Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,667 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 9,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful room. Extremely basic, horrible bedding and zero sleep before a very early flight! The woman on reception needs customer service training! Or just how to be pleasant to people.”

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Posted 2 years ago

“Plane could not land because of fog,would not entertain me when asking for a refund.”

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Posted 2 years ago

“We had to come home early due to a family illness we amended through chatbot and they responded to day this had been amended. Its wasn't amended and we had to wait an hour for the car to be located and delivered to the Meet and Greet Area Will never use again.”

Helpful Report

Posted 2 years ago

“Had to wait an age (30 mins plus) for the bus to arrive, and when it did they wouldn't allow us on because it was full so had to wait for another. Car park is terrible for suitcases, ruined my fiancé's case as it's full of large stones that you can't pull a case over. Also full of massive pot holes meaning you've to drive exceptionally slowly through the car park or risk damage to your car”

Helpful Report

Posted 2 years ago

“Rated 1 out of 5 stars BEWARE THIS COMPANY WILL SELL YOU A… BEWARE THIS COMPANY WILL SELL YOU A TRANSFER, PROMISE YOU PICK UP AND DROP OFF IS AT HOTEL, YOU BUY THE TRANSFERS THEN THEY TELL YOU COACH DOES NOT ACTUALLY COLLECT OR DROP OFF AT HOTEL, YOU WILL HAVE TO NAVIGATE UP AND DOWN STEEP HILL WITH LUGGAGE, THAT IS DEFINITELY FALSE ADVERTISING AND VERY CLOSE TO FRAUD, WHEN YOU COMPLAIN YOU WILL BE TOLD THE ACTUAL TRANSFER COMPANY DOES NOT COLLECT OR DROP OFF AT HOTEL AND HOLIDAY EXTRAS DID NOT KNOW THAT EVEN THOUGH HOLIDAY EXTRAS SOLD YOU THE BOOKING AND THOMAS TELLS YOU ON HIS MAIL ON LIVE CHAT, THE COACH COLLECTS YOU FROM THE HOTEL, NEVER FURTHER AWAY, BUT THEN IT IS TO LATE YOU HAVE BOOKED THE TRANSFER AND NO TIME TO BOOK WITH SOMEONE ELSE, ALSO HOLIDAY TAXIS SELL THE SAME TRANSFER BUT SAY NOTHING ABOUT HOTEL DROP OFFS OR COLLECT, WHEN YOU FINALLY ARRIVE AT DROP OFF, THE COACH DRIVER ASKS DO YOU KNOW WHERE HOTEL IS, OBVIOUSLY NOT, SO HE TELLS YOU IN BROKEN ENGLISH, CROSS THE MAIN ROAD, GO DOWN THE HILL AND THE HOTEL IS 2 OR 3 STREETS DOWN ON THE LEFT, HENCE WE WENT RIGHT TO THE BOTTOM OF THE HILL AND COULD NOT SEE HOTEL ANYWHERE, WE ARE IN OUR 70'S AND HAD TO DRAG THE LUGGAGE BACK UP THE HILL WHERE SOMEONE SHOWED US THE HOTEL!!!! IF I CANNOT POST THOMAS'S MAIL ON HERE HE SENT ME,JUST ASK AND I WILL FORWARD TO YOU!!!”

Holiday Extras 1 star review on 27th May 2023

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Posted 2 years ago

“Taxi did not turn up at the airport to take us to the hotel. Had to use a local taxi instead.”

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Posted 2 years ago

“What a waste of money it was booking this "lounge". It's more a corridor than a lounge. There are no toilet facilities - you have to go out to the terminal area for the toilet. The "hot" food was flavourless and only warm. The electric sockets and USB sockets next to us didn't work. We would have been better off saving money and paying for a nice meal in the terminal itself. All in all, this was a huge disappointment and waste of money!”

Helpful Report

Posted 2 years ago

“Edit - Don’t be misled by the fact Holiday Extras look like they respond to your complaint. In fact they just reiterate their original response. The voucher can be used for “a smaller range of products”. This in fact means ONE product - the one you originally booked. As I say misleading and in my opinion fraudulent. Avoid. You think you have the option to cancel booking and receive a voucher. It is not made clear that said voucher can ONLY be used at the EXACT hotel you previously booked. So voucher is USELESS unless you are making the exact same trip!! Misleading and fraudulent in my opinion. Will not use again.”

Holiday Extras 1 star review on 24th May 2023

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Posted 2 years ago

“I booked to stay at the Stansted Airport Lodge in Takely, however the site was misleading. I thought I was staying 5mins from the airport. I didn't realise I was expected to move my car at stupid o'clock (my flight was at 6am) to another hotel nearer the airport. This cost me an extra £50, there was nowhere to eat or buy a drink at Stansted Airport Lodge. I would never use Holiday Extras or recommend to anyone.”

