Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,654 Reviews

85 %

of reviewers recommend Holiday Extras

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Metrics

4.4

Based on 9,654 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed to arrive back to my car, at 3am in the morning to find my passenger seat reclined all the way back, cheese and onion ringos wrapper shoved down the side of the seat, and crumbs all over the interior, but I must add the bus driver was very friendly and helpful, I’m not one to even write a review”

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Posted 2 years ago

“Very disappointed, parking was in another county, lift broken, next again. £500.00 wasted.”

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Posted 2 years ago

“Car park was well located but the parking wasn’t a flat surface, very stony with puddles, and you’re unable to roll your suitcases to the bus, they all required picking up which was incredibly unhelpful with children. The bus driver was also very much ‘that’s not my job’ to help a family of 3 young children to get bags onto the bus and just stood by the door in the way, whilst we struggled - I’m not saying he had to help, but moving at least would have been of more use.”

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Posted 2 years ago

“The service at T1 Meet and Greet was truly appalling. Their system had us returning on the wrong date and despite me showing them a copy of my booking with the correct return date, treated me as if the error was my fault.”

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Posted 2 years ago

“I used the meet and greet, terminal 2 Manchester Airport, on my return my car had been damaged, radio channel changed, phone charging system had been used and left on. I'm not sure I could trust anybody in my car again.”

Helpful Report

Posted 2 years ago

“My friends and I were asked to leave by the staff at the end of the time allocated. However, our flight was delayed, we had cover for this eventuality and without checking our receipt, were told we had no cover and rudely treated by the staff. I felt uncomfortable and did not want to cause a scene at the time and decided to take this up with a complaint to management. Two weeks later and still NO REPLY top the complaint.”

Helpful Report

Posted 2 years ago

“Poor parking space. There was only 1 space but it wasnt at all a ‘wider’ space. In fact that was 2 or 3 spaces but car was over line. Bus stop was close and had to use other bus stop, and unable to walk across with suitcases…you have to climb under the barriers to get across. The bus was so full, and the driver was no help at all. You have to ask the driver where to meet when you come back and he said you have to wait at bus stop 8. We had to wait at least 20 mins (4am in the morning) for a bus. Wouldn’t recommend at all in all fairness. Use various park and ride in the past and this been the worse i have used.”

Helpful Report

Posted 2 years ago

“The driver that was supposed to pick us up at jfk airport did not wait for us ,because we had an 1.5 hr delay ,I had to pay over 200 dollars for a yellow cab taxi and you(holiday extras ) said it’s tough ,we don’t cover delayed flights ,. The driver did turn up at jfk to take us back to airport (.return transfer) 15 mins late ,I will never book a transfer thru holiday extras ever again ,disgusting service”

Helpful Report

Posted 2 years ago

“My car was damaged while parked with a recommended operator, despite evidence showing it happened on their watch. Both HolidayExtras and the operator refuse to take responsibility. Attempts to resolve this have been met with inefficiency. The costly damage to my Range Rover necessitates action; legal recourse is being considered. I urge HolidayExtras to address this matter urgently and reevaluate their customer service practices.”

Helpful Report

Posted 2 years ago

“No automatic car available because we were2 hours Kate due to air traffic control. Eventually found a wreck of a manual Fiat Tipo which was filthy no water in washers and short of oil. Had to scrape the grime off the inside of the windscreen in order to drive it. I re-ordered an automatic because of an injury to my left leg, which is now worse from driving the "Rent-A-Wreck Tipo. Not happy at all!!!”

Helpful Report

Posted 2 years ago

“Booked meet and greet gor 150£.the n8ght before departure app went frozen and could not retrieve my booking.finally when it reappeared I had a message"booking cancelled" and got a voucher issued.tried to contact customer service but it was 3am and no reply.tyoed to rebook and was all full so I had to book long stay car park with bus shuttle instead as the only available (just 3hrs before my departure)and had to pay 40£extra on top of the voucher.arrived at car park I had to wait and quarrel as they did not recognizey car and would not let me in because they would argue I was booked at "meet and great "..which obviously I wasn't anymore,and not for my fault!horrible experience and loss of money”

Helpful Report

Posted 2 years ago

“Bad instructions for return of vehicle. I called to tell them I had arrived and the message on the call said if I had give my flight details I didn’t need to call. The app said the same. When I got to the car park my car wasn’t there. When my car arrived it was covered in thick tree sap. Not happy. So if you do use them make sure you call and don’t listen to the instructions.”

