Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,735 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,735 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very bad experience with uber driver. When I booked the car, charge shown was 610rs and the driver took the long route not following the map and the kms increased (for 1hr route he took more then 2hrs) also the charges that is 922rs. Driver did not accept his mistake and asked us to pay extra amount, when we refuse to pay he tried to get physical on us. How do we trust uber driver's”

Uber Support 1 star review on 12th March 2025

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Posted 1 year ago

“I don’t think accountability is in Uber’s Vocabulary”

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Posted 1 year ago

“Awful Service, No Accountability Ordered flowers for my girlfriend, but the delivery was a complete disaster. The driver never texted me, only called once from an unknown number, and after waiting just five minutes, they left. When I contacted Uber support immediately, they refused to take responsibility or even offer a re-delivery. I requested a refund, but it was denied because the delivery partner had supposedly “waited 5 minutes”—as if that’s an acceptable excuse for poor communication and failed service. When I mentioned that I’ve spent a lot of money on this platform, they didn’t even acknowledge it. Clearly, loyal customers mean nothing to Uber. I’m deleting my account and will never use Uber again. If you actually want your deliveries to arrive, look elsewhere!”

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Posted 1 year ago

“I was charged a very large amount for a trip that I did not take after I was dropped off 2 miles from my hotel , I will never ever use uber again ! My husband and I use uber a lot but never again”

Uber Support 1 star review on 11th March 2025

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Posted 1 year ago

“Glad I have Lyft loaded. Won’t be driving for uber after being denied pay on a trip I completed. App issue.”

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Posted 1 year ago

“Ride accept but not pick-up my location Bad sarvice for uber Ak dum gatiya service dete hai”

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Posted 1 year ago

“Uber sucks a fat one”

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Posted 1 year ago

“I would give this a zero if I could; seriously not even close to 1 star. The customer support agent I spoke with told me he has no way to see the app and can’t help me navigate it, so there was no way he could help me with my problem. He was completely clueless about anything Uber related. I found out more from Reddit and googling about my problem for 15 min than I did in my entire conversation.”

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Posted 1 year ago

“I scheduled a delivery order via Uber Eats over 1.5 hours ahead of time. The order was set to arrive an hour after the scheduled time!! What is the point of scheduling food to be delivered but set to recieve after my lunch is over? Now I have to go an entire shift with no food. NOT GOOD, UBER!!!!!!!!”

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Posted 1 year ago

“Horrible!!!! They don’t address your concerns; they just keep saying the same thing over and over. I was overcharged $5 and they refuse to acknowledge it or refund me.”

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Posted 1 year ago

“Very expensive for no reason, you make your own price whenever you feel like it. I believe this is a big scam.”

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Posted 1 year ago

“Agent literally tried to threaten the driver because they cannot solve the issue”

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Posted 1 year ago

“They’re purposely difficult to contact for help.”

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Posted 1 year ago

“Horrible sends you wherever and they don’t have customer support number”

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Posted 1 year ago

“You scan my money fk 😡😡🤬”

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Posted 1 year ago

“Uber Support is intentionally impossible to reach. I sent a complaint to Support and explained what happened very succinctly. Their stock answer to get out of doig anything is: "please send us more details." I write back, exactly what details do you need that I did not provide?" That's when they stop responding. Their website is UBER bad, as well. Anything important is obscured by making it hard to find, or just not there. I hate this company and wish someone other than a scammer would buy it and run it professionally.”

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Posted 1 year ago

“Be cautious when ordering an Uber. The app initially showed a fare of $43.15, but when I checked my credit card, I was charged an extra $40, making the total $83.15. I reached out to Uber support multiple times, but they were unhelpful. They insisted that I was charged the correct amount, despite my explanation that the driver didn’t end the ride properly. Later that night, I took another Uber for the same distance, and the fare was only $42.98. Their service has been disappointing.”

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Posted 1 year ago

“Very very bad experience”

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Posted 1 year ago

“I can’t log into my account and you guys keep telling me to go to help and click on phone but I only have access to chats online: your customer service is very rude. They would end the chat when I was not done, they would talk to me like I’m dumb, and didn’t care to help. Why even have support of nobody helps you?! I’m in tears because of them.”

Uber Support 1 star review on 7th March 2025

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Posted 1 year ago

“If I could rate it a 0 I would. The uber driver forgot part of my order and they’re not refunding anything and to get anything done it’s taken about a week just for them to say sorry it’s the restaurants problem. I’m so done with them, they are a god awful service.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,735 reviews