Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,643 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.4

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its ok, I'm very happy!”

Helpful Report

Posted 1 year ago

“Very good no probs plenty of room to park will definitely book again next year.”

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Posted 1 year ago

“Only thing which was not good was not having clear Location of you drop off point on level four. I went into to other booths before I found you Booth.”

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Posted 1 year ago

“Easy simple and well organised, with helpful staff. Transfer coaches overcrowded and not as close to the airport as they suggest but overall well worth using.”

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Posted 1 year ago

“Great staff at car park friendly and efficient. Also responded really quickly to text messages when I asked a couple of questions. Easy and fast drop off and pick up. Value for money. Only lost one star as I hadn’t realised that the bus visits all terminals before T5. The way it was advertised with Holiday Extras suggested it was a T5 car park - it’s kinda not it’s located near T2 and bus visits all terminals - makes for a long ride from T2 all around perimeters.”

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Posted 1 year ago

“Arrival staff excellent”

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Posted 1 year ago

“Very convenient and comfortable hotel with helpful friendly staff”

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Posted 1 year ago

“very convenient”

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Posted 1 year ago

“Hotel has good bar and food and rooms very comfortable Breakfast good too especially now they have decent bread!!”

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Posted 1 year ago

“Great having parking so close to the airport with limited walking ability it really helped”

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Posted 1 year ago

“Easy booking. Nice hotel and easy bus transfers to Airport.”

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Posted 1 year ago

“This trip my car wasn’t splashed with mud as it had been previously. Also the bus driver left the airport with only the bus half full ( nobody waiting) instead of waiting until the bus was uncomfortably crammed full . This makes such a difference when you are tired and you have large luggage to look after .”

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Posted 1 year ago

“Hotel transfer to air port was excellent. We asked driver where pick up point was. He said out side arrivals, it was actually a bit further away. It would be helpful if drivers could actually tell you the number of bus stop to wait at. Pick up bus arrived and return to hotel was perfect .”

Helpful Report

Posted 1 year ago

“Hilton hotel very nice with large rooms and comfy. Only downside was airports express parking. The car parks are in Zone areas. Once in the zone there are no line markers or numbered spaces. So you have to remember where your car is parked and the car park is huge and virtually no lighting. The bus did not drop off at the same point of pick up so even more difficult to find car. We arrived back in the early hours of the morning to a very disgruntled driver.”

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Posted 1 year ago

“It’s nice to relax and be able to help yourself to food and drink with ease”

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Posted 1 year ago

“Nice room at Hilton south terminal made everything very easy, quick shuttle over to north terminal in the morning. They could put some biscuits with the tea and coffee and bigger bed would be nice as was a bit small as room was pricey but other than that recommend the service provider”

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Posted 1 year ago

“Easy to book great price and good service”

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Posted 1 year ago

“Always very professional never had a problem always on time when we return keep it going I’m booking again in another couple of weeks thank you”

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Posted 1 year ago

“Easy booking and competitively priced. My car wasn't moved, however I only found out it maybe moved on check out and the staff asked me for my keys. This needs to be highlighted on booking”

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Posted 1 year ago

“Very easy to navigate long stay car parking for Stanstead with HE. As a lone female traveller I’ve had no problems. Only one- not HEs fault, but the long stay bus driver careered straight past me in the snow at 4am and I had to wait for the next bus. Otherwise, I found them good value for money.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.4 based on 9,643 reviews