Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,246 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,246 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 1st August 2025

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Uber Support 1 star review on 31st July 2025

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Uber Support 1 star review on 29th July 2025

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492

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a ride about 4:45 this morning. The site said they would be here at 5:30. To pick me up at the hospital. The time is now 7:15 and I am still sitting in the hospital trying to find a ride. By the way I'm also out $20.”

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Posted 1 year ago

“Uber does not care about their reviews. They stink and they know it I had to go to the hospital today. I went to call for a ride home and my Uber app would not accept my credit card which I have used before I tried over and over and could not get a ride, I finally called an Uber number and four people hung up in my ear. I finally said to someone I really need to get a ride home, it was after midnight, and he asked me if I was near a shelter. really? Uber should be shut down completely. They are fraudulent. They are a scam.”

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Posted 1 year ago

“I would not even give 1 review, UVER SERVICE sucks. NO HELP AT ALL!!!! Worst service ever”

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Posted 1 year ago

“Horrible service and it’s been 4 weeks and still haven’t resolved my issue……”

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Posted 1 year ago

“DO NOT CALL 👎 BER SUPPORT FOR RIDES. THEY LIED ABOUT CHARGING TO CALL IN. THEY CHARGED AN EXTRA $5.99 my trip should have been $9.74 12 mins from home they charged $15.99 then the driver asked for a tip.”

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Posted 1 year ago

“Was quoted on app for ride estimate of $65.99 for driving someone from Phoenix to Prescott Valley. Hour and half there. Got there and app suddenly switches to my fare being $46! Never would’ve accepted for that! Too late for any return rides to Phoenix. Drove back in sleet and rain, 3 hours of horrible conditions for $46!! Are you kidding!!!”

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Posted 1 year ago

“Awful. My Uber account has been hacked 5 times and Uber did nothing to help me”

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Posted 1 year ago

“If I’m paying for a ride and it estimates it for 5 min I expect it to come around that time not 14 min later I am not waisting my money for something like that.”

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Posted 1 year ago

“By far the worst on planet earth”

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Posted 1 year ago

“I have been a valued customer of Uber since they came to Canada I am in Florida for the winter.. There were several Uber charges on my card in Montreal. They have reviewed the situation and decided they can't do anything for me. Uber claims my phone was used to place these orders. My phone has been with me all of the time in Florida. I am completely dissatisfied and I have sent this on to my bank dispute department. But I cannot believe after being such a loyal customer to be treated this shabbily. I will never, ever use Uber again!”

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Posted 1 year ago

“It has been impossible to find anyone at UBER to resolve a payment issue. They have NO "rider" contact number available.”

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Posted 1 year ago

“I won't bore you with how awful my experiance has been. Put it this way I've now been begging them to delete my account for a week and they can't even do that.”

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Posted 1 year ago

“Hello Uber , can I please have my refund back. I have been quring this since the 30th of December 2023. You once sent an email stating that you will refund me, but to this day, no R265 or R266 has been refunded. You charged me twice for this ride once the payment was successfully debited with an amount of that R266, which was on the 23rd of December 2023. On the 30th of December, R324 was successfully debited , and you immediately refunded the R59 I had complained about. This means you debited me twice for the same fucken ride. Fucken refund me my money you fucken scams double debaters who make bonus from my money I've fucken mentioned the last time I did not fucken opt to be debited twice fucken refund me already.”

Uber Support 1 star review on 17th January 2024

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Posted 1 year ago

“Worse company and call center. People mostly hired from out of country. No communication ethics. Most of time call center agents hanged up call in middle or have no authority to do anything even supervisor. More worse experience do deal with uber call center when person living in more organized country like Canada”

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Posted 1 year ago

“POS company with POS employees on all levels. Fraudsters and scammers!”

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Posted 1 year ago

“Driver ended my trip with two stops after just one stop and forced me to take the second half of my trip with them. I am using voucher so one trip cost two vouchers. Uber customer service is non responsive and did not provide any help to address my issue.”

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Posted 1 year ago

“The absolute worst!!!! Every time I call the agent never gets my concern right. They then cold transfer you around to different wrong departments. Then they disconnect the call after you've been on the call for 45 minutes. I have no idea how they are allowed to continue this way without supervisory repercussions or updating in training. I'm on the phone with them right now and it's been 45 minutes to answer a simple question and I'm still on hold while te agent TRIES to find a supervisor after I was told i was being transferred to a (the agent I'm currently talking to now) was a supervisor.”

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Posted 1 year ago

“Ordered Uber, waited 10 minutes while “ we’re looking for your driver “ then told can’t find driver try again later. Walked a few yards to taxi rank got a taxi for half the price. Now taking app off phone.”

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Posted 1 year ago

“If I could leave 1 star I would!!! Uber support is no help at all! Me and the driver had to figure it out ourselves ! Uber was no help I had to pay out of my pocket to get my item returned and th support team was getting so frustrated that they ended the call before I even got things resolved with my driver ! I’m sticking to Lyft from now on because this was unacceptable!! They didn’t want to credit my account or anything . It’s 11pm at night and I’m arguing with Uber support because they are not being considerate with peoples time and money they offered no help what so ever me and my driver had to work things out Amongst ourself and that’s not fair we don’t work for Uber ! Uber should have handled it and they didn’t I use Uber every day!! Everyday and to be treated like this as a 60 year old man is unacceptable”

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Posted 1 year ago

“Not being helpful!”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,246 reviews