Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took one ride where the driver got lost. I paid $44 and then I got charged for 4 days. I got charged $8 $16 and $10, that I gave for a tip...how they thank me! I get over charged and forget trying to get a hold of anyone you call the number and then it hangs up on you and tells you to go to the website and then you go to the website and there's no contact information. They will basically just take your money and not give you any explanation for it. I'm deleting their app right now”

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Posted 1 year ago

“Count your days Uber! You lie ab delivery times and once the order is placed the delivery takes 30-45 minutes longer. When there's an issue with your order Uber acts as if the issue is no big deal. Continuously increases prices of food without enforcing quality.”

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Posted 1 year ago

“Pretend to refund but there was a re stocking fee”

Uber Support 1 star review on 18th April 2025

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Posted 1 year ago

“Uber service is worse these days in Dallas area. 7 drivers are cancelled”

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Posted 1 year ago

“The driver accidently dropped my cellphone out of my backpack in his trunk. I contacted support through the app and it had me update my contact information to an additional number (business) in order to contact the driver. For the next 2 days they continued to give the driver the same personal cell number in his possession. The app would not let me contact the driver because it was not the number on the account which the driver has. I used Find my phone and went to the drivers complex. The leasing office connected with the driver and I received my phone that I tracked down. After $65 in Lyft fees taking me around to my phone, then Uber charged me $20 for the driver giving me my phone back which he did not have to bring to me.”

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Posted 1 year ago

“Worst Customer Service Experience – Completely Unacceptable Uber’s customer support is beyond terrible. Every time I have an issue, they completely avoid taking any real responsibility. They don’t listen, they copy-paste generic responses, and they rush to end the chat without actually solving the problem. It feels like they care more about closing tickets than helping real customers. In this particular case, the restaurant was taking forever to prepare my food. There was no option in the app to cancel the order, so I called the restaurant myself. They told me to cancel it on my end, but Uber doesn’t give you that ability. So I had no choice but to go through Uber's in-app chat. I contacted support four to five times, and each time it was the same story—no phone support, just repetitive chats that went nowhere. Not a single agent was willing to properly address the issue. They kept dodging responsibility, took too long to respond, and ultimately let the situation drag on until the restaurant finally prepared the food and a driver picked it up. All of this was completely avoidable if anyone on the support team had acted with urgency or basic common sense. Instead, they let it play out, and then closed the chat like everything was fine. Uber needs to seriously rethink how they handle customer service. This is unacceptable, and if this is the level of “support” customers can expect, it’s not worth using the platform”

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Posted 1 year ago

“Close your uber app . this is totally useless 😑”

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Posted 1 year ago

“Normally I don’t have an issue with uber. I tip well and leave positive feedback. I booked a driver in advance to avoid headaches. Last minute he calls me and asks me to cancel bc his car is giving him trouble. I cancel and select “at drivers request” and get charged $30 cancellation anyway. Then their customer support wants to give me uber cash instead of my real cash which they shouldn’t have taken in the first place. Livid to say the least.”

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Posted 1 year ago

“should be an option for zero stars”

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Posted 1 year ago

“Absolutely shocking service. I am totally shocked that anyone drives or delivers for this company. No one on the live chat ever helps to the extent I once asked if I was talking to a robot. They tell you they have escalated your enquiry but weeks go by and no one contacts you. They refuse to give you an email or phone number”

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Posted 1 year ago

“This review is mainly for the driver who drove the trip from RACPC SBI Tambaram to SBI GNChetty road . While starting the ride he asked for 350rs which was extra to the amount that showed but I agreed to it later at the drop location he said that I need to pay 370Rs and started talking harshly. Due to my safety issue I paid the amount. When I raised the complaint they said paying extra is your headache ok but did not address the safety issue. Being a woman customer now I dread taking the auto at Uber alone and ask some male members to accompany me.”

Uber Support 1 star review on 16th April 2025

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Posted 1 year ago

“I truly don't understand why they have a support team for... I've been waiting for my background to clear for over 3 years now and still nothing.! I know for sure that I have a clean background given the fact that I work at NASA and they do finger prints and all... and if my background can clear for them then what's taking so long for my background to clear for Uber? but every time I ask support to just delete my account so I can start the process all over they seem like they cant help me. 3 years is a long time and things has changed like I have a newer vehicle that I will need to update and same with the insurance. now they told me that they use a 3rd party for the background and I will have to call them.. well I did that and the said I will have to call Uber support...Hopefully someone will see this and they may be able to help me out”

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Posted 1 year ago

“It's almost impossible to actually speak to someone.”

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Posted 1 year ago

“Θέμα: Απαράδεκτη εξυπηρέτηση – Καμία διαθέσιμη κούρσα επί 10 λεπτά σε επείγουσα ανάγκη Αγαπητή ομάδα της Uber, Οφείλω να εκφράσω την έντονη δυσαρέσκειά μου για την απαράδεκτη εμπειρία που βίωσα σήμερα μέσω της πλατφόρμας σας. Προσπαθούσα επί δέκα συνεχόμενα λεπτά, μέρα μεσημέρι, να βρω μια διαθέσιμη κούρσα στην περιοχή μου, σε μια στιγμή που είχα επείγουσα ανάγκη να μεταφέρω έναν άρρωστο άνθρωπο. Είναι αδιανόητο το 2025, με τόσα μέσα και τεχνολογική υποστήριξη, να μην μπορεί η Uber να εξυπηρετήσει άμεσα μια τέτοια κατάσταση. Δεν υπήρχε ούτε ειδοποίηση για καθυστερήσεις, ούτε πρόβλεψη, ούτε λύση. Μόνο ένα ατελείωτο “Αναζήτηση οδηγού” που απλά ανακυκλωνόταν, αφήνοντάς μας ξεκρέμαστους. Η αντιμετώπιση αυτή δεν συνάδει ούτε με τη φιλοσοφία εξυπηρέτησης πελατών που διαφημίζετε, ούτε με τις προσδοκίες των χρηστών σας. Όταν μιλάμε για ανθρώπινες ζωές και ανάγκες, η αδυναμία σας να προσφέρετε ένα τόσο βασικό πράγμα όπως μια διαδρομή, είναι εξοργιστική. Περιμένω μια σοβαρή απάντηση και ακόμα περισσότερο, μια λύση ή εξήγηση για την αδικαιολόγητη αυτή ταλαιπωρία. Με δυσπιστία Ιωάννης Πινοτσης”

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Posted 1 year ago

“Es una compañia de ladrones no te pagan lo que dicen y se cogen todas tus ganancias”

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Posted 1 year ago

“First of all I was told I was not technically inclined because I couldn't hear the person. Then I was asked not to get mad because.i had an appointment and for some reason it wouldn't take my debit card information over and over again. So I said I have to go amd hung up the phone. Maybe it was just the person I was dealing with.”

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Posted 1 year ago

“Uber in general is just not a company you should do business with their driver are able to lie and steel from you with minimal repercussions and I am very unsatisfied with their services as a whole.”

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Posted 1 year ago

“I am not upset with any of the drivers but I am upset that I had a driver within 2 minutes away and it got canceled for me to have to wait another 17 minutes. This is very unprofessional on Uber's part.”

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Posted 1 year ago

“Uber is the worse they don’t even have a contact information anymore.”

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Posted 1 year ago

“There is ZERO support from Uber. You're better off finding customer service from another company.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,773 reviews