Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 524 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 524 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“When we arrived at our destination we where told they did not have the child seat we ordered, on chasing this up with holiday autos we where told that child seats are not guaranteed, at 2 in the morning this becomes a massive problem, as if travel isn’t stressful enough! On top of this there was no fuel in the car so we had to find fuel at that in the early hours, awful experience.”

Helpful Report

Posted 6 years ago

“I booked a car with a debit card, so the sum of 190.83 EUR has been debited from my account and when arrived in front of the rental agency, the debit cards are not accepted. So why can we book online if the debit cards are not accepted?!!! I did not have a car that day, nor the refund of this sum. This is an open and public fraud/scam of the sum of 190.73 EUR (if you want to see the invoice for this open fraud, I can send it to you). Very bad service !!!”

Helpful Report

Posted 6 years ago

“had booked a car with Holiday autos to be picked up at Dubai Airport. However, when i enquired at the Hertz desk they didnot have a reservation for me. My wife and 2 young children aged 7 and 5 were stranded there at midnight without a car. We had been in a long flights from UK to Dubai, tired and this was very disappointing. I had to leave them at the airport while i looked for another car. > While the email from their side said that the reservation was not confirmed it did have the following clause > "In the unlikely event that they are unable to confirm your booking, we will contact you to assist with finding a suitable alternative" > There has been no communication from theirr side and not even an email to say that the booking has been cancelled”

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Posted 6 years ago

“Stay well clear of this company. Once they have your money their customer support is non existant. Their website suggests it is possible to modify bookings on line but this does not include the length of the booking. We were in Austria and after 10 days hire wanted to return the car since it was proving difficult to use in Vienna. I could not make telephone contact. Web Chat help had no staff available and it was not possible to modify our booking on line. Given the fact I have been unable to make contact with anyone in Holiday Autos either when in Austria or having returned to the UK I am thankful that I didn't have to make an insurance claim since given my experience so far I am not convinced that would have been straightforward.”

Helpful Report

Posted 6 years ago

“this company is a rip off. We booked a van in Cancun, when we got there, there was greater than a 3 hour wait to get our booked van. We tried emailing the Holiday Autos and getting this resolved, they made it impossible to get any response, therefore we did not get any resolution to the matter, lost our $250, and had to hire taxis. DO NOT BOOK THROUGH HOLIDAY AUTOS, and DO NOT RENT MEX IN CANCUN, you will wait for hours in the heat without getting your vehicle.!!!!”

Helpful Report

Posted 6 years ago

“I am sorry I didn’t check this company I have been waiting for a refund for 3weeks as the company on arrival at Milan linate Target Rent didn’t have a car for me. Others were in the same position it took me 3 hours and £3000to book a similar family estate for my 3 week holiday. Cunsomer service has been appalling. They just keep pushing it off.”

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Posted 6 years ago

“An hour before pick up get call that no car available will refund in 5 working days.its been 20 working days and almost a month no refund and I have to stay almost 1 hour on hold to be answered.it think this company Is bankrupt.no one is there if not it will going to be.fucking idiots.stop wasting people time.of u can't run a business then don't.stay on doll.”

Helpful Report

Posted 6 years ago

“Amounts inaccurate when picking up car as none of the amounts as in booking confirmed by local partner. They team up with a scam partner similar to themselves called Goldcar in Portugal (Algarve Faro airport) that will lie to you, rip you off, add extras without consultations to your booking and is rude and no integrity. Staff basically lie to you as they are apparently incentivized by selling extras for their commission - people without a consciousness or ethics work there. I should have done my homework and paid my lesson - EUR 450 for a 10 days rental in place of the booked EUR 182. I travel a lot in Africa and Asia and rent about 20 cars a year and have never been ripped of as such anywhere. A shame such can happen under EU laws in "advanced" and consumer protection Europe. Both Holiday Autos and Goldcar are criminals that abuse consumers and should be prosecuted and shut-down asap. Learn from my mistake - never book via Holiday Autos and never USE GOLDCAR. YOU WILL REGRET IT”

Helpful Report

Posted 6 years ago

“The worst customer service, picking up a car from the airport, I was slightly delayed and 2 hours late to pick up the car, did call the car rental office and they said come in, however HolidayAutos put an un-removable block on my booking and said I was a no show, I have paid for a car for 3 weeks that I cannot have and can’t get any refund. A total sham. Ps I rent cars on constantly and have never ever had service this abysmal.”

Helpful Report

Posted 6 years ago

“Shocking customer service, avoid like the plague”

Helpful Report

Posted 6 years ago

“Stay away from this company and Sur Price rentals too! Made a reservation online but when I got to the rental desk (Sur Price) they said that They don't recognize Holiday Autos insurance and if I want to rent the car with insurance I have to pay the insurance offered by the Sur Price. Please note that rental desk person noted that I can later complain to Holiday Autos in order to get the refund. After many email this is what I got from them " Unfortunately, as you agreed to, and signed for, additional insurance at the rental desk, I am unable to refund you for this." Of course, I've signed the contract I had no other option!”

