Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,735 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,735 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber is a driver's rip-off business. I would never ever get involved in this business if I would know how dishonest this company is. Poor drivers, if they just calculate all their expenses, including car depreciation, insurance, gas, repairs and risk value they will realize they are making $13-$15/hour. They recently charged me the background check. I'm definitely looking for another job.”

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Posted 1 year ago

“Horrible . They charge you then they look for a ride. Then it's unavailable then they refund you . Looks bad man. 1 star. Won't use Uber again”

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Posted 1 year ago

“Daniella. Absolutely useless. I called the support to get a ride for a senior stranded at my store. She could not help at all. Could not get a ride. And unfortunately the old man didn't have a cell phone and customer support can't transfer me to get help for this old man.”

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Posted 1 year ago

“My sister was picked up for a trip to Bakers Concrete in Monroe, OH. The driver proceeded to drive her to Hamilton, OH. My sister told her she was going the wrongvway. The lady wouldn't stop until my sister got a little irate. Then uber refused to refund me for the ride. We had to pay for a Lyft to get her to her destination. Nobody ever contacted me. It was a stupid bot that solves nothing. I'll be deleting uber off my phone & never using or recommending them ever again. My sister has severe anxiety and went into a full blown anxiety/panic attack by the end of her trip. Thanks for nothing. Would still like a refund.”

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Posted 1 year ago

“First, impossible to even contact the customer support through the app. Managed through browser instead. Agent would straight up refuse to respond to anything I said and just copy-pasted unrelated answers. Good luck everybody”

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Posted 1 year ago

“Support reps don’t provide help. They talk around the question”

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Posted 1 year ago

“Ordered Uber ride at Vancouver Airport. Uber deiver did not show. Waited a hour, phoned Uber support. Uber support disconnected phone call while I was waiting to talk to someone, and uber canceled my pickup at the same time on the app.”

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Posted 1 year ago

“Have been talking to online support. Restaurant contacted me directly to let me know they were out of item. We agreed I'd cancel the order on my end. Uber refuses to issue a refund, even for items unavailable, because the restaurant contacted me & I did not reach out to Uber.”

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Posted 1 year ago

“Doesn't appear to protect their Black drivers. Case in concern: Desire Keys incident. Uber should be ashamed. Update?”

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Posted 1 year ago

“Aaizavadey chutya sarkhi location auto select kartat randiche bhosiche chutya app install karu naka he bhosdiche”

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Posted 1 year ago

“UBER IS CRUPTION USES DRIVER TO MAKE MONEY OFF THEM I WAS SEXUAL HARASSMENT AS A FEMALE DRIVER I GOT DEACTIVATED.”

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Posted 1 year ago

“I am done dealing with Uber. My drive never showed up 15 minutes after he supposed arrival. I canceled tebok3d with another driver. Uber will not refund my cancelation fee.”

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Posted 1 year ago

“I was charged twice for one trip! First charge was $108 and the second charge came after the trip 3 hours later in the amount of $141! When I contacted uber they told me it was a hold but I was never refunded! When I contacted my bank and filed a dispute Uber charged me again making me pay the disputed amount and they said they couldn’t issue a refund after 30 days, however there is no customer service line to contact or a live agent thru the app. Do better UBER!”

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Posted 1 year ago

“Overcharged our account. Tried to withdraw money multiple times for one ride 3 miles down the road.”

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Posted 1 year ago

“Waiting for my keys for the last 2 months now even bought credit so it gets send back to me no luck”

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Posted 1 year ago

“Has drivers pay there tax on what they charge customers not what they pay the driver.”

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Posted 1 year ago

“It is not Uber support that went wrong. It is UBER as a WHOLE! Rates are always changing for same route. Prices go from $50 to $85 to $90. That is CRAZY! Even the drivers have a sense of being taken for a ride by UBER.. I read why the rates fluctuate.. I say BS!”

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Posted 1 year ago

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

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Posted 1 year ago

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

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Posted 1 year ago

“Almost always useless. Call center is located halfway around the world to save on labor costs, but provides poor service. Every conversation is scripted and you will always know what they're about to say. Take a piece of advice. Stop paying your board and executives high salaries and invest in your business.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,735 reviews