Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,657 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 9,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carpark surface is large stones making it very awkward to walk with suitcase. The shuttle bus does not cover the whole carpark meaning you need to walk. Leave plenty of time to find a space because the carpark seemed pretty rammed full. Finally my room wasn’t booked properly when I arrived which thankfully I managed to sort with Premier Inn directly. Unfortunately an overall not great experience.”

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Posted 2 years ago

“The least pleasant lounge I have ever been in.”

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Posted 2 years ago

“Due to a funeral, I had to delay my trip by two days. I was toldI had to cancel and rebook which cost me an extra £60 on top of the original £80. To me that is extremely harsh for reducing the parking period from eight to six days, so I will not be using holiday extras again.”

Helpful Report

Posted 2 years ago

“Waited 15 minutes to get in lounge. Hardly any food compared to lounge at gate 16. Tables not cleared often. Told to sit at small table even though 3 of us. Not worth the money”

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Posted 2 years ago

“Because you where snatching my money back into your bank for a cancelled booking go into my booking history you will know but will you it would be nice if could give me some explanation Maybe I will understand Another thing customer service cannot communicate for complaint Which is to late and frustrating Regards Steven Abbotts”

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Posted 2 years ago

“Disappointing service, unable to match the capacity of the busy summer period.”

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Posted 2 years ago

“Booked transfer to hotel, the minibus had no seat belts the driver had two near misses as he didn't stop when entering a roundabout, and I don't think he knew the speed limits, and the minibus didn't seam road worthy, would never use your company again”

Helpful Report

Posted 2 years ago

“When we arrived at the airport the company had left and put up a notice advising that as our flight was delayed we had to make our own way to our accommodation at our own expense and to claim any expenses from the airline. The emergency number we were given just rang out and the line went dead, so couldn't speak to any staff member. We had to get a taxi at a cost of 100 euro. On our return, we didn't receive any notification of pick-up time, I had to chase the company myself. Complaint is in the process of being made.”

Helpful Report

Posted 2 years ago

“Even allowing for a delayed arrival on our flight from Rhodes 1st July the fact that we had to stand out waiting whilst one small bus travelled backwards and forwards the short distance from terminal to parking was terrible. We were left queuing with around 100 people in a cold wind thankfully it didn’t rain. Your competitors buses were available on site and during the same period Sentinal bus went back and forth four times and we could have got in the first bus that left. How come only one bus and a slow driver with no thought to apologise for the delay when you know how many customers require collection. Awful service, We won’t book again. We would rather pay a bit more for good service.”

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Posted 2 years ago

“Phone was not answered when we returned to Luton. Ended up waiting 25 minutes for car to turn up. Not great at 1:30am”

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Posted 2 years ago

“Had very little stock! ie no draft beer, just 1 bottle of Moretti, only cheap Spanish wine, ( never heard of it ) Also lack of service, the staff on duty were more interested in talking to each other in the kitchen than serving anybody, I do not recommend Aspire lounge, & will not ever use them again @ Birmingham airport.”

Helpful Report

Posted 2 years ago

“Manure splattered all over the car on return. See attached photographs Obviously parked in or near a farmers field. Other cars were also covered including a soft top!!”

Holiday Extras 1 star review on 29th June 2023

Helpful Report

Posted 2 years ago

“I paid for short time parking at Stansted. On my arrival at the car park the ANPR didn't recognise my number plate. I had to take a ticket for the barrier to lift so I can park my car and catch my flight. Using the ticket would cost me £80 day While on holiday I tried contacting customer service for several days until I raised a complaint. I get a bog standard reply 2 days later which didn't help. When I arrived back at Stansted I had the same issue leaving the car park as I was not willing to pay a £500 parking fee. I pressed the help button at the barrier and gave them my booking confirmation and name with they found but my number was registered as KX*****. She said it was a error on my behalf but who in hell would place a star instead of a character/Number? She eventually let me through as I was prepared to stay where I was all night Terrible”

Helpful Report

Posted 2 years ago

“Despite it is advertised that transfer buses run every 15 minutes that was not the case. Waited an hour for bus back to car park. Herded onto bus which was packed like sardines. At our bustop the driver closed the doors and pulled away before we could disembark. Will not use this service again.”

Helpful Report

Posted 2 years ago

“10/6 Aspire lounge South hardly any food. Tables not cleared. Food on the floor. As soon as any food did come out it was gone. No scones or cakes. No milk in coffee machine. Totally waste of money. Everyone in room complaining”

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Posted 2 years ago

“Arriving late due to delay by airline only to find out car was still in lockup . Staff member who booked us in had put down the wrong date for arrival home . Not the only ones affected ,other families too . Took approx half an hour for each car to be brought to owners .”

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Posted 2 years ago

“Arrived back to my car to find the ash tray lid open. It is not ever used, so is normally shut. It is now is wide open and does not stay shut. I have reported the damage and have been told by Purple Parking (Q-Park Limited) - 'We do not verify the condition of the interior of your car when you arrive and therefore we cannot accept liability for this claim. Sorry we can’t resolve this for you on this occasion" Not happy at all”

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Posted 2 years ago

“No VAT receipt”

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Posted 2 years ago

“waiting 45 minutes to get a drink and there was no food only hotdogs and pasta everybody was complaining but nothing was getting done paid £35 each and we got 2 drinks a hotdog each and cake”

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Posted 2 years ago

“Departure arrangements went well and was as advertised, however the arrival home arrangements were not good. we experienced long delays waiting for a bus to return us to the long term car park. In fact we were in the bus que for over an hour before we were finally crammed on to a bus and another 40 minutes before we were back at our car - no explanation for the delays were given, it was chaos.”

Helpful Report

Posted 2 years ago

Holiday Extras is rated 4.4 based on 9,657 reviews