Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,023 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was chatting with Sarla regarding my ride fare, she couldn’t understand what i was saying, she ends the chat when i repeat my question. Very rude and unprofessional”

Uber Support 1 star review on 16th October 2024

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Posted 6 months ago

“I got price gouged for a short ride yesterday. My friend was charged less than 1/3 than me, even though we booked our rides to the same destination and 5 minutes apart. Nearly $40 to ride a little over a mile. DAMN YOU UBER”

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Posted 6 months ago

“I can't get ahold of anyone, your 833 number just hands up after you select option 3, i placed a ride request which was 3 hours away, i never got a response from the app, then eventually it couldn't find a driver, so it canceled itself, so I requested 2 more times then it placed a hold for my entire paycheck close to $800, there is no way to actually talk to someone and the chat was only answered to certain things just couldn't get an answer on when they will release my funds. MY ENTIRE PAYCHECK IS GONE AND HAD TO DO THE DRIVE MYSELF, with no definitive way to find out when will I get my money back”

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Posted 6 months ago

“Uber making billions, cheating both drivers and riders and keeping shares as it untouchable. Uber drivers offered the best cars, and amazing services while Uber decreased the fare which wasn't enough in the first place due to inflation and prices of gas and maintenance which increased. This is slavery and we will never let it go”

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Posted 6 months ago

“This company has terrible services ! I am asking for a refund and they are refusing to assist !”

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Posted 6 months ago

“discussing that Uber and lyft have raised there prides because the drivers got a raise I take a few times a day it’s not right that customers have to pay for a raise they have to give there drivers I’m going to have a pitshion and have people sight it we should not have to at for raises.”

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Posted 6 months ago

“Uber as a company cheats, lie, scam drivers out money, and support job is to lie with a flat face, Infact, they don't have any authority to do anything meaningful. They are so bad to do or understand anything, intentionally, to discourage drivers not call again. Lately, Uber have got emboldened to cheat, steal, lie even more ferociously, that a blind and dumb person can see it, accept our government who have created this monster 👻. See below real-time pics what they are doing to the driver, pics says it all.”

Uber Support 1 star review on 14th October 2024

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Posted 7 months ago

“I cannot believe what Uber has become. Just another scam Company to take your $$ via Subscription. No Clear way to cancel! No one answers the phone! Just goes to show you... they never have enough $$$ always want more. You just lost this customer. I wish you luck in the future.”

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Posted 7 months ago

“I have been trying to get my Toyota Camry as a vehicle I can drive to work in. It has been over one week and no response. When I call they send me to AI. This is a terrible company to work for if you need help as a driver. As an employer they should be ashamed of themselves.”

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Posted 7 months ago

“I ordered a ride and the driver did not come to my spot, this happens in blue water shopping complex, on the 13th of October at about 18:42pm the driver said he can't come to my place that I should locate him , meanwhile locating the driver might cost me more time and I ask him to cancel the ride he refused .. because I was also trying to cancel it from my end as well but it wasn't cancelling , when I finally cancel the deducted almost half of my money I was very mad..... I was stranded to go home due to insufficient funds.. my wife had to book another ride from her end... When I got home I called the customer service which they later credit part of the money to my Uber wallet which I am not impressed because I needed it back to my account not my wallet to refund my wife , it really spoilt my day... Bad experience and the rate at which uber deduct charges that is in explainable is very very ridiculous”

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Posted 7 months ago

“Very bad service as autos doesn’t book during rainy days Auto guys should be sued for not booking the ride if vacant”

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Posted 7 months ago

“Brutal. Do not support drivers. Just repeat.”

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Posted 7 months ago

“It's not the drivers. It's uber; they lie. It's that's simple. The fact that u can only complain about a driver on their app n the company itself should show u they are spineless cents. That's a real review:)”

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Posted 7 months ago

“Uber charged me for a ride I didn't take. Tried calling customer service who redirected me to a virtual assistant who wanted to charge me $1 to file a claim.”

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Posted 7 months ago

“Why are they called Uber support? They don't support their drivers. Outsourced to a foreign country. I don't think they understood anything i was saying. They rudely ended the chat multiple times”

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Posted 7 months ago

“No.1 cheats. I had booked a ride from Mumbai domestic airport to thane and the price quoted was 627 but at the end of the journey the price charged was 963. OLA is thousand time better as the rates are very transparent. No more Uber for me.”

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Posted 7 months ago

“I was charged $5.00 for not ableing to connect to their app; and so was robbed!! Therefore I am deleting the Uber app from my phone!!”

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Posted 7 months ago

“McDonald’s didn’t get my order right at all they just stuffed something in the bag and I was missing stuff. Uber closed my chat and did not help me. This is not the first time and they still choose to do nothing about it to help me. I’m also a uber member, you would thing they have some decency towards me and they don’t.”

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Posted 7 months ago

“Horrible horrible customer service. Never received my order because I never received a notification that my food was delivered so who knows where my food is that I paid for. An Uber thought it was helpful to give me $3.99 Uber cash for the inconvenience.. BAD FOR BUSINESS Better business complaint underway”

Uber Support 1 star review on 11th October 2024

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Posted 7 months ago

“Placed an order driver canceled when they were 10 minutes away Uber told me wait 4 days would not do anything for the inconvenience at all I have to wait yet driver has my order”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,023 reviews