Helpful Report

Posted 6 years ago

“I would give them less than 1 star if it was possible. The worst customer service I have ever experienced and a major con. Do not use them at Any price”

Helpful Report

Posted 6 years ago

“Terrible. Seems like company tries to fool you in order to get more money”

Helpful Report

Posted 6 years ago

“Booking experience was OK, but extremely poor service from their partner Goldcar at Kefalonia airport, had to get a bus to pick up car, even though one of the reasons I booked it was they had a desk on the airport. Yes that true, but their cars are not., On return had person lying on the floor looking for damage on return, as they knew I had private excess insurance, picking up minor damage on underside of bumper, which I don't think was there before rental. Simply disgusting behaviour from Goldcar staff, the people are simply crooks. They are incentivised by commission to get as much money as possible out of you. You have been warned. Totally unethical behaviour Holiday Autos should not be using Goldcar or Rhodium (same people), as they are placing you booking in the hands of crooks.”

Helpful Report

Posted 6 years ago

“Rented car via holiday autos and paid in full. They then offloaded the hire to gold car. When collecting the car in the early hours of the morning after a delayed flight I was presented with an agreement in Spanish foe €380+. When questioned I was told that I would have to pay to get the car and If I was unhappy I should make a complaint later. Have contacted Holiday Autos on numerous occasions and the do not want to know. They just ignore the facts and say that you signed the agreement so you are liable for the costs. DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“If I could give Holiday Autos and by extension Easi-Rent zero stars it would be a better indication of their service. We were forty-five minutes late to our car pick-up because a wind storm caused our plane to circle the runway so they gave our car away. They claimed they were able because we did not supply a flight number but seeing as how I paid for a car ahead of time I expect it to be held for more than forty five minutes. Seeing as how we were one of MANY customers who experienced the exact same thing on the day we were there (literally three families at the same time as us) I believe this is some type of car rental racket and if you rent for them it is at your own risk. We ended up spending hours of our vacation searching every agency in the airport for a rental since they offered no assistance whatsoever to help us locate another car. When we did find one it cost us about six times more than what the original rental did and of course we did not receive a refund or the slightest bit of help or understanding. I don’t know how they can run a business like this. I would seriously caution anyone. They will find any excuse they can give to justify their lack of basic customer service.”

Helpful Report

Posted 6 years ago

“Dire. The Holiday Auots IT system had fallen over so I had no idea if my online booking had been successful. So tried callin g them on their "24 hour, 7 days a week number". After 75 minutes of waiting no-one answered.....and this was at 10.30am, not in the middle of the night. Dreadful. Time the EU put a stop to these rip off companies.”

Helpful Report

Posted 6 years ago

“I went to Fuertevntura in Jan18 and booked through these and got a car from Goldcar at the airport. I took out extra insurance in the Uk through holiday autos. I was told that i would have to pay 4euros airport tax over there.Amonth later i found that Goldcar had charged over 260 pounds to my card and took this up with holiday autos who did not want to know. I ended up paying 350 for a car that was supposed to be 90 pounds. Buyer beware Holiday Autos are taking your money and running a mile when there is a problem.”

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Posted 6 years ago

“If it’s too good to be true…….. …it probably is. Booked a car from Menorca airport foe an unbelievable price. Checked out all of the reviews and decided Holiday Autos were a reputable company as they scored highly. Arrived at the public meeting zone on the car park as per the instructions and there was no sign of Holiday Auto’s. Asked the other companies who were there and they said that yes this was the right place but they had not seen anybody from Holiday Autos that day. Called the local number to which there was not reply, waited and kept trying the local number. After about 6 calls it was answered and I was told the shuttle bus would be with us in a few minutes. Over 20 unanswered calls and 2 hours it became apparent that the shuttle bus was not going to turn up. Ended up hiring from Europcar in the terminal, more pricey but at least they had a car. Was willing to give Holiday Autos the benefit of doubt on the basis they had good reviews. Reported this on return from holiday and was told a resolution could take up to 20 days which has now passed and I have heard nothing. Be wary.”

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Posted 6 years ago

“Stolen booking money - I made a reservation through Holiday Autos, came to the desk the next day and the lady, being nice to me, offered me a different car as it had unlimited miles per day and we were planning to do a lot of miles, so it would be cheaper for me which I, of course, accepted. She told me to call Holiday Autos and ask for a refund for the original booking as she would change my booking. I called Holiday Autos and the agent (Steven) told me he had no reason to refund my booking. This is unacceptable - Holiday Autos kept my 75 USD for nothing.”

Helpful Report

Posted 6 years ago

Holiday Autos is rated 1.1 based on 524 reviews