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Holiday Extras Reviews

4.3 Rating 8,077 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,077 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Anonymous
Unverified Reviewer
“Ibis budget is ok for a sleepover after flight, it does what it says on the tin. Care parks was easy and efficient”
Helpful Report
Posted 1 year ago
Martin
Unverified Reviewer
“My only issue is the directions from level 4 to deliver or collect car Went to wrong company Purple parking and a long walk to Holiday Extras Please please make it clear with signs”
Helpful Report
Posted 1 year ago
Brian
Unverified Reviewer
“Everything went to plan.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I’ve used meet & greet for the last 4 times I’ve been on holiday with no problems, only 1 thing I’d change would to the signage show where to should be clearer Marc Alexander”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The booking proceed without issues”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Process with Holiday extras always good never had a problem. Description of car park spot on and a good place to park and will use again. The only issue is signage in the car park. It is large and lots of space but needs signs in proportion as direction of travel is unclear.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Easy to book also easy to amend, added an extra day parking and it ended up £7 cheaper Easy to find the valet parking, but no trolleys available for cases and there is a bit of a walk to departures Called them once we had collected our cases upon return, told the car would be there within 10 mins (due to my mobility took us longer due to the distance) it is easy to get to and the car was there waiting The staff were very polite and friendly at both the arrival and return”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Everything went as planned. Excellent service.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Nice wide bays at Leeds Bradford long stay car park short walk to bus stop didn’t have to wait long. Coming back bus was waiting outside airport terminal altogether happy experience”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Everything went according to plan. A great relief when you have so many things to consider.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Easy enough service, price was a bit expensive for what it is.”
Helpful Report
Posted 1 year ago
Jo
Unverified Reviewer
“Great parking and a reliable coach service to the airport. the price shot up since the last time I used this parking service but it is still value for money compared to other airport parking.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Hotel was great - close to airport and very quiet. Collecting car on return did not go quite so well however. Company were short of drivers and could not bring car to airport terminal. They arranged taxi to take us to collect the car but we did not get the service we had paid for and we were therefore delayed about an hour.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Lanzarote Airport transfer to hotel all worked well for us but we had to work it out for ourselves - the instructions implied that the pick up was just outside the airport terminal but you actually need to go up to the bus departure area in the lift which is not clear and the instructions also said go to window 4 in the bus departure area but it is actually window 7. The instructions need to be re written.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“All good, easy parking, easy to find, good choice of food, room was clean and comfortable ,”
Helpful Report
Posted 1 year ago
Kirsty
Verified Reviewer
“I always have excellent service, but, and it is a minor but, I drive a VW Amarok because I have two labradors, why oh why do I have to walk to the furthest row in the collection area when I get my vehicle back, it is always parked with all the vans. I usually travel with my autistic son or alone so it would be really nice to not be so far away from the collection centre (I was parked in CA13) my vehicle is long but still fits in a ‘normal’ space.”
Helpful Report
Posted 1 year ago
Mrs Brenda Hynes
Verified Reviewer
“When I arrived at the parking just after the time I had booked, the barrier did not open. When I spoke to the guy he asked for my registration, checked, then said there was no booking for that registration number. I gave him my booking number and he said 'I'll open the gate then' and mumbled something about when I come back. I asked him to repeat it but he'd gone. I was bothered thinking about my return as I would be arriving about 10pm,. As it happened my suitcase did not arrive on the carousel and it took nearly an hour to find it. Staff at the airport were next to useless! When I got to the gate, quite late by now, it did not open again. The guy asked for my registration again. I gave it to him and explained what had happened on entry. He disappeared and after a short while the barrier lifted without a word and while I was still out of the car waiting for a response. Apart from that everything was ok, lost my £1 in the trolley - they are abominable. Can't get one out of the line without help from a burly bloke and can't get one close enough in the line to get the coin out. I'm a lone 81 year old female; thank goodness I'm quite fit in body and mind, but it's not a very pleasant experience to have to negotiate late at night. I was told it would only have been a couple of pounds extra to be taken and picked up by a local taxi. Maybe I'd better take that option in future.But I'm very independent:) Previously, when I once accidentally left a back window open, it was taped up very securely by the guard presumably. Wonderful service. there was no-one there to thank sadly. I didn't need to confess to my husband, who was alive at the time and had been dropped off close to the terminal having been disabled. So credit where credit's due. Thanks. Brenda Hynes”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Countryside location the other side of Gatwick is compact but well organised. If you are an EV car sounds obvious but bring the hard key because if you rock up with it on your phone they can’t park your car and you will have to find alternative parking last minute, stresssssfulll and no refund. Don’t say you have not been warned.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Clean and comfortable room and bed. Very cost effective. Also walkable to terminal.”
Helpful Report
Posted 1 year ago
Andy
Unverified Reviewer
“Great price but a bit off a walk for someone who has mobility issues”
Helpful Report
Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,077 reviews
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