Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,553 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber supports sucks. They just refuse to take responsibility. Even with evidence the support does not acknowledge it and just repeats the same thing to close the conversation or and refer to the help in the app which doesn’t provide you with a solution. Avoidance mastery. Now I paid for an order and have bank proof in my statement and they said no and want me to pay a second time. Is there an Uber oversight here? I asked to speak to a supervisor or manager and they avoided that too.”

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Posted 9 months ago

“Uber support is not helpful in the slightest.. and during tourism time i have to wait a half an hour to an hour to be picked up.. either uber isn’t pairing me to the closest driver or the drivers only want to pick up tourists who dont tip and vomit in their car. Its bad enough our city sidelines the locals for short bursts of tourism that ends up costing our city more money than it makes from them but uber doing it too? Don’t be surprised when locals stop paying for your overpriced taxi rides where most of the money goes to the app not the driver. Not only are you not paying your employees properly but when you raise the prices during hurricanes (which is disgusting to price gouge poor people trying to evacuate) and during high tourism and your drivers still make the same amount regardless it makes locals not want to pay your made up prices.. cause where is that money going? you aren’t passing along that money to the consumer once tourism is complete by making rides cheaper for a bit, and you dont give it to the drivers doing all the labor, so where does it go?”

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Posted 9 months ago

“Uber black costs twice and all of the cars smell of cigars and some of them were overused and old cars. Why would we pay double for that?!?!”

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Posted 9 months ago

“Uber black costs twice and all of the cars smell of cigars and some of them were overused and old cars. Why would we pay double for that?!?!”

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Posted 9 months ago

“This is very very bad experience. Customer support people are messing around us. App is not updating property. I order some foods by updating the location. Even though app shows the correct address delivery location hasn't updated. Foods has gone somewhere else. Since it is a card payment, i lost my money as well.”

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Posted 9 months ago

“Can't talk with anyone from support. The support you do receive they are incompetent in figuring out what you are trying to convey is the problem. It's really pretty damn sad.”

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Posted 9 months ago

“It as very bad experience with Uber Eats. I was in Pennsylvania when I ordered my food. Uber placed order at the restaurant in Niagra falls New York. When I realized it was wrong address, they told me it’s too late to cancel. How f word can I place the order in New York State when I am in Pennsylvania!??? I called them to resolve the problem with no help. They were very rude.”

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Posted 9 months ago

“This support team for drivers is absolutely useless I am astonishing They seem to only be able to copy past unhelpful comments and then close the ticket without resolving the matter I just spent an hour with live support and had to tell 4 different agents the same issue that remains unresolved I have an open query from 4 days ago that still has not received feedback from the escalation team I can't believe how bad this service is”

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Posted 9 months ago

“Uber package is a scam. My package was not delivered and no compensation given. Customer support refused to assist and blamed it on the driver and point blank refused a refund. Stopped using Uber ever since.”

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Posted 9 months ago

“Uber sucks, no customer service”

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Posted 9 months ago

“Did not bother to show up at the airport and here it is midnight. Thank you for stranding us. Thank goodness a Taxi came by. Canceled with Uber next morning We will take a taxi from now on”

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Posted 9 months ago

“Uber has very bad quality drivers. Most of drivers eat gutkha, keep loudly talking on call, do not put AC on faster mode or gives reason that fuel or gas is less, vehicles are stinking or dirty most of the time. Really unprofessional and unsafe drivers are hired by uber. I am regular traveler of uber but now a days don't feel safe to travel by uber.”

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Posted 9 months ago

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Posted 9 months ago

“They delivered my food to wrong address and refuse to accept responsibility or refund me. They tell me they instruct drivers to leave in a safe place. The wrong house is not a safe place. The customer service is worse than driver.”

Uber Support 1 star review on 2nd March 2025

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Posted 9 months ago

“Boitcoit uber. F their rides and F their delivery, they are thieves and awful.”

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Posted 9 months ago

“Made a query re a prebooked ride to local surgery usually £5 ,prebooked £37 .the person i spoke to ,told me to take the ride , and the price would be adjusted , but this has not happened ,on contacting uber support , i am told that the price was included a green car ,and booking charge. I have used uber for a long time ,and am really annoyed at this unresolved problem”

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Posted 9 months ago

“Ordered a delicious Butter Chicken from Planet Spice here in Wellington. Wonderful as always. The Uber driver (Keyur) messaged me on the Uber app to say he couldn’t find my house. Instructions are clear. Place to park right outside my house. I am on the main road. House number is on the letterbox and the same number and flat number is on the house. Seems he wanted me to meet him at his car as he had overshot by nearly 200 metres, according to the camera outside the building. Keyur, I’m not walking that distance to your car to collect my meal. Sloppy and unprofessional.”

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Posted 9 months ago

“They are do not resolve anything and do not respond to queries. Utterly useless.”

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Posted 9 months ago

“They was suppose to deliver my medicine from Walgreens and they took my medicine and my money. When I called to make a complaint the worker barely spoke English and did not resolve my issue. I'm a heart patient and have severe back issues and they stole my muscle relaxer”

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Posted 9 months ago

“The worst service. No option for address change if you late by a single minute. Deducts the payment and the order is not delivered. Horrible experience.”

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Posted 9 months ago

Uber Support is rated 1.1 based on 2,553 reviews