Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,085 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,085 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked parking and No1 lounge both went very smooth.”

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Posted 1 year ago

“Good location very close to Gatwick Comfortable rooms Shuttle bus every 15 mins Quick check in and out process Good price for 1 night stay and 10 days parking”

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Posted 1 year ago

“Everything went smoothly but the cost of parking at airports is very high . I’m a pensioner & it’s difficult”

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Posted 1 year ago

“Used HE several times and will continue to do so. Very smooth.”

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Posted 1 year ago

“Good service as usual. Can be a long journey as Terminal 5 is a long drive. But always use Holiday extras.”

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Posted 1 year ago

“Looked for a cheap option for hotel stay and parking from Luton before holiday. This was it.”

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Posted 1 year ago

“Very good value - will use again”

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Posted 1 year ago

“Booked at the Leonardo pre flight with parking. Great service just a little expensive in the hotel but hey you’re on holiday. Would definitely use again.”

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Posted 1 year ago

“Easy to book on online. Reminers through app. Very straight forward good communication”

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Posted 1 year ago

“Booking is simple and reasonably priced. However, not Holiday Extra's fault, the automatic number plate recognition at Bournemouth Airport again did not work, which involved trying to resolve the problem at the airport before checking in. This takes valuable time when trying to catch an early flight.”

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Posted 1 year ago

“Great service as always from sentinel”

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Posted 1 year ago

“Tables and seats to low. No nice food to eat. Very noisy.”

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Posted 1 year ago

“Good price. Easy to park. Quick drop off to airport but a long queue for bus coming back from airport”

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Posted 1 year ago

“Newly taken over, directions were clear but no easy signposts to direct you to entrance. However once in the compound all went well. Transfer from airport to carpark was chaotic to say the least, picked up by a mini bus, no space for cases which were piled in the front of the bus and blocked the exit doors. Health and safety issue, driver did not explain that he could drop off at each bus stop so that one could alight where car was parked. His communication was poor and I felt that he had not done this before, The person in charge at the porto cabin was very helpful and apologetic, Would use again but the line numbers need to be at both ends of the parked cars lines and possibly reflective to be seen easier in the dark. Bus stops also need to have easy to see numerals or letters so that driver can be informed as to which stop [s requested.”

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Posted 1 year ago

“All went well,found signage in car park confusing,walked further than needed to find exit to departure”

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Posted 1 year ago

“We only needed a bed before an early flight. The hotel is basic but clean and comfortable.Really good value. We have been back again since our first visit.”

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Posted 1 year ago

“Well to be honest it was the cheapest transfer I could find at Tenerfife airport, the company they used did a good job.”

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Posted 1 year ago

“Good quality hotel, reception team very friendly. Had dinner in the Italian restaurant, good quality of food.”

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Posted 1 year ago

“I booked the Holiday inn at Gatwick Airport for an overnight stay with 12 days onsite parking. This represented the best value for me without having to move the car in the morning. The check in process was seamless, the food and drink in the hotel was ok and the rooms very comfortable. Caught the bus from the front door to the South Terminal with no problems and upon return, the check out and car collection was equally as seamless. My only niggle was Holiday Extras wanting to charge an additional fee for late return cover should the flight be delayed. When I checked with the hotel, my car was booked in for 14 nights so that would have been an unnecessary expense had I paid it. I've used Holiday Extras before and would not hesitate to use them again.”

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Posted 1 year ago

“Ensure they put a space in your registration. I was issued with a ticket as the barrier didn't recognise the reg. Thankfully the Stansted customer service helped resolve the issue via email so a quick chat at the exit gate and all was resolved. Fantastic price through Holiday Extras so would definitely use again”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,085 reviews