Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 524 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 524 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chat Started 3:37 PM Please wait while we connect you with an agent 3:37 PM Ilario Connected 3:37 PM Ilario Hi Fa Fas I am Ilario. How can I help you? 3:37 PM fa fas Hi I want to rent a car in Bucharest-otopeni and I see Mex as a provider what do you know about them? are they trusty? 3:38 PM Ilario I would like to inform you that they are one of our partner. You could choose the supplier seeing the rate on our website or you could also make a search on google. 3:40 PM fa fas well I have done all this but I can only see a grade on your website about them however I am not able to see what people wrote about them do you have any feedback from your customers about them? 3:41 PM Ilario I am sorry bu t unfortunately the rate is the only measuring meter to evaluate a supplier on our website. 3:42 PM fa fas do you not hold any other info about this provider/ ? 3:44 PM Ilario You could also use the filter on your search "Customer rating" 3:44 PM fa fas You could also help me with my inquiries. don't suggest me things that I already know what is 0.8 with yellow and 6.7 with yellow too? 0.8 shouldn't be with red? 3:46 PM fa fas ..... why? don't tell me now I can chose a different airport 3:50 PM Ilario The rating is from 0.0 to 10.0. Unfortunately I cannot give a feedback to you as the customer ratings are subjective and a bad rate from a customer could be a good rate for another and viceversa. 3:50 PM fa fas right can you tell me how many people vote for this provider then? not 25 + I see that, I want something more accurate 3:51 PM Ilario I am not able to provide this information, I am sorry. For sure there will be a minimum of feedback to have rate published. 3:52 PM fa fas strange that you have 0.8 with Yellow as AVERAGE I guess it should be very bad you sure something is not wrong? why do you have them as a partner with such a low score ?? you need to improve your website, is just not professional at all 3:54 PM Ilario For the same reasons that I provided before. The rate is a personal feedback. It is the customer the only one that could decide to make the booking with a supplier or not. 3:55 PM fa fas but me using you as a third party website, I expect you to do some research of the company that you advertise. ain't that right? I used you in the past, no problem. now there is this dodgy provider. with such a good price and I don't know if I should go ahead or not and you cannot comfort me with this. basically you are telling me you don't care. with other words 3:57 PM Ilario I am sorry but I do not have any personal experience with this supplier. The decision is only yours. I am sorry but I cannot assist you further with the customer rating. Is there something else I can help you with? 4:00 PM fa fas what can you assist me with? you couldn't give me one answer so far and you have the guts to ask me if you can assist me with something ELSE? :)) you are a joker :)) what are you good at? I see you don't know your job at all you are telling me you don't have any personal expierience :)) you don't need that. you need product training how can you sell if you don't have answers ??? 4:03 PM Ilario Dear Sir I apologies but I will not able to assist you any further with this matter. Our agents do not have this information to hand. Therefore we cannot assist with supplier's scores via chat. Apologies but I will be ending this chat now. Thank you for your time. 4:05 PM Ilario Disconnected 4:05 PM Chat Ended”

Helpful Report

Posted 6 years ago

“I've spoken with a customer service agent who started every single sentence with "But" as he kept reading policies I had no idea about. CC hanged up the phone on me as soon as I requested to speak to a manager. The trust couldn't be restored. I was advised by my bank to wait until you fully take the money before lodging a dispute. Every single rental company will only charge you once the deposit if fully taken from your account, not the other way round to avoid any charges unless the customer goes ahead with the rental. It impossible to get hold of a customer service when you call them to cancel on time and now they say you never contacted us so we cant refund you. really? so you think it's acceptable to take people money without them having any product or service in return?”

