Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,904 Reviews

84 %

of reviewers recommend Holiday Extras

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Metrics

4.3

Based on 8,904 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Car parking at Luton. Long delay before being collected from airport on return. Then couldn't find car in huge somewhat disorientating car park. Own fault, but it should be essential to advise customers to note exactly where their car is parked on arrival - before leaving on the minibus to go to the airport.”

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Posted 1 month ago

“Good parking, room great,”

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Posted 1 month ago

“I always use holiday extras for parking and have never had many issues. This time it was Ibis budget at Manchester T2 with parking. Not overly convenient parking for Ibis, you checked in and then took your car to another car park, pavement was out of action so it meant walking on the road to get there. No pedestrian exit from the car park so had to squeeze through gap at the side of barriers. On return car had moved 3 miles and had been repaired by someone just having past their test recently and was overhanging the space both side and back. I was not told that anyone would drive the car or move it ( it was only moved by one row). Not good and not recommended. This car park is also used by holiday inn bookings.”

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Posted 1 month ago

“Excellent convenient service - couldn’t have been easier to just walk across from the car park to Gatwick North terminal. Would definitely use again.”

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Posted 1 month ago

“This was the first time we have used this service and we were very pleased indeed. Seamless!”

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Posted 1 month ago

“Silver zone parking went like clockwork. Easy to book, bus took us to and from airport promptly. Car waiting ready for us with zone number on key fob so found the car very easily. Automated key drop which is ok, staff there to help if you had problem etc. My only negative is that it is quite expensive even after getting a discount. Would still use again though as convenient. I also liked the fact that they don’t drive your car offsite but just move to different area.”

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Posted 1 month ago

“Easy to book holiday express at Birmingham, overnight stay with breakfast and parking for 12 days. Easy to drive to, hotel clean and staff friendly good choice for breakfast a good start to our holiday. Taxi to the airport was £20 which as its not far was expensive only charged £13 on our return. We would use this hotel again.”

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Posted 1 month ago

“Simple, stress free and friendly. A great seemless start and end to our holiday. Always use this service.”

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Posted 1 month ago

“The car park was easy to find, staff were fast and efficient. The bus arrived promptly and plenty of room. On the return the driver John (said some people know him as Mack) was excellent, really helpful to everyone and went the extra mile. Overall really good experience”

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Posted 1 month ago

“Good directions to Airparks. Systems in place to drop off and pick up were speedy and efficient. We would definitely use this again.”

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Posted 1 month ago

“We booked In2 car parking for a Liverpool airport flight. Easy booking system, clear instructions, clear directions. Happy with the car park. Friendly staff, quick transfer via mini bus and quick pick up too on return. Would use both companies again”

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Posted 1 month ago

“Great value but we were the last drop..”

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Posted 1 month ago

“Easy booking process and good directions to the car park. Also great communication and competitive prices. The location was so good and minutes away from the terminal.”

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Posted 1 month ago

“booked the plaza express north at gatwick airport , staff were rude, breakfast was cold and hardly any drink selection - walked out after 10 mins as was so disgusted with the place. WOULD NOT RECOMMEND - WASTE OF MONEY”

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Posted 1 month ago

“I always book car parking with holiday extras, competitive price, and the app in amazing, also great for amending etc”

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Posted 1 month ago

“Easy booking, parking at Luton was done with ease and quickness. Both ways didn't have to wait long for the shuttle transfer.”

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Posted 1 month ago

“We used the Manchester Airport and Ibis Hotel. The hotel was functional and although the rooms were small we managed to sleep. Checking in and checking out was easy. Picking up the cars keys was also easy. Thankfully the staff were lovely and because the Airport site is very difficult to drive around and we had ACCIDENTLY ended up in the terminal 2 Drop Off Zone we were unaware that we had to pay £5 for the privilege otherwise we would have had a £60 fine. The girl on the desk told us what to do and we were saved this stress. Which brings me to the parking instructions. Please make clear it is the STAFF PARKING AREA 2. To follow Train Station. This would have saved so much time.”

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Posted 1 month ago

“2nd time I stayed here (should have learnt my lesson) The rooms are okay, pillows pathetic and mattress awful. The main reason to avoid is the staff on reception who clearly prioritise 'certain guests and give them good service! They are aloof, rude and have zero customer service skills. I actually sat in the lobby to observe while doing some work, just to see if it was only me ... it wasnt! You'll be lucky to get eye contact let alone a smile or greeting, when you queue at check in they way they gesture you to the desk is my nodding their head like your inconviebcing them. While I was checking in this time another member of staff interpreted said something to the person checking me in and they both went to do something with another customer, didnt say anything to me just left me standing there. I could go on and on but its making me angry that I actually thought the 1st stay was just a one off in terms of horrible service, But 1 year later they managed to be worse. Trust me avoid or sleep in your car”

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Posted 1 month ago

“Easy to book online for car park 3 at Bournemouth- although we had to drive to the far side before we could find a space it is still nearer to the terminal than the other car park. About a 10 minute walk. Number plate recognition worked well .”

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Posted 1 month ago

“So easy to park at East Midlands Airport no hassle when entering or leaving. Will be using again.”

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Posted 1 month ago

Holiday Extras is rated 4.3 based on 8,904 reviews