Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,160 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Tell us how Holiday Extras made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked with Holiday Extras as they were a well known company and I presumed that meant I'd be looked after if anything went wrong. How wrong I was! Absolutely shocking customer service! Our flight to Tunisia had to make an emergency landing in Paris due to a passenger needing emergency medical assistance. After 3 hours on the runway, we were told that we'd have to turn round and go back to Manchester and the replacement flight wouldn't be until the following day. I contacted holiday extras as soon as we landed to inform them and check that the driver could still meet us the next day when the flight eventually landed. I was told that this wasn't possible. I then asked for a refund instead, but was told that because I hadn't let them know 24 hours in advance, they couldn't do that either! So at the end of a very long and stressful day, I then had to try and sort a new transfer with a different company and lost the £40 that I'd paid to Holiday Extras! If the transfer provider checked the arrival time, they would've known that the flight was seriously delayed, so presumably they never even travelled to the airport. Moral of the story.. if you're 100% sure that your flight will arrive on time, then feel free to book with this company. But if you want someone that won't leave you stranded in a foreign airport if you're unlucky enough to have a delay, then cut out the middle man and book directly with a company at your destination. You'll get a better service and not be paying Holiday Extras cut on top!”

Helpful Report

Posted 5 months ago

“All fine until the dinner we had pre-booked. Very disappointed, we ordered burgers without the bun, they were very dry and overcooked and totally inedibl.”

Helpful Report

Posted 5 months ago

“Quick and easy to use, absolutely love it.”

Helpful Report

Posted 5 months ago

“Long queue at 5.45 am with one agent checking in then 20 mins until the bus was full then stops at T2 & T3 before T5 so from check in to T5 nearly an hour!!”

Helpful Report

Posted 5 months ago

“Excellent service. Clear communication. Everything ran as explained. Really friendly and helpful staff. You did a great job - thank you.”

Helpful Report

Posted 5 months ago

“Great service and good value”

Helpful Report

Posted 5 months ago

“Unlike other companies, you are unable to get picked up before 8am.”

Helpful Report

Posted 5 months ago

“Fantastic service , friendly staff and just across the road to the cruise ship ! Brilliant”

Helpful Report

Posted 5 months ago

“We've used Holiday Extras for many years to book both airport parking and lounges. On our most recent occasion, we booked the Aspire lounge at Birmingham airport as our usual Number 1 lounge, was fully booked. We were pleasantly surprised. There was a good choice of food and drink available and the staff were super helpful and friendly. We have a decision to make for our next holiday!!”

Helpful Report

Posted 5 months ago

“Used Sentinal at Leeds/ Bradford Airport for many years. Not the cheapest anymore but provide an excellent service.”

Helpful Report

Posted 5 months ago

“Good priced parking in a convenient location with excellent transfer and friendly staff. Highly recommended.”

Helpful Report

Posted 5 months ago

“Used Meet &Greet many times and the system works perfectly both for leaving my car and picking up after holidays. Would always use it when flying.”

Helpful Report

Posted 5 months ago

“Parking close to Birmingham airport. Clean car park. Very well sign posted. Toilet facilities on site. Friendly staff. Regular and swift bus service.”

Helpful Report

Posted 5 months ago

“I find it easy to make a booking through holiday extras and find prices acceptable”

Helpful Report

Posted 5 months ago

“Fantastic service. Took advantage of special offer to have the car valeted. Very good job. Would recommend the service.”

Helpful Report

Posted 5 months ago

“Everything went to plan from start to finish very well done to all at EMA”

Helpful Report

Posted 5 months ago

“Easy to book and car park to hotel and back was so simple”

Helpful Report

Posted 5 months ago

“Was easy to book. Car park 2&3 at Bhx are very handy for departures. Its now number plate recognition, which is great, except once we arrived in snow and not let in due to plate being covered. Its great that youre given a late arrival cover as we were 3 hours delayed, had no issues leaving.”

Helpful Report

Posted 5 months ago

“Really good drivers were there both times and no issues”

Helpful Report

Posted 5 months ago

“Super easy to book, booked car park 3 literally only a few minutes walk to the entrance so no need to pay the extra, leaving was super easy, no congestion compared to the other 2 car parks”

Helpful Report

Posted 5 months ago

Holiday Extras is rated 4.3 based on 9,160 reviews