Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,819 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,819 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Anonymous

Anonymous // 01/01/2019

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“Transfers quick. Car Park muddy & rough surface - need improvement.”

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Posted 1 month ago

“Hotel was perfect in terms of ease, location, breakfast and seriously comfortable beds. The return 12 days later was seam free and the bus driver did his utmost to get as many onboard as possible from the big queue as it was very cold.”

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Posted 1 month ago

“No waiting for buses , easy parking, 1 min walk to terminal, car ready when you land, perfect”

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Posted 1 month ago

“Easy booking process and everything went well. Easy to find, plenty of parking spaces and safe.”

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Posted 1 month ago

“Easy to use Website . The delivering and collecting of our car was seamless . Buses to the Airport Terminal are frequent with helpful drivers . Would certainly recommend. Have also used this for booking the lounge before our flights . Thank you .”

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Posted 1 month ago

“Everything went like clockwork”

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Posted 1 month ago

“Could do with new beds as they go in the middle and I thought the parking was only 2 minutes walk but actually 10-15 minutes on shuttle bus”

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Posted 1 month ago

“Great service, everything went as planned”

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Posted 1 month ago

“Great service.”

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Posted 1 month ago

“Everything worked and went to plan. Car park barriers opened on arrival and car park 1 was easy for the terminal.”

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Posted 1 month ago

“Meet and greet is a great service. Convenient to leave your car, check in with your details and hand key over. Short walk to terminal. Always use this service.”

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Posted 1 month ago

“Nice hotel and very convenient for the airport”

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Posted 1 month ago

“Meet and greet parking…. Stress free, simple and good value. We will certainly use it again”

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Posted 1 month ago

“Car was booked to return to terminal 5 at the drop off at terminal 4. Upon landing Hilene said that it was booked for terminal 4 and refused to either take the car to 5 or allow me to pick up from the car park. He instructed me to make my own way across the terminals to be able to have my car back. If I had wanted a park and ride option, I would have paid less and taken that. I would not be looking to use again”

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Posted 1 month ago

“Easy to book and the staff a nd facility are second to none”

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Posted 1 month ago

“A very good system from checking in at the kiosk, to getting the shuttle bus. The return from the airport was just as good. No problems at all.”

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Posted 1 month ago

“Everything went well,car park easy to find,barriers opened as car approached both in and out. 5 minutes walk to the terminal building.”

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Posted 1 month ago

“Prompt friendly service, just a little out of the way but no more than many other cark parks, best if travelling from the south of the airport.”

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Posted 1 month ago

“Requested and booked an adapted vehicle for a wheelchair but a non adapted vehicle arrived. We had to man handle the individual in to the minibus which was dangerous and very degrading for the individual. We paid a lot for the specialised service we didn’t receive. I have made a complaint but nothing has been resolved.”

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Posted 1 month ago

“Worked well. A small wait when picking up the car but they were busy. Much better than last experience with a different company.”

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Posted 1 month ago

Holiday Extras is rated 4.3 based on 7,819 reviews