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Holiday Extras Reviews

4.3 Rating 8,085 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,085 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Anonymous
Unverified Reviewer
“nice hotel , helpful polite staff , good parking only fault was i didn’t realise i needed taxi there and back from terminal which adds another 40”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“All went well, except for the walk from the car to the terminal, it was absolutely throwing it down, we got soaked.”
Helpful Report
Posted 1 year ago
Bill Middleton
Verified Reviewer
“Easy to book Easy to park A bit chaotic in the reception area Bus to and from terminal ok Unfortunately, there must have been a building site near where they parked my car. At first, we thought there must have been a sandy rainfall but after getting home and looking at car next day, saw that the sand was concrete dust which was quite thick. I usually wash my own car, but this time, I took it to a hand car wash where they jet washed the dust away.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“My name is Roger. At around 2am an employee approached me in the hall insisting he knew who I was. I told him I don’t know you. He said ‘Mate we went to butchery school’. On and on it went. Had to go put back way to avoid him. Then in the morning the English we ordered, was luke warm. But the car booking was fine.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Slight problem finding the multi storey entrance but apart from that no problem very easy made start & end to holiday easy”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Easy process, good customer service”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Easy enough as long as you dont take the entry for T2 drop off in haste and not the next turn for T2West. As I did, easily done. Otherwise parking was fine, be patient finding a parking spot, once in 3 minute walk in to terminal.”
Helpful Report
Posted 1 year ago
Allan Jones
Unverified Reviewer
“The car parking drop and go system worked fine, only gripe was that the key return box didn't open easily, when you touch the screen to retrieve your key it didn't work the first few times.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Arriving at Bristol, the Office struggled to find our booking. " Did you ring us 1/2 an hour before?" ..I got the impression there was a lack of communication with yourselves... All sorted quickly. The return was much smoother.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Quick, frequent transfers to airport. Fuss free. Price had gone up quite a bit since last booking 3 months ago”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Best price for all parking options at Birmingham airport. Only problem was that I had to make a cancellation and they gave a partial refund keeping £10 for a voucher for you to use in future, it’s ok for me as I travel a lot but if you don’t it’s annoying!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Close to Airport, smooth transfer to and from Terminal.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Good value, easy to book and adjust if necessary, easy to find with app.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Easy to book Prices are very competitive Stress free”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Great and very easy to use.”
Helpful Report
Posted 1 year ago
Suzanne
Unverified Reviewer
“Easy to find and parked myself and kept keys. Friendly staff and quick transfer to airport.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Airparks Express Birmingham is a short 3 minute coach ride to the airport. You are shown where to park and you keep your keys. The staff are friendly and helpful. We stayed overnight at the Hilton Garden Hotel. This is adjacent to the airport and particularly good if you are flying Jet2. I booked both car park and hotel on line. It was as easy as that and it worked well.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“This is a very good service normally but unfortunately this time they lost my car key for about 15 mins until they found it where it shouldn’t have been”
Helpful Report
Posted 1 year ago
GO
Verified Reviewer
“This was the first time we used Holiday Extras for parking and we will do again. Only issue we encountered was the address to drop off our car at T5 at Heathrow had changed and it was only on arrival we spotted the sign but the re-direction worked well.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Birmingham airport 2&3 very difficult parking for large cars & many concrete dividers in bays,would prefer 2 floors with more space for larger cars so can open doors without being hemmed in! Good to walk into departures”
Helpful Report
Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,085 reviews
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