for the order. The money charged was a gift! I will not use them again. They are thieves!”

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Posted 7 months ago

“I wrote a review close to a month ago about being physically assaulted by my Uber driver. To date, Uber has done nothing about it. As part of my ongoing effort to raise awareness and place blame in the hands of Uber, I'm making the driver known on every social media platform available. The driver's name is John. In his late 60's to early or, mid 70's. He drives a white Kia Sorento license plate number 8TJJ512. I believe he's Armenian or some sort of middle eastern descent. This assault took place in Burbank, in the parking lot of and, directly in front of Ralph's on San Fernando and Delaware. Beware of this driver.”

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Posted 7 months ago

“I’ve spent tens of thousands of dollars with Uber and after being a loyal customer for 14+ years my Uber cash does not work and I am watching my money expire as Uber never gets back to me about how to fix this issue. This is illegal. I have been watching my money disappear because Uber will not fix the Uber cash problem. They say they reach out to you but they do not. I have tried to reach Uber 37 times and without fail I never get a response. You should be ashamed of yourself.”

Uber Support 1 star review on 4th October 2024

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Posted 7 months ago

“Useless people working Uber sport they don’t know what r they doing and job descriptions”

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Posted 7 months ago

“Uber is a filthy cheap cheating company. Read about what they did to the injured couple in New Jersey. I will never use Uber again, for anything. Risk is too high.”

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Posted 7 months ago

“As a driver, I am so very disgusted by the ridiculous contradictions of the company. It even states in their guidelines that they actively seek feedback to help them improve the service.. so when I got an email from Uber telling me that a customer didn’t receive their order and that I need to review the Community Guideline and I should supply photographs when a customer had requested to leave their order outside.. I read the entire Community Guidelines and it has nothing to do with delivery photos.. but my main issue, sometimes the app literally doesn’t give you the option to add a photo graph when you select the confirmation of delivery. If the app lets me take a photo, I ALWAYS take a photo, but there are occasions that the option doesn’t appear in the app.. so they can’t recommend I take a photo when their app doesn’t let me… it made me furious.. so I messaged Uber Support. I got bounced between at least 11 different representatives over 3-4 days, receiving the SAME copy and pasted vague useless response to refer to the Community Guidelines.. even when I demanded to be transferred to a supervisor, I got the same copy and paste rubbish…”

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Posted 7 months ago

“Most of Uber support are so stupid and lame, i got different answers every time I called. Now uber is deducted my background fee several times, the total fees is $34 divided into two deductions $17 each, but uber is deducted the $17 three times so far..”

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Posted 7 months ago

“If I could give a DOUBLE ZERO I would. I haven’t used the app in awhile and when I saw a buy one get one free at teriyaki madness for a 2 large 2 protein bowl I got it and drove 25 minutes to veg one bowl that looked like dog food. And Uber pretty much said too bad deal with it. There’s no refund for something I paid for. I’m so tired of being robbed by Uber”

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Posted 7 months ago

“They need not allow drivers to rate innocent riders one day for asking a driver to not go 20 over speed limit. Before it was because I’m a cautious woman that’s not super chatty at all, esp to strangers. Simply polite. And I tip decent. It’s so silly a rider is rated as drivers carry way more responsibility but I’m scared to speak up to them as I know they will rate me portly. Uber does not fix ratings. They give standard replies and makes me look bad to next driver as well as potential longer wait times. This is crazy and needs to stop. I’m currently seeking alternative transportation”

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Posted 7 months ago

“Being a customer, I'm trying to figure out the price of an Uber trip compared to taxi. The taxi company just gave me a price. Uber says, "Sure thing, but first, I need to know every detail of your life, so we can fill your inboxes with nonsense and then sell it to the highest foreign bidder". How about you be a corporate leader, and add a simple calculator on your website that potential customers can use to decide if they want your service? I mean, really it would be cheaper than losing millions of customers that are tired of constant spamming from useless companies. Thank you for not listening.”

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Posted 7 months ago

“I’ve been using Uber for both rides and Uber Eats for a while now, but my recent experiences have been very disappointing. My last ride took more than an hour to get home, and it was a nightmare — though not the driver’s fault at all. The real issue was with the Uber app. The app kept showing confusing directions and mismatched pick-up and drop-off information. The driver first picked up one rider, then the app added another rider to the route. After dropping the first rider off, we couldn’t find the second rider due to the app’s confusing instructions. The map kept changing, and neither the driver nor I could figure out what was going on. The other rider kept calling the driver and shouting at him, which was unnecessary and made the situation even more stressful. I felt bad for the driver since he was just following the app’s directions, but everything was so poorly handled. On my phone, all I could see was "co-rider drop-off" without clear pick-up info, which made it even worse. This isn’t the first time I’ve had issues with Uber. I even canceled my Uber One membership because of poor service and unresolved issues. Uber’s support has been lackluster, and it feels like they don’t care about resolving customer concerns anymore. We’re paying a lot for these services, and it’s frustrating not to receive the quality we deserve. Uber needs to fix its app and provide better service because, right now, it’s just not worth it.”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,023 reviews