Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,553 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged a very large amount for a trip that I did not take after I was dropped off 2 miles from my hotel , I will never ever use uber again ! My husband and I use uber a lot but never again”

Uber Support 1 star review on 11th March 2025

Helpful Report

Posted 9 months ago

“Glad I have Lyft loaded. Won’t be driving for uber after being denied pay on a trip I completed. App issue.”

Helpful Report

Posted 9 months ago

“Ride accept but not pick-up my location Bad sarvice for uber Ak dum gatiya service dete hai”

Helpful Report

Posted 9 months ago

“Uber sucks a fat one”

Helpful Report

Posted 9 months ago

“I would give this a zero if I could; seriously not even close to 1 star. The customer support agent I spoke with told me he has no way to see the app and can’t help me navigate it, so there was no way he could help me with my problem. He was completely clueless about anything Uber related. I found out more from Reddit and googling about my problem for 15 min than I did in my entire conversation.”

Helpful Report

Posted 9 months ago

“I scheduled a delivery order via Uber Eats over 1.5 hours ahead of time. The order was set to arrive an hour after the scheduled time!! What is the point of scheduling food to be delivered but set to recieve after my lunch is over? Now I have to go an entire shift with no food. NOT GOOD, UBER!!!!!!!!”

Helpful Report

Posted 9 months ago

“Horrible!!!! They don’t address your concerns; they just keep saying the same thing over and over. I was overcharged $5 and they refuse to acknowledge it or refund me.”

Helpful Report

Posted 9 months ago

“Very expensive for no reason, you make your own price whenever you feel like it. I believe this is a big scam.”

Helpful Report

Posted 9 months ago

“Agent literally tried to threaten the driver because they cannot solve the issue”

Helpful Report

Posted 9 months ago

“They’re purposely difficult to contact for help.”

Helpful Report

Posted 9 months ago

“Horrible sends you wherever and they don’t have customer support number”

Helpful Report

Posted 9 months ago

“You scan my money fk 😡😡🤬”

Helpful Report

Posted 9 months ago

“Uber Support is intentionally impossible to reach. I sent a complaint to Support and explained what happened very succinctly. Their stock answer to get out of doig anything is: "please send us more details." I write back, exactly what details do you need that I did not provide?" That's when they stop responding. Their website is UBER bad, as well. Anything important is obscured by making it hard to find, or just not there. I hate this company and wish someone other than a scammer would buy it and run it professionally.”

Helpful Report

Posted 9 months ago

“Be cautious when ordering an Uber. The app initially showed a fare of $43.15, but when I checked my credit card, I was charged an extra $40, making the total $83.15. I reached out to Uber support multiple times, but they were unhelpful. They insisted that I was charged the correct amount, despite my explanation that the driver didn’t end the ride properly. Later that night, I took another Uber for the same distance, and the fare was only $42.98. Their service has been disappointing.”

Helpful Report

Posted 9 months ago

“Very very bad experience”

Helpful Report

Posted 9 months ago

“I can’t log into my account and you guys keep telling me to go to help and click on phone but I only have access to chats online: your customer service is very rude. They would end the chat when I was not done, they would talk to me like I’m dumb, and didn’t care to help. Why even have support of nobody helps you?! I’m in tears because of them.”

Uber Support 1 star review on 7th March 2025

Helpful Report

Posted 9 months ago

“If I could rate it a 0 I would. The uber driver forgot part of my order and they’re not refunding anything and to get anything done it’s taken about a week just for them to say sorry it’s the restaurants problem. I’m so done with them, they are a god awful service.”

Helpful Report

Posted 9 months ago

“I had a very bad experience with uber support my rider she make a mess on my car but uber support didn’t help me even I have a cleaning receipt”

Helpful Report

Posted 9 months ago

“Uber let's drivers get away with just not picking up customers and they are over priced”

Helpful Report

Posted 9 months ago

“I booked an Uber and when it arrived, 4 people just jumped into the car I ordered and showed me the same car plate and driver Uber gave me, so I lost my ride, Uber double booked the same driver for 2 different order, because there is a unfair function in Uber let people bit up the price for faster ride, so you will loss you spot if someone in near location take your place. when you try to rebook they charge you double, that is very bad business practice, I end up miss my time get to store when store closed, it sucks.”

Helpful Report

Posted 9 months ago

Uber Support is rated 1.1 based on 2,553 reviews