Helpful Report

Posted 6 years ago

“I recently had the misfortune to be duped into booking 2 holiday rental cars with Holiday Auto's at Malaga Airport. The Flash sale 40% discount draws you in, once you've booked they keep sending you emails to book the damage insurance, when you arrive at your destination the car rental firm - Centauro Malaga in this case will only honour the damage insurance if you give them a further 1200 euro's deposit which makes an absolute mockery of the insurance premium you have paid for. They charge 22 euros per day for their damage insurance which means you dont have to pay the 1200 euro's deposit -to say it is a con is an understatement. They are not content with making on the insurance. If you arrive on a late flight you are charged for the privilige of waiting for their 8 seater minibus to take you to the depot a further 40 euro's. You then have to wait to be served because there is only two staff on. I have hired many cars abroad, I have never been so ripped off by a company, I could have booked a top of the range car with Hertz Avis or any of the more well known companies and paid less than I paid for a shambolic service. This company are greedy, they do not deserve the business and I for one will never use them again. They get one star for the car which was clean, given I'd booked a Vauxhall Astra / a vehicle for 5 the mini they supplied would not have sufficed. I am unimpressed.”

Helpful Report

Posted 6 years ago

“complete scam! the terms and conditions are irrational and designed to not to be seen. I just realized all of the dumb points after the payment. Cancellation policy? just forget it. No refund, no cancellation confirmation whatsoever. I believe that they get all of their money by using this method. go to the hell!!”

Helpful Report

Posted 6 years ago

“Unprofessional, dishonest, scammers. Their good partners will try to sell you expensive insurance. Refusing you might not get the car. Criminals”

Helpful Report

Posted 6 years ago

“I was charged over £300 for 5 days car hire. Expensive and unhelpful call service. Never ever use again.”

Helpful Report

Posted 6 years ago

“No any help or support from them when I was overcharged by budget. I was charged for items that holidays autos voucher stated as included. They just said can't help as I have signed the agreement. If I Hadn't I would end up without a car! Usless”

Helpful Report

Posted 6 years ago

“Really just best to pay slightly more and go direct. These guys aren’t looking to help you out should something go wrong. They provided poor as well as incorrect and misleading information and customer service was really poor. Having notified them of a big in there system I have been ignored”

Helpful Report

Posted 6 years ago

“Great service, nice car reasonable price (not the cheapest but reasonable). Would use them time and time again if they did or any company did a loyalty discount, I rent many cars a year and always use different companies dependant on price, be good to just use 1.”

Helpful Report

Posted 7 years ago

“We booked an Abbycar through Holiday Autos at Kalamata Airport and selected their online excess insurance cover. At the airport Abbycar’s agent told us our insurance was worthless and we needed the get theirs which was really expensive. I phoned Holiday Autos for advice and I guess the lady, seeing how stressed said the Axa insurance was fine but she told me to go ahead with them and they would reimburse me and they would re claim from Abbycar later. (We were given a badly damaged Europcar in an aggressive exchange which ws neither checked in or out.) If it hadn’t been for Holiday Autos our holiday would have been spoiled because I wouldn’t have taken up a scam like that. I also understand that they can’t check out every one of the thousands of car hire offices they broker but the point is that they sorted my problem in the most sympathetic and professional way.”

Helpful Report

Posted 7 years ago

“Cost of car for holiday was quotes and paid for at £78. Upon arrival at Palma airport I was told I'd have to pay £50 in taxes and £110 in charges imposed by Gold Car and the £78 I'd already paid was for Holiday Autos not for Gold Car.. When dropping the car off I asked for the car to be looked over and signed off to ensure I would'nt be charged for damage I hadn't caused. I was told this wasn't nessacary as I'd paid £110 for full liability cover. I hadn't asked for this and when I questioned it was told it was a charge I NEEDED to pay in order to take the car. Holiday Autos should not be working with companies such as Gold Car who exist only to rip off customers.”

Helpful Report

Posted 7 years ago

“The company charged me 25 euro for late pick up (70 min after the scheduled pick up time) even though it was related to delay flight. Will never do business with this company ! I called the company and said that I have a flight number and they can easily verify this information. The response was stunning: "we are not interested in verifying this information as you did not enter the flight information at the time of booking" They provide 'better prices' but seek in additional charges.”

