Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,431 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduled a ride to the airport a week prior to the flight, day of it says no drivers available, missed my flight and had to buy more tickets, thanks Uber!”

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Posted 10 months ago

“Literally wouldn't even read my messages to see the real issue and kept sending me an automated message with no resolution”

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Posted 10 months ago

“Driver tries to put 3 children and one adult in the backseat with only three seatbelts. He also drove 136km. Very dangerous and we are unhappy that uber did nothing and still charged us for our trip. Poor customer service”

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Posted 10 months ago

“Totally disappoints and makes upset to their customer. Had trip yesterday with one driver who was very rude and aggressive. Also used some abusive words. When I asked him to leave he left us in the middle of road. More surprising before we put his feedback, to save himself he put false blame on us and then uber charged us unnecessarily. He also put an incorrect blame that I was drunk as this was totally intolerable as I am from a Sikh family and didn't ever touch alcohol in my life. But Uber charged me unnecessarily without listening my side.”

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Posted 10 months ago

“Worst service. Stupid service.No ethics.”

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Posted 10 months ago

“Uber is terrible! Drivers are terrible business model is terrible.”

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Posted 10 months ago

“I paid to a stupid driver 950 Rupees, and in receipt it is showing 699. I want my refund idiots.”

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Posted 10 months ago

“Unacceptable UBER has no customer service. You can't contact anyone it's absolutely frustrating. Long story short. I had a PetSmart ordered delivered by UBER Direct, the driver pulled up into my property and demanded $30 for a ferry ride that he had to take to bring my order. I am like dude PetSmart doesn't charge their customers extra money upon delivery . It was an online order directly from PetSmart all prices taxes and shipping fees were included at checkout. He insisted I pay him I told him to get out of my property or else I will call the police. He called me a b word. Uber is hiring people without verification. This vehicle had no front license plate the driver obviously was trying to illegally charge a customer money for what? Unacceptable. Pet's smart adviced me to report to Uber immediately. There is no way to get a hold of anyone to report this incident. Please be aware of this type of delivery drivers. Glad my husband was home.”

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Posted 10 months ago

“I am absolutely appalled by Uber's handling of a recent billing issue. My wife was charged $96 for an entire year of Uber One when she clearly intended to sign up for just one month. This was an obvious mistake, yet Uber has refused to provide a refund. We contacted customer support immediately after noticing the error, expecting a quick resolution for such a straightforward issue. Instead, we were met with dismissive responses and a total lack of accountability. For a company of this size and reputation, this level of customer service is unacceptable. Mistakes happen, but a business that values its customers should be willing to make things right—especially when it's their app or system that causes the confusion. The refusal to issue a refund for a service that wasn’t intended to be purchased is not only disappointing but also feels like a blatant cash grab. We’ve been loyal Uber customers for years, but this experience has left us questioning whether the convenience is worth dealing with a company that doesn’t care about its customers. Proceed with caution—Uber’s customer service is non-existent, and their refund policies are a joke!”

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Posted 10 months ago

“They kept ignoring the safety concerns I had brought forward to them about a driver. For context this driver kept accepting and cancelling my journey messing me about. Where as in which time I could have got someone who would actually take my journey. For a safety perspective it was dark out and that kind of messing about anything could have happened to me in that time. I relayed this to Uber and they have ignored me deciding to defend the driver. They have lost me as a customer as I have now deleted my account. If anyone asks me would I recommend Uber I do not and will be saying as such and the reason why. Going to be taking this further as I am absolutely disgusted at the level of service I have gotten with Uber from this.”

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Posted 10 months ago

“I usually take Uber to my work because my car is broken, they charged me between 13.00-15.00, now for the same trip they tried to charge me $35.00, I use now indrive that v they charge me for the same trip $13.70”

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Posted 10 months ago

“Modern slavery at its finest.”

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Posted 10 months ago

“Ridershare companies don't even care about drivers. Per hour is not more than 7 dollars and every driver is paying more than 14% of every trip as taxes to toronto city. But there is no voice.”

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Posted 10 months ago

“I was charged $96.00 for Uber one annual membership in which I never paid for and can't get in touch with anyone via email or by phone for a refund and there's no reply back or anything. There communication process is horrible.”

Uber Support 1 star review on 5th December 2024

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Posted 10 months ago

“on 11-22-24 I was charged a cancellation fee for a driver who never showed up. And there is no way I can find to complain to Uber or request a refund”

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Posted 10 months ago

“It's ridiculous how many times you go to pick up a order only to find out the order was already picked or not available. Happens so many times and when you call support they always say noted. But don't worry we canceled the order and ull continue to receive orders. No compensation for our time , effort or gas. It's ridiculous. They don't care. Nothing changes.”

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Posted 10 months ago

“On Nov 29th. I went to pick up my child blanket from daycare. The driver told me I should leave my 4 year old child with him. Told him no. He does not know u. He gave me a smirk on his face. Told him he was a sicko.”

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Posted 10 months ago

“The driver's car light didn't come on when I opened the door so I inadvertently left my cane inside. Uber wouldn't let me message her. She sped off before I got to my steps. Uber said it would cost $20 to even inquire about my cane. So, I downloaded Lyft to use for now one.”

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Posted 10 months ago

“No support”

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Posted 10 months ago

“My neighbor left her phone in her Uber card yesterday. She never heard from the driver and came to me to use my phone to contact Uber customer service (I use the term in the very loose possible way). ALl you can do is "chat" with "human-powered" representatives (autobots) and get the same word for word replies with each question. If the bot feels it has given you all you need it ends the chat!!! I was able to access her ride account only once and give them the info (Driver, ride time date and addresses). They tried to contact the driver but, of course, he didn't answer. We never got an update or the return of the phone. I tried calling the phone and it went straight to voice mail. I texted and no response. My friend is elderly and frail so wasn't able to report via her computer app. Very disappointed and appalled the the lack of "service" from Uber. I will never use them again. At least Yellow Cab has easier ways to contact their company.”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,431 reviews