Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,717 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,717 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I am a driver, i have had constant issues with uber and with another store to where im losing money hours and time, and because of all this im being affected and about to lose the job because of the mistakes with the store, and not being compensated fairly for all these issues and then waiting 31 hours for a supervisor to call me regarding the issues. Everything about uber and how they treat drivers is very unprofessional and beyond unacceptable”

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Posted 1 year ago

“Did not get paid for a shop and deliver and Uber Support provided ZERO assistance, other than a verbal guarantee that funds were paid when in fact they WERE NOT.”

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Posted 1 year ago

“Did not apply my voucher ,and when contacted them within the hour and then said I didn't contact them within 48 hours,made several calls the same evening only to be hung up on by an automated service ended up paying £45 instead of £35”

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Posted 1 year ago

“Using Uber has been a not good experience for me. I just requested a ride and the car not only passed the pick up location twice then was no where to be found when they said the have arrived. The driver most definitely was not no where near the pick up address. Now all the money I have is gone and I can't even get a ride now. I spoke too customer service and all the time and information that I gave then and the Time I wasted did nothing and yet and still I have no ride or money on my card. Now I have to wait for someone to contact me back so the situation can be fixed. It's a shame that there was no supervisor available and I have to wait all because the driver made the mistake and didn't even try to call me so he can get to the correct location. All the money Uber makes you would think that they will do better when there is an issue. Seems like all they care about it taking our money. How about value your customers...I'm switching to lyft”

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Posted 1 year ago

“Rip off uber takes your money”

Uber Support 1 star review on 10th May 2025

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Posted 1 year ago

“I'm extremely disappointed with Uber's practices. As a driver, I've experienced: - Unfair deactivation without clear explanation - Lack of transparency in decision-making - Misleading information about earning potential - Prioritization of self-driving tech over human drivers It seems Uber's focus is on profits, not people. Drivers are treated as disposable, with little support or recourse. Beware: If you're considering driving for Uber, be aware of the risks and potential unfair treatment. Uber, listen up: Treat your drivers with respect and fairness. It's time for change!”

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Posted 1 year ago

“The worst costumer service ever.”

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Posted 1 year ago

“Everytime I have used uber in the last few months they have overcharged my credit card. They will quote you a price then add more to it after you have had your trip. BEWARE - they are dishonest. And people I’ve spoken to are having the same trouble”

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Posted 1 year ago

“I booked a ride with Uber in Mexico. The guy was taking forever, showed 6 minutes remaining for over 4 minutes. I cancelled the ride and got confirmation. Took a can instead. Later I receive a notice that he claimed that I rode with him and Uber wanted me to pay his fare. You cannot contest that. I showed an outstanding balance since this driver lied his ass off. He was sitting in his house when he took the ride and took his sweet time. He only showed two blocks from my pick up point. These Uber drivers should not be allowed to take or "accept" a ride if they cannot proceed immediately. Since my account shows an outstanding balance, I cannot delete my account. There is no way to contest the driver claim. I will never us Uber again. Uninstalled the app.”

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Posted 1 year ago

“The people should stop driving for those cheating company”

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Posted 1 year ago

“This Uber thing is nothing more than a marketing rip off”

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Posted 1 year ago

“Drivers are not accepting due to the price shown in the app and they are cancelling the ride after reaching the location”

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Posted 1 year ago

“Heartfelt Thanks to Lata Shiri posted at uppal stadium uber Hyderabad I would like to sincerely thank Ms. Lata Shiri from the Hyderabad office for her kind assistance in helping me book a cab during a difficult situation. I had come to Rajiv Gandhi International Cricket Stadium, Uppal, to watch the IPL match between SRH and DC. Unfortunately, midway through the match, it started raining heavily, and I was unable to find a cab. One of the Uber employees at the stadium—whose name I couldn’t get—kindly guided me to the Uber Lounge at Zone 1. There, Ms. Lata Shiri not only helped me book a cab to travel from Uppal to the Zoo Park area but also personally guided me and ensured I was safely seated in the cab. I truly appreciate her prompt support, care, and professionalism. Her help made a big difference in what could have been a very stressful situation. Thank you once again.”

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Posted 1 year ago

“unimaginably incompetent and stupid support team in this planet”

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Posted 1 year ago

“Totally useless. Uber charged me repeatedly for the same ride. And this happend 3times just this month. When I rise it with Uber Support they just respondś with scripted answers and doesn’t provide any solution and of course I did not get my money back either. I wish there was some real support available. Because of this I only use Uber if there is no other option available now. They owe me 15 Eur just for this month.”

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Posted 1 year ago

“Imposable to connect to anyone, takes 48 Hours per response”

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Posted 1 year ago

“It took almost 2 hrs to get to airport. Understand chicago is hard to get around. I was charged a 32 surcharge for traffic. This is a joke.”

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Posted 1 year ago

“The incompetent driver could not find my location and he cancelled the trip, then I was charged a cancellation fee. I tried to dispute it with Uber and of course I was not refunded.”

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Posted 1 year ago

“No dia 30/04/2025, utilizei o serviço Uber Entregas para enviar uma aliança de casamento, de alto valor sentimental e material. A remetente, pessoa de minha total confiança, enviou corretamente o item. No entanto, ao receber o pacote, constatei que o conteúdo havia sido adulterado, e o item entregue não correspondia à aliança enviada. Tentei diversas vezes entrar em contato com o motorista pelo telefone disponibilizado no app, mas não obtive retorno. Diante da gravidade da situação, registrei um Boletim de Ocorrência junto à Polícia Militar, que identificou que o veículo utilizado não está em nome do motorista, sendo que no aplicativo constava apenas seu primeiro nome — dificultando ainda mais a investigação. A polícia me orientou a buscar as informações com a Uber, já que a empresa tem os dados completos do condutor. Contudo, ao reportar o roubo, a Uber apenas informou que o motorista alegou ter entregue o pacote corretamente, o que não condiz com os fatos. Ressaltei ainda que o histórico do GPS mostra que o motorista fez uma parada prolongada antes da entrega, o que levanta suspeitas. Apesar das evidências, a Uber se recusa a fornecer o nome completo do motorista e vem limitando o atendimento a mensagens automáticas e respostas evasivas. Sinto-me lesada duas vezes: primeiro pelo motorista, que claramente agiu de má fé, e depois pela própria Uber, que em vez de prestar suporte, dificulta o processo, protege o condutor e ignora o impacto emocional e material de toda a situação. Além da perda da minha aliança de casamento, estou sendo submetida a um descaso inaceitável por parte da empresa. Reforço meu pedido para que a Uber tome providências imediatas, forneça os dados necessários às autoridades e colabore para a apuração justa dos fatos, evitando que outros consumidores passem por situações semelhantes. Este episódio foi extremamente traumático e doloroso, e o suporte da empresa tem sido o pior possível.”

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Posted 1 year ago

“There are less options and no customer service options to address the issue”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,717 reviews