Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,562 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the absolute WORST support agency I’ve ever worked for as a company. This shouldn’t even be labeled a company and a business this is all gig work. I have so many bad experiences being an UberEats driver. Whenever you call their support phone number you are dragged through this extremely elaborate and unnecessary process with foreign people (mostly philippino) that treat you as a number and mostly just repeat a stupid script back to you. This app could be so simple as a driver, I understand there are some complications, but the majority are minor and literally punish you unless you waste your time calling their number and starting the waste of time process all over again. One of the worst companies I have ever worked for.”

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Posted 2 years ago

“Useless service in london. Two drivers couldn’t find my location and customer services were rude and wouldn’t send a new driver to a designated location. Don’t bother, book a regular taxi.”

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Posted 2 years ago

“My experiences with Uber keeps repeating every single time I use them for some reason. I use Uber in every country I visit. But there is a major attitude difference with drivers in Uk. Everywhere I go the driver jump straight to carry my luggage, but in uk that never happens. The driver just rush to open the back of the car. The question here is very valid. Why should I use Uber and not the black taxi while, the taxi driver jumps on to help with whatever I carry, very courteous! Which is rare with Uber driver. Often Uber cars are not clean and not comfortable hence black cab is! Black cabs are not smelly, while Uber is! I mean honestly, doesn’t that make the little higher margins for the black cabs really worth it? Black cab a major win 🏆 Uber big 👎”

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Posted 2 years ago

“Very unprofessional and these agents are so stupid they have no sense. Even a 5 year old is smarter than them and that’s so sad to say but it’s the truth. Uber is the worst company ever with customer service….y’all need to hire people with sense…y’all need to goto school an learn some education”

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Posted 2 years ago

“Absolutely the worst. No need to rehash what everyone else is saying. Uber is a joke.”

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Posted 2 years ago

“WARNING WARNING WARNING!!!!!!!!!!!! DO NOT DRIVE FOR UBER. THEY ARE TELLING NEW DRIVERS THAT IF YOU RECIEVED CERTAIN RIDES YOU RECIEVED CERTAIN AMOUNT OF MONEY. IN MY CASE THIS IS WHAT THEY DID TO ME. THEY TOLD ME THAT IF I GET 110 RIDES WITHIN 30 DAYS I WILL GET $1,020. I GOT NOTHING. ARE THEY DOING THIS FAKE PROMOTION TO GET NEW DRIVERS TO DO MORE PICKUPS, THINKING THEY WILL RECIEVED THIS MONEY. THIS IS A SCAM!!!!! WE ARE MAKING CONTACT WITH OTHERS THAT THEY HAVE DONE THIS TOO. AND CONTACTING ATTORNEYS TO SEE WHAT CAN BE DONE. BEWARE”

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Posted 2 years ago

“I had 4 missing drinks that I paid for and don’t get a refund…..they then send u an automated message saying this does not get a refund we know it’s not about the money….. Yeah it is about the one because this is not a one off incident it happens often plus the service & delivery fee we are charged for not receiving all we have paid for or it’s cold and melted”

Uber Support 1 star review on 17th July 2023

Helpful Report

Posted 2 years ago

“The customer service reps were like robots responding with irrelevant answers and pretend not to understand the issue. They did not provide any relevant response when they charged my card for a ride that was more than a month old and which did not show up in my app as a ride that I took. The Uber support originally said the transaction was incorrectly charged to my card and have me talk to my financial institution. Note that I am a business traveler and I use Uber very frequently and do not track every ride detail and depend on the app to provide me information on ride details and charges.”

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Posted 2 years ago

“ABSOLUTELY WORST CUSTOMER SERVICE!! IN FACT, NO CUSTOMER SERVICE. I HAVE BEEN TRYING TO SOLVE AN ISSUE WITH MY DAUGHTER NOT BEING ABLE TO ARRANGE A RIDE WITH UBER AND DESPITE MULTIPLE ATTEMPTS, CUSTOMER SUPPORT IS UNREACHABLE. PROBLEM HAS NOT BEEN SOLVED! UNFORTUNATELY, COULD NOT GIVE ZERO START FOR RATING.”

