Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,919 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,919 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Easy to book, and drop off and pick up were straight forward. Parking spaces are a bit tight and the transfer is a good 20 mins but so long as you know all good.”

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Posted 4 months ago

“Booking was very easy and with both email and using the HE App all information was clear and easy to understand. The coaches we had solely for our group of twelve friends to and from our resort were excellent. Everything went like clockwork. Will certainly use again.”

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Posted 4 months ago

“Easy booking and excellent service.”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Very easy to book. No problems leaving car in car park. Bus waiting for me at airport to return to car park”

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Posted 4 months ago

“Nice to have somewhere calm to relax while waiting. However, finding the lounge at Gatwick wasn’t easy.”

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Posted 4 months ago

“All went pretty smoothly. The only thing missing on collection was which bay to find our car in, which is usually provided. We found the car by pressing the unlock button and seeing where the lights flashed”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Bardzo Pozytywnie oceniam blisko lotniska obsługa pomocna kierowcy bardzo mili Polecam”

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Posted 4 months ago

“Perfect. Easy to park. AVR worked immediately. No problems on exit.”

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Posted 4 months ago

“I've used this service a few times now but this time was poor on a time keeping basis. The bus did not come for over 20 minutes which meant a lot more people in the queue. Staff are great for key tagging and information but the bus driver was rude when they did finally arrive. It was early hours so traffic could not be to blame.”

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Posted 4 months ago

“Everything was easy from booking to picking up the car at the end of our holiday .”

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Posted 4 months ago

“Brilliant I will keep booking with you again”

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Posted 4 months ago

“Good discount, very close to airport bus and drivers very helpful”

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Posted 4 months ago

“Everything went smoothly, handed the car over quickly and when we returned, our car was there, ready and waiting”

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Posted 4 months ago

“Fabulous price and service used before and shall definitely use again”

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Posted 4 months ago

“Got to car park at 3.00 am was told someone would come to assist us so we stood outside with a 4 year old child.The staff stood talking together the weather was very cold after 15 minutes I had to approach them to see what was happening.On our return I paid for delayed return when I approached one of the staff he promptly told me you have 7 minutes to leave the car park not very impressed to say the least rude and basically ignorant!!!!”

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Posted 4 months ago

“It was ok Struggled on the hardcore moving cases from car parked on it . Hard to find due to road works and navigations on diversion which wasn’t the car parks fault . I wouldn’t use this car park again sorry to say .”

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Posted 4 months ago

“Have used holiday extras for meet and greet parking a number of times, and will continue to. Drive in park up, hand keys in. What’s not to like, return go to reception pick keys up, you get a map of were car is, nice friendly staff. Keep it up.”

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Posted 4 months ago

“The Holiday Extras price was slightly lower than through other options.”

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Posted 4 months ago

Holiday Extras is rated 4.3 based on 8,919 reviews