Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,074 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,074 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would have been better if I could have booked it in the first place and not drop and go. Luckily I did go on website and found it was available.”

Helpful Report

Posted 1 year ago

“The multi storey car park is within very easy reach of the airport. However, it wasn’t that easy to understand where we were to go and we found signs for ‘Green parking’ quite confusing. Furthermore, we didn’t realise that we should NOT take a ticket from the entry machine. Because we did, the machine showed an outstanding cost of £372 which was of course incorrect as we had already paid online but the fact that we pressed for a ticket on our way in meant the gate did not open automatically. Luckily a nice security person helped us to bypass this error but I’m normally quite good at reading up on things like this and was very surprised to have missed this (if it was highlighted?) and wish we could have avoided the shock at our late arrival after a long journey.”

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Posted 1 year ago

“Meet and Greet is a very convenient service, making arrival and parking stress free. I've only knocked off one star because I much preferred it when I was received by a helpful human being, and didn't have to negotiate a self service machine at 4.30 in the morning.”

Helpful Report

Posted 1 year ago

“Service was good - lounge wasn’t. Food cold - run out of drinks and had to wait 30 minutes for them to be restocked. Car cleaned well but staff a little rude and abrupt.”

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Posted 1 year ago

“What can I say you booked it Enjoyed it”

Helpful Report

Posted 1 year ago

“Easy to book, hotel clean and tidy, parking 1 minute from hotel and bus waiting to take us 5 minutes to the airport. Will definitely use both hotel and parking again.”

Helpful Report

Posted 1 year ago

“Booked car parking and holiday insurance booking was easy and good value. Was able to access app abroad would use again.”

Helpful Report

Posted 1 year ago

“Very good deal for overnight stay and parking. Easy bus service to and from airport although the buses could use some better luggage space! The Hampton by Hilton Hotel had comfy and very quiet rooms despite overlooking the runway and station! However, the food is all frozen microwaved dinners which is hugely disappointing. I understand this if food is ordered outside usual meal times but to serve this rubbish at 6pm is not acceptable. Staff appeared bored and I'm not sure the man on reception when I got back spoke any English - sorry, but he stared at me blankly and didn't say a word but only handed me a car park exit ticket, which I didn't need in the end! However, it was an ideal parking/hotel option otherwise.”

Helpful Report

Posted 1 year ago

“No problems finding the car park and good directions to site. Big issues 1. The floor access is not clear 2. No guidance on which floor has spare capacity. These issues caused repeatedly going round in circles trying to find an available slot”

Helpful Report

Posted 1 year ago

“Easy to find with a sat nav, good price. No help with where to park, and as the area was full. A short wait for the bus. On return again a wait but the bus once on it takes forever as it also stops at north terminal. Seems to have top speed of 20mph even on bigger roads. But with all that the system worked and it was value for money.”

Helpful Report

Posted 1 year ago

“Service was good however exit blocked by cones and had to reverse a good way back to be able to turn and use alternative exit.”

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Posted 1 year ago

“Efficient”

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Posted 1 year ago

“Quick and easy”

Helpful Report

Posted 1 year ago

“Was very happy with the drop off but not so happy with the pick-up I did have the disabled blue badge on the dash but my car was not parked in a disabled bay and was parked that close to the next car I couldn’t get into the drivers side I had to ask a young gentleman to reverse it out via the passenger side entrance in future please acknowledge the blue badge regards Gary Rhodes”

Helpful Report

Posted 1 year ago

“Quiet area, limited alcoholic drink selection, price a little on the high side”

Helpful Report

Posted 1 year ago

“Parking not cheap, but as competitive as any. Transfers fairly efficient, without having to wait long. Simple to access and exit car park. Overall, as good as any other parking option at Stansted”

Helpful Report

Posted 1 year ago

“Jetparks 3 was a little difficult to find as this was our first time of using, sign could be a little bigger and more visible from road,everything else was fine, would use again when flying from Manchester”

Helpful Report

Posted 1 year ago

“Easy to use and busses run frequently only thing would be parking surface to be improved as with gravel and stones currently but other than that would go and book again”

Helpful Report

Posted 1 year ago

“Parked 6th-11th May 24. Parking surface poor. Spaces tight. Signage for bus stops very poor. Drivers grumpy and did not help with luggage. Pick-up/drop-off stop quite a way from arrivals. Have used better in the past. Would not use again.”

Helpful Report

Posted 1 year ago

“Worked as promised”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,074 reviews