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Posted 2 years ago

“The worst customer service ever, every time i call they hang up on me because no one knows the solution to the problem. Would not recommend uber to anyone”

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Posted 2 years ago

“As per my Trustpilot review, I made a Uber reservation 4/11/23, and was charged $29.25, for a 2.7 miles ride. I made a reservation 6/06/23, for the same 2.7 ride, and was charged $37.00! I kept both Uber receipts.”

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Posted 2 years ago

“Giving Uber Support a 1 star review is even way too high of a review. Uber Support is the worst customer support I have ever in my life dealt with.”

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Posted 2 years ago

“Uber "Support" is an absolute joke. Even when you call in with serious or time-constrained issues, ALL THAT THEY EVER DO is the following: 1.) Superficially validate your feelings 2.) Take a message &/or transfer you to someone else who is equally as unhelpful 3.) Tell you they'll have someone call you back (they almost never do) 4.) Ultimately, COMPLETELY brush you off (especially in the in-app chat messenging) It's INSANELY FRUSTRATING & today I finally SNAPPED on a "Supervisor" for telling me all he would do is send me through THE SAME PROCESS AGAIN THAT I'VE GONE THROUGH FOR THIS PARTICULAR ISSUE ***NINE*** EFFING TIMES ALREADY!!!!!!! And then he basically hung up on me. I'm SO F*CKING ANGRY RN that I no longer want to work for Uber. The millisecond one of my interviews offers me a job, I will quit doing Uber. They offer sh*t money & ABSOLUTELY NO ***ACTUAL*** support of ANY kind. It's INSULTING to drivers everywhere.”

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Posted 2 years ago

“How is this company still in business. Of every company I have spoken to on a regular basis over the years uber support is by far the worst. I do not see how they can survive with this terrible service and business model.”

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Posted 2 years ago

“I went to Japan, downloaded Uber app and tried to call Uber car there. I somehow got blocked and my account is deactivated. It was really in a rush and I had to find another option for us. When I got back to my country I sent an email to Uber because I may have to use it when I go to another country. They told me my activity does not comply with their T&C and my account will be deactivated immediately, and the decision is final. For real man? I didn’t even get to use Uber ONCE, but already got blocked, like forever?”

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Posted 2 years ago

“Horrible Customer Experience!!”

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Posted 2 years ago

“The Uber support page requires you to sign in for support when you have forgotten password and their OTP is erroring out not sending OTP to reset your password. Perfect catch 22. Thanks Uber!!!”

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Posted 2 years ago

“Uber USED to be a good option. I cannot believe I spent $43.00, which is an entire tank of gas to travel less than 2 miles, plus the driver went down a one way and almost got into a second accident. I'll only use if I absolutely have to.”

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Posted 2 years ago

“I have been RE[PEATEDLY DISCRIMINATED AGAINST BY DRIVERS DUE TO A MEDICAL DISABILITY AND A MEDICAL SERVICE ANIMAL WHEN I REPORTED THIS, I WAS ASSURED IT WOULD BE HANDLED AND THAT THE TRIPS WOULD BE RUFUNDED. I IMMEADIATELY BEGAN TO GET TEXT RATING THE CUSTOMER SERVICE. I RATE UBER - ALL UBER - A ONE. THEY NOT ONLY ALLOW DISCRIMNATION AGAINST THE DISABLED AND DRIVERS ATTEMPTS TO REFUSE RIDES. THEY DID NOT REFUND THE RIDES AS STATED. I HAD NOT ASKED FOR A REFUNE - THEY SAID IT WOULD BE DONE. IT WAS NOT!!!!!”

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Posted 2 years ago

“Uber hired drivers support from India. Bro, uber taking more than of any trip from drivers. Another slap on a drivers face is hiring a lady from India who didn't know your issue.she , whether understands you or not, tells you that you are good.She takes your issue, calls back to USA-California. Then , a third party called, specialty decides for you or on you. Bro, other than 1001 of my issues, I called to Uber India to fix the color of my car. She told me to wait 48 hrs. The time I calledUber India is 12:30am pacific time. The guy who was working this call taker was in a deep sleeping or having fun in a bar. Unfortunately, Uber drivers are suffering because of this unethical behavior on west and east sides. That is how UBER s sipping our bone marrows.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,562 reviews