Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,690 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 9,690 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive, uninformative”

Helpful Report

Posted 2 years ago

“Bring back the Hams Hall site! Mackadown Lane is difficult to get to and getting away on the M42 is a catastrophe. Don't park here if you're coming from the north-east to south-east”

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Posted 2 years ago

“Car stank of cigars. Had been used for more than parking. Seats, mirrors and air con all changed. Sat nav showed it had been a fair distance away”

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Posted 2 years ago

“Got dropped by coach station,long way to drag cases. Long queue for bus coming home. Not a good service”

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Posted 2 years ago

“Booked a transfer from Athens airport . Plane delayed tried to contact but could not get through . No one there to pick me up . It was late at night . Had to get a taxi . Not impressed. Would appreciate a refund.”

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Posted 2 years ago

“Brand new car damaged. Have submitted to your claims/ complaints department incl photos.Await response”

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Posted 2 years ago

“If you were able to choose your exact flight number for the return it would be more accurate as I made a mistake and put 1100 instead of 2300 ad my collection time and had to pay an extra 25.00 - so am annoying end to the holiday.”

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Posted 2 years ago

“It was wank”

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Posted 2 years ago

“What a con, they advertised a £10 cash back, but don't honour it. Buses to collect car took 40 mins+ Not worth the money.”

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Posted 2 years ago

“VERY VERY UNHAPPY. my car was returned with a damaged front wheel, and because I didn't spot it before I left the multi story car park. Then repairing the damage would by my responsibility not theirs. After many emails, their reply was basic was it was just my bad luck I didn’t spot the damage. They repeatedly that it was my responsibility to inspect my car , but I found it was impossible to carry out the detailed inch by inch inspection of my car that was required when my car was returned. When my car was returned very dirty after 3 weeks away and then it was parked in not very well lit multi storey car park. Making the dammage impossible to spot in very poor conditions. They claim on their website that " they look after you car like their own " But they only scan and photograph your car on the way in, NOT on the way out. That is obviously there to protection their interests and not yours. After the event they make it very clear that spotting any damage however small is YOUR RESPONSIBILITY, NOT THEIRS. SO , BE VERY VERY CAREFUL WHEN USING MEET AND GREET. I Will never use this service again. YOU HAVE BEEN WARNED.”

Helpful Report

Posted 2 years ago

“1 hour wait for a bus from terminal back to car park. Supposed to be every 5-10 mins.”

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Posted 2 years ago

“Our flight was delayed and we didn't hear anything from Holiday Extras about our transfer despite trying to contact them via WhatsApp to let them know our flight was delayed. Arrived to find we had been left to our own devices and ended up just getting a taxi”

Helpful Report

Posted 2 years ago

“I made a genuine mistake by parking in the multi-storey car park rather than the long stay which I had paid for in advance. No help from Holiday Extras in solving the problem so my parking for 7 days cost me over £150 with holiday extras and £235 with Bristol Airport - a far from ideal end to the holiday”

Helpful Report

Posted 2 years ago

“we were casually told as we boarded the bus for the airport that on our return we would have several hours to wait for a return coach due to a fun run. We were not informed of this prior to our journey. On return our compliant was dismissed and we were told they had sent an email which we did not receive. Not impressed at all”

Helpful Report

Posted 2 years ago

“This service is not suited to people living outside the UK.”

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Posted 2 years ago

“Not with this specific UK lounge booking but on return on 1 June 2023 we were turned away from a Malaga VIP Lounge having pre paid over two months earlier and the contact/complaints procedure is tiresome designed to wear you down. Do not use Holiday Extras. Stay away and be warned”

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Posted 2 years ago

“Twice had difficulty exiting car park after our holiday . Ask us to pay again .🥲”

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Posted 2 years ago

“I don’t think it’s worth the money it’s hard to find when you get there. I’ll give you a piece of paper to go find your car which is a nice half an hour walk and very complicated in my eyes.. I’m a bespoke because I always use the valet service, but unfortunately during the summer season, no no tears shown of all the time I’ve used it through the winter months”

Helpful Report

Posted 2 years ago

“Just going to forget about the nightmare that was. We will not be singing your praise that is for sure and haven't been since our return home. A minus score would have been given if possible. You will have read your customer reviews over the last five years. You don't need me to preach. Bye.”

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Posted 2 years ago

“Booked me on the wrong date. Directions could be clearer to short run.”

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Posted 2 years ago

Holiday Extras is rated 4.4 based on 9,690 reviews