Helpful Report

Posted 7 years ago

“Company did not inform be that the "deposit" must be from a credit card that is only VISA or Mastercard. They would not accept a debit deposit instead, so I had to pay double for my rental. In addition to this, I was guaranteed the model of car I booked online, but I did not receive this model. I complained to the company and their complaint handling was poor and refused to accept any error on their part. When there are plenty of similar alternatives to this company for car rentals, I would highly recommend going with the alternatives, even if they cost a little more.”

Helpful Report

Posted 7 years ago

“rip off. all very well saying how much it costs when booked on line. substantially nore had to be paid on arrival at Majorca airport. very disorganised set up, we will never use them again...”

Helpful Report

Posted 7 years ago

“My group rented a car at London Heathrow Airport using Holiday Autos, but the rental car agency refused to rent us a car without a passport as a secondary form of ID (We live in the UK so usually do not travel with passport). All of Holiday Autos' customer communications (in 3 different places which we checked) indicated that a secondary form of ID MIGHT be a passport but really just had to be a government-issued ID card, which is what we were using (a biometric UK residence permit). We ended up having to rent a car at another place for a much higher price in order to get to our destination. Holiday Autos needs to revise their secondary form of ID guidance and reimburse us fully for the original car rental and the replacement one!”

Helpful Report

Posted 7 years ago

“In March 2018 I rented a car from Holiday Autos in Salt Lake City. Although I was a tourist and not a US citizen, I presented my US driving license which I happen to have. They not only refused to rent me the car, costing me $881 for the week's rental, but they also would not refund me the eu220 which I had already paid for the car. The customer support demanded a series of documents but were totally unresponsive and seemed to have absolutely no interest in helping. My impression was that they were doing everything possible so as not to provide support or to take responsibility They are brokers and do not take responsibility. I would stay away.”

Helpful Report

Posted 7 years ago

“D'ont bother, go with the well known companies.”

Helpful Report

Posted 7 years ago

“We rented a compact car from Budget Sheffield via HolidayAutos website to be picked up the next day at 9am. After we have left home to pick up the car, my sister (who was the contact person) received a phonecall from Budget Sheffield saying that the car we requested was not available. We argued that we already have the booking and paid for the car. But Budget Sheffield told us that any refund needs to be requested from Holiday Autos. We then asked for a confirmation email from Budget Sheffield that no car was available. But they told us that we should call Holiday Autos and Holiday Autos can call Budget Sheffield to get the confirmation. Called Holiday Autos who called Budget Sheffield and confirmed that there was no car available. But Holidays Autos did not help us with finding a replacement but told us to make our own arrangements with the local car hire suppliers. And that we should lodge a complaint later for the refund. We had to immediately find a replacement car within a short period of time. Most of the car rental companies had no automatic cars available. Luckily Enterprise Maidenhead was able to arrange for an auto car to be sent from another branch. After the trip, we filed a complaint through Holiday Autos. Holiday Autos came back to us saying that Budget Sheffield claims that we never turned up to pick the car and so there cannot be any refund. As we had no written evidence from Budget Sheffield, we could not refute their claim. Stay away from Budget Sheffield and HolidayAutos! Not to be trusted. We recommend Enterprise instead.”

Helpful Report

Posted 7 years ago

“I wish i could give less !! Terrible outfit who wash their hands of customers. Gave us a car no where near its booked point with a wing mirror hanging off. when trying to complain told we are a booking engine. they have no standards so do not trust them pay for a professional service.”

Helpful Report

Posted 7 years ago

“They charged us 200 euro for missing car papers which we are not sure we received. We booked our reservation in Vienna, Austria.”

Helpful Report

Posted 7 years ago

Holiday Autos is rated 1.1 based on 524 reviews