Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,660 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 9,660 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 1 year ago

“The hotel was excellent and the parking very good. The Hoppa bus transfer was very poor! Despite being assured that there was a bus every 30 minutes we had to queue for over an hour after an overnight flight. I could not recommend this service.”

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Posted 1 year ago

“Easy App to use. However No One lounge Gatwick south now rather grubby and dull. Food ok but rather Luke warm . Hole feeling was depressing”

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Posted 1 year ago

“Good service. Drop off was a little chaotic. But pick up was excellent”

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Posted 1 year ago

“No waiting around for a bus. Great”

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Posted 1 year ago

“Parking service OK in many respects but did not appreciate the dirty floor mats in the car and the door sills from the driver. Also I do not see why passenger settings have to be so massively altered….every button pressed for a 5 mile drive as a passenger!”

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Posted 1 year ago

“Excellent service parking very clear”

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Posted 1 year ago

“Good service and easy access to parking, only problem was I paid extra for a text message reminder on the day of my booking but it never arrived.”

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Posted 1 year ago

“Hassle free drop off at valet parking after making arrival known. Quick paperwork. Collection after tel call resulted on car being available at valet parking. Only downside was transfer to holding area ~ 8 miles caused car to become dirtier and seamed to have had used more petrol / lower mpg in short trip than expected.”

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Posted 1 year ago

“Got charged £6.20 for being a few minutes late don't help when it's packed with people waiting for taxis at the entrance and stairwell”

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Posted 1 year ago

“Stanhill Court served our purpose well, and is a good hotel. The only negative was that the taxi wasn't allowed to drop us off by our car on our return from Gatwick, and as my husband is 81 and doesn't walk too well, this is a bit of a disadvantage - especially as the car park is so uneven.”

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Posted 1 year ago

“Service at North terminal better No prob. Bit of a wait .. 15min”

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Posted 1 year ago

“Easy to see numerous options all in one place. Simple booking process, good communication.”

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Posted 1 year ago

“Stayed at Brittania Hotel a few times now. Would recommend.Reliable transfer to and from airport. Good to know car is safe and bonus that take car keys with ys so know car will not be moved.”

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Posted 1 year ago

“Need more staff for people checking in”

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Posted 1 year ago

“My only complaint is the directions to the actual car park once in Manchester Airport area, the island is very badly marked and not just ourselves ended up paying £5 to drive through due to the bad signage.”

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Posted 1 year ago

“Simple process from start to finish to book. Great that at Gatwick I could book a lounge included on the Holiday extra’s website. Parking is a simple process and it works. Still very busy even in October. The return bus stop (same as drop off) seems a bit of a hike to and from the terminal entrance.”

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Posted 1 year ago

“I'm a regular at MAN-T2 West, very convenient and easy access straight to the Departurehall.”

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Posted 1 year ago

“Easy drop off and collection process, bus was timely and quick/easy transfer. I paid for the car be charged upon return, which it was but cable was ‘slung’ back Into the boot and not placed back into the bag it came out of nor the protective caps placed back on the charging end. Mud in car, up door panel and on ledge from I’m guessing shoes.”

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Posted 1 year ago

“It's a great service but we found it was a long walk we are elderly with mobility issues”

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Posted 1 year ago

Holiday Extras is rated 4.4 based on 9,660 reviews