Helpful Report

Posted 2 years ago

“On arrival followed signs for parking. It was full, no signs directing to say further parking. Found by accident. Only knew to continue looking because the shuttle bus stooped to advise us. On return, waited 30 mins before a bus came. Couple in front of us said they had waited 40 min. Consequently a lot of people waiting. Bus full. First stop was just a minute away in airport. Had to wait for the family to unload many cases. Then went to the other 2 terminals. Landed 3 15pm. Arrived at stop @ 3.40. It was 4.40 before in car.”

Helpful Report

Posted 2 years ago

“I selected a meet and greet north terminal car park, when I dropped off the car I was informed that the car would be at south terminal on my arrival back. I informed the person at the desk that I’m not returning back to the south terminal, he advised that there was nothing he could do and I would need to call someone. Due to the late drop off and early departure I was not able to call anyone, i used live chat to make sure that my return flight info was correct and also make sure that the car would be ready at north terminal on my arrival. On returning back to north terminal I made my way to the collection point with my wife and 2 young children to be told that the car is still at south terminal and no one was told to bring the car to the north terminal. I think that the service I have received has been awful and the last thing I needed after a long flight was having to wait even longer for our car to be brought to us.”

Helpful Report

Posted 2 years ago

“Paid for late return, still had to pay excess as car park operator doesn't see that information. Not impressed”

Helpful Report

Posted 2 years ago

“We did call ahead for our car but due to high volumes it took 40 mins for our car to arrive. For a period of time the team could not locate our car. Really disappointing, will not use them again.”

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Posted 2 years ago

“the upperdeck lounge has gone totally downhill, have been several times before before,but this time a no no,hardly any good choices of food and limited to 4 drinks? was a lot of people complaining about it this time,and said wonr book again,,feel the same,,,,,how different from the aspire lounge in edinburgh,,,that like luxury compared to this”

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Posted 2 years ago

“Took forever to find a space on arrival, then waited over 40 mins for a bus as they were going past full. Very stressful start to the holiday”

Helpful Report

Posted 2 years ago

“We booked a hotel with airport parking deal at Manchester Airport for our holiday this summer due to having an early flight the next morning. When we arrived at the off-site parking, known as 'care parks' we realised that 'care' was a complete misnomer. It was a complete dump of a muddy, potholed carpark, with such an appalling entrance road that I thought I had damaged the suspension on my car on the way in. After handing the keys over to their staff, they park the cars 15cm apart, which leaves me concerned about scratches and dents. The transfer bus then took us to the Holiday Inn. Whilst this was a good hotel, we had booked a family room (2 adults plus 2 kids) yet when we got there we only had a double bed made up plus a corner sofa with cushions. We had to request that someone come up and convert the sofa into a bed plus bring bedding. Not great. The walk from the Holiday Inn to the airport early in the morning with express checkout was good, so very happy with that bit. On return from the holiday the wait for the bus was rather long at 40 minutes when it should have been 20-25 minutes, but all went smoothly with the pickup when we were back at 'Careparks.' Next time though I'm definitely going to just pay out for the usual Jet Parks car park. This package looked like a hotel and parking 'deal' but it really wasn't.”

Helpful Report

Posted 2 years ago

“We paid just under £100 for short stay parking at the Blue carpark at Stansted airport. I was very disappointed to find that this was at least a 15 minute walk from where we parked, at the far end of the carpark, to the departure area. It was particularly problematic as I have a knee issue and walking that sort of distance is quite difficult for me. I was expecting not to have to walk far before we got to the airport and had I know the distance, I'd have parked further away with the possibility of a shuttle bus which would drop us outside the airport door. The number plate recognition worked well and it was easy to find the blue car park.”

Helpful Report

Posted 2 years ago

Holiday Extras is rated 4.4 based on 9,654 reviews