Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,096 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,096 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vehicle for outward journey wasn’t great-there was so little leg room it was painful. The return car was excellent. Both drivers on time, very pleasant and drove well.”

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Posted 1 year ago

“Reasonably priced. Plenty of spaces to choose from. My car was safe”

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Posted 1 year ago

“Easy process both going out and coming back”

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Posted 1 year ago

“Number plate recognition system worked on entry and exit. Quick and regular bus service to and from terminal. Friendly driver. On return, getting bus at the terminal, a few people were confused by the NCP bus used for PremiAir parking! No PremiAir signage on bus!”

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Posted 1 year ago

“Great location. Great view of the runway. Bus service right outside to terminal which is quicker than the hoppa.”

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Posted 1 year ago

“Just waited a little too long in the cold and wind for the bus back to Airparks apart from that all ok thanks”

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Posted 1 year ago

“Meet and greet really good value BUT the resort transfers are now a big rip off.”

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Posted 1 year ago

“Customer service on phone was excellent. I couldn’t finish booking online as flight not listed so I had to call. They were really helpful. Orange short stay so convenient especially with young children tired at end of long flight.”

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Posted 1 year ago

“Clean, comfortable room with excellent dinner service. Higher London prices but not excessive.”

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Posted 1 year ago

“I agree with previous review not the 'Meet' I expected as you park car and drop keys in the office. Also when collected again not met you go to office get keys then walk to your car. It wasn't far to walk but thought car would b close and keys handed to us ready?”

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Posted 1 year ago

“Pretty good stuff overall - staff were helpful and everything was as it should be. Not sure I would fully call the service at EMA a Meet & Greet - more of a ‘Park and Dump the Keys at the Office.’”

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Posted 1 year ago

“Good value for money”

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Posted 1 year ago

“All went well shame we weren’t on tarmac the car park was very muddy not what you want to be walking through or pulling suitcases through really needed your wellingtons on So on return we waited on the tarmac and hubby went and got the car because didn’t want mud all in my car Bus took a while to collect us around 30 minute wait But apart from that all was ok”

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Posted 1 year ago

“Good again but an all inclusive baggage should include luggage”

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Posted 1 year ago

“Thought we booked car parking AT the Britannia Hotel, Newcastle as well as overnight stay. So when I went to type in our car reg on hotel iPad to say how long we were staying I wasn't sure if it was 16 days as away for 14 days... if you follow me.... I asked the receptionist and he said he'd check my booking and told me it was hotel stay only and car parking was in AIRPORT LONGSTAY and not hotel (like we had done before 🙄) so we had to pay an extra £5 for parking overnight. Then move car in the morning as that suited us with the bag situation) Plus the receptionist also said "I wasn't the only one who hadn't realised this and that's probably why the car park was so full" plus we had seen cars had "parking tickets" on them. PLEASE BE AWARE AND DOUBLE CHECK AS YOU BOOK AND WHEN YOU GET TO THE BRITANNIA. It was very busy at the hotel with functions and the function people complaining about parking but only as they couldn't get near door!!!”

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Posted 1 year ago

“The hotel was clean comfortable and in walking distance of the terminal. Whilst it took a while for my satnav to find Careparks once there the staff where very polite professional and happy to help. On my return my car was as I left it and no problems, would recommend this car park company to anyone flying out of Manchester”

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Posted 1 year ago

“Parking was great Couldn't understand bus driver poor English”

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Posted 1 year ago

“Nice starting point for holiday”

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Posted 1 year ago

“Happy with the service, only thing I'd ask is clearer directions/signs as someone who has never flown from Heathrow, this would've been appreciated.”

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Posted 1 year ago

“Unclear that there were several companies in the area, and hadn’t understood that we should look for Offsite signs which were at very far end of car park. Good service on return to car. Previous use of service enabled car pick up outside Departures and collection of car outside Arrivals on return.”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,096 reviews