Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,670 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.4

Based on 9,670 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Tell us how Holiday Extras made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car park has been moved, but sat nav alterations not publicised; signage is inadequate; it is a long, uphill walk to the terminal; the barrier did not open to let me out, and the first person to answer the intercom did nothing other than to say that I had to pay a further fee( I was within my pre-paid booking.) Only when I called back, and spoke to another member of staff, and quoted my booking reference, was the barrier raised to let me out.”

Helpful Report

Posted 1 year ago

“Efficient and convenient.”

Helpful Report

Posted 1 year ago

“Smooth transaction. very easy to do and convenient location”

Helpful Report

Posted 1 year ago

“Everthing on previous trips has gone well but the last time not so i booked parking at Heatrow from 1am arrived at 1.30am only to find the desk closed and no one there.I rang a number that I eventually found on an an email to be told the desk will not open before 3am. I do think that the booking programe should be sophisticated enough to prevent people booking too earlier a time. When somene did eventually turn up at 2.55am he was obsessed with the fact my entrance ticket said 1.30am well I had been there for 1and a half hours so what did he expect other than that things were fine.”

Helpful Report

Posted 1 year ago

“Everything went smoothly. Always use this service as have never had any issues.”

Helpful Report

Posted 1 year ago

“Great service, dead easy to book, drop off and pick up were very fast! Definitely will use again!”

Helpful Report

Posted 1 year ago

“Took a while to find a space, and the hotel itself is very dated. The staff were very friendly and helpful, and we would probably use this hotel and parking again if needed.”

Helpful Report

Posted 1 year ago

“Great friendly service and very easy to drop off and collect. Bus drivers were absolutely delightful!”

Helpful Report

Posted 1 year ago

“Meet greet brilliant, very convenient easy to use and helpful friendly staff.”

Helpful Report

Posted 1 year ago

“Best parking option at East Midlands. Will definitely use this again.”

Helpful Report

Posted 1 year ago

“The room was well appointed and the bed comfortable. Because we didn’t have an early flight to catch, having flown in about 22.30, breakfast was a welcome addition.”

Helpful Report

Posted 1 year ago

“No problem with the parking but think it would be good for edinburgh prem air to notify customers that they have been upgraded to car park 2 before arrival, to save time arriving at car park 1 gates only to be told then. Then on return the ticket did not work to raise barrier. What has happened to registration recognising or was the upgrading records not updated? Car parking and pick ups all fine.”

Helpful Report

Posted 1 year ago

“Easy to get to.. only issue was that the car park was full and had to park in additional car parking that has been created. When we returned to collect it had bird poo unfortunately.”

Helpful Report

Posted 1 year ago

“Everything went well except First it was a bit confusing where to find my car and then there was a long wait on the barrier opening which is quite annoying at 3am easier to use long stay at least I know where my car is and no problem with barrier.”

Helpful Report

Posted 1 year ago

“Maple parking very efficient for T3.”

Helpful Report

Posted 1 year ago

“No problem parking or collecting keys on return. Bus was quick and easy. Car had a small scratch on door when we returned which was a bit annoying but down to poor drivers getting in/out their car I guess?”

Helpful Report

Posted 1 year ago

“Good value for money however was not able to contact customer service out of hours. Very limited customer service hours and was not able to extend parking stay. Would be charged standard daily charge.”

Helpful Report

Posted 1 year ago

“We usually have a great experience with parking at T5 but our plane was slightly late back and we ran to the bus stop and arrived at 23.50 to see a sign saying the last bus left at 11.45 pm. We then took a taxi at great expense to find a bus pulling on as we arrived. When I enquired I was told the last bus was at midnight. I said the sign said 11.45 - the man said that’s at terminal 2 so it’s midnight at Terminal 5. Why on earth doesn’t it say that on the sign at Terminal 5? We had tried to phone the phone number given 5 times whilst on the plane waiting for a gate and in the airport but it wasn’t answered except for saying don’t leave a message -what’s the point of the “on call” number? This is a shame as we have previously been very happy with the service”

Helpful Report

Posted 1 year ago

“Easy to book, straightforward booking and car parking. Recommend APH”

Helpful Report

Posted 1 year ago

“Very happy and easy. Just park then take the bus to the terminal. Drivers seemed to gave very little people skills which made the passenger's feel very uncomfortable. Also paid insurance incase we was delayed on return flight then when we was delayed I was charged an extra £15 to leave the car park! So what did the insurance cover for?? OK just needs polishing up.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.4 based on 9,670 reviews