Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,160 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“would definitely recommend this to others”

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Posted 5 months ago

“Ok,but could have used better signage to entrance.”

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Posted 5 months ago

“Easy to use online, good value,struggled to find a parking space at birmingham airport even though we had pre-booked”

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Posted 5 months ago

“Use holiday extra everytime i fly from cardiff and never had a problem”

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Posted 5 months ago

“Very competitive price. Easy to find. Close to terminal. Only complaint was the length of time it took to be collected on return despite phoning.”

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Posted 5 months ago

“Everything went very smoothly both with drop off and collection. The driver who picked us up when we came home was very amusing and gave us an interesting lecture on local history while driving us back to the parking place.”

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Posted 5 months ago

“Everything about the hotel was good, the room was clean and well equipped with tea making facilities which is very important if making an early start. The hopper bus was on time and got us to terminal 5 in good time early in the morning of our departure. Unfortunately for the second time the transport FROM the airport back to the hotel was useless. Last time we tried to use this service the bus just didn't appear at all and on this occasion the bus was at the stand but minus a driver and the queue to board was enormous so we would never have been able to board and would have had to wait another 30 minutes for the next bus, if it ever appeared. We had to pay £25 for a taxi so that we could retrieve our car within the allotted time frame.”

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Posted 5 months ago

“I was able to book airport transfers via Bookings.Com. The cost was affordable and no hidden extras. The supplier they used were reliable, friendly and punctual. In fact I had to wait an hour for my suitcase, and the driver was still there waiting for me with a lovely smile and Welcome.”

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Posted 5 months ago

“Close proximity to airport entrance, fairly easy to find a parking space”

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Posted 5 months ago

“used this before and have only had hiccups 2 times trying to get car out but spoke with airport security and things were ok.”

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Posted 5 months ago

“Really good experience booking on app - parking - bus pick up and drop off - return journey no problem overall good experience”

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Posted 5 months ago

“Easy access. Bus service good”

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Posted 5 months ago

“Simple check in good directions to both hotel and airport”

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Posted 5 months ago

“The hotel and parking package worked out really well. The hotel was great and the car was secure during our holiday.”

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Posted 5 months ago

“Easy to book. Great knowing your sorted when your arrive to save the stress of finding transport in a country you may not have visited before. Easy to follow instructions. The transport and driver both very good.”

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Posted 5 months ago

“Good value for money”

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Posted 5 months ago

“Easy to book, easy to park on arrival. Staff all really friendly. Good pricing and so convenient to stay and park so close to the North Terminal”

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Posted 5 months ago

“All as expected, transfer bus ran well”

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Posted 5 months ago

“The transfers arrived on time and drivers were very friendly”

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Posted 5 months ago

“We booked the Novotel with parking at Stansted as we had an early flight. I would highly recommend as the process of booking was excellent. Hotel room was great with tea and coffee facilities and a comfortable bed. Car parking was so easy and we left our car for a weeks stay. Caught the transfer bus right outside the hotel to the airport terminal. It was on time and runs every 15 minutes. We couldn't fault anything.”

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Posted 5 months ago

Holiday Extras is rated 4.3 based on 9,160 reviews