Helpful Report

Posted 2 years ago

“I would urge any lady on their own not to use the Meet & Greet service. Below is the complaint which was an acknowledgement was received that I would receive a response 0-3 days. To date still waiting. Have sent another email and yet still waiting. I refer you to the reference above. I carried out your instructions on 9th May 2023 but when dialling the number given it referred me to go onto the internet. Firstly, I do not know how you expect any customer to call 20 minutes in advance of arrival as it is illegal to use the phone when driving. I could not contact anyone from the Meet & Greet Service, and I did not have access to any internet service. I was hoping that at 09.00 a.m. when I didn’t show up your office would have called me by this time, as I was at Luton to enquire if I was OK or had cancelled. I did not receive any calls from your Luton office. In the end I had to arrange alternative parking to meet my flight. I was on my own and wanted some security regarding parking and especially returning in the early evening but however, this was not the service I received. To this avail, I would like you to refund my money as a gesture of good as the service I received was extremely unprofessional for such a corporate company and I did not use the parking facilities that was sold to me. I look forward to a favourable reply.”

Helpful Report

Posted 2 years ago

“I was charged an extra £15 to get out out of the car park. And only when I shouted at the man inside the machine did they raise the barrier. Why?”

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Posted 2 years ago

“I felt very let down by Holiday Extras and extremely disappointed with the reservation at the Europa Hotel. It’s a VERY TIRED hotel and desperately in need of refurbishment. The corridors leading to the room smelt musty, there was a big chip in the bathtub. We were mislead with “The Carvery”, it was like school dinners, served by indifferent staff.I resent paying £25 for inedible food. Both my husband & I ended up with crackers and cheese for dinner.”

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Posted 2 years ago

“Bournemouth car park was a shambles - it’s being updated but during this time only one exit …. That exit wasn’t working giving queues to get out …. Then they just opened the second lane after we’d all been queuing ages but we were stuck at front of first queue and couldn’t move - ridiculous - staff rude”

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Posted 2 years ago

“Please , let someone of authority read this text for the benefit of your company. I am a regular traveller and have used your services on many occasions. A couple of months ago I had a problem of a no show for my return trip to the airport at Marrakesh. After my report to you your company refunded the money ( the least you could do under the circumstances) and also a discount on future booking . I took this discount for this trip . Arrived at Hurghada Airport on time to begin the hunt for our transfer. A rep. from another company ( Master travel) could see my distress and assisted me in seeking your person ( Egypt Travelist) . After a thorough search we both decided he was not there . I thanked him for his assistance and jumped onto the TUI coach as it was leaving. Worried about the return trip the hotel kindly contacted the company to confirm collection. Yes , he did arrive, but , 1hr 25min early meaning an unnecessary long wait at the airport. So ..... what now . Another discount followed by stress of another no show???? . I am aware that you rely on other companies, BUT , it is up to YOU to make sure these companies are reliable. With two stressful trips as a direct cause of your company and your associates I feel that it is time for us to part company. It is a shame because you have the potential to offer a terrific service. Yours , ref. FHNMML”

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Posted 2 years ago

“On arriving at the Sentinel office they had no details of our booking so it was a good thing that l had printed details of our car and payment l had made through your company. I have booked through you on previous occasions and had no problems. Very disappointed on this occasion. It was Leeds Bradford Airport Sentinel park.”

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Posted 2 years ago

“Car reg not recognised on entry and on leaving , almost got charged again after paying upfront and was only for another person telling me to see the customer services team In LBA airport saved me another cost absolutely disgraceful after putting all the details online when booking”

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Posted 2 years ago

“Our transport to transfer us from the airport to our holiday accomodation did not arrive. No explanation has been offered and Holiday Extras seem to have forgotten all about the conversations we have had and have still not offered to return my money or offer any compensation. Thank you”

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Posted 2 years ago

“Further away than long stay car park and charged as if it was on site. There was no way I would have booked this if it had been made clear. Had to wait 20 min for bus in car park and bus driver played Slipknot. Same coming back another 25 min wait at the terminal. Would never use again.”

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Posted 2 years ago

“Great transfer to my hotel from airport in Gran Canaria, but return journey was a shambles. After being informed I would be contacted by text with pick up details from the local (Gran Canarian) bus transfer company, that text never came leading to a stressful last day of my holiday with my hotel receptionist trying to track down and phone the supplier who provided the pick up information. Holiday Extras should either take over the texting step entirely, or give customers the email and phone number of the company for customers to follow up in a more timely fashion. Also, after complaining last time that the emergency number does not work in Gran Canaria (the line cannot be connected message), it still doesn't work even if phoned from a land line in the hotel reception. Does Holiday Extras actually follow up on these comments /reviews and fix them?! I don't think so....”

Helpful Report

Posted 2 years ago

“Normally we find that booking car park 2/3 is a value for money and convenient choice. However this time, we were not notified in advance that car park 3 was closed for maintenance - this resulted in car park 2 being very full and it took USA long time to find a space. We were delayed getting into the airport and only made our flight with 5 minutes to spare even though we had allowed plenty of time.”

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Posted 2 years ago

Holiday Extras is rated 4.4 based on 9,667 reviews