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Holiday Extras Reviews

4.3 Rating 8,120 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,120 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Anonymous
Unverified Reviewer
“Parked at Stansted for a week using Meet and Greet. Friendly, efficient staff. Car park is right outside the terminal so very convenient. Short stay parking is only a few minutes extra walk so whether I use this service again will be down to price.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“It was very easy to book my parking at Purple Parking Gatwick through Holiday Extras. Dropping off the car was easy and it was ready for me on return. The only slight negative was I had to wait half an hour for a bus from the terminal on my return to get to the car park.”
Helpful Report
Posted 2 years ago
Adrian Armitage
Verified Reviewer
“Good selection of parking options competitively priced. The drop off and collection process for parking the car was good. The only problem was the instructions states desk for dropping off the keys is by the lifts. But there are 2 sets of lifts departures and arrivals. The instructions doesn't state the desk is at the arrivals set of lifts”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Hotel was comfortable and shuttle transfer was good,”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Easy to use.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“It was very easy we were met on time and coming home the car was ready and waiting for us. Would definitely use them again”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Used Long Stay at Leeds many times without any issues. However, this time barrier did not recognise our registration number so we had to get assistance. Thought it would be ok on our return, but had same issue, and had to get the barrier raised via help button, causing an embarrassing queue of cars behind me. Hopefully this was a one off so would still park there again.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“If you visit the site and search for a price then return to the site the price increases. When visiting the car park there needs signs to show where spaces are.”
Helpful Report
Posted 2 years ago
PaulDB
Verified Reviewer
“All good and maybe lucky there was a space just as we entered the car park”
Helpful Report
Posted 2 years ago
Sarah
Unverified Reviewer
“I booked for a weeks cruise. I found the booking system quite hard to use. Given that I am fully computer literate, it shouldn’t have been a problem but I couldn’t find anywhere to put any car details in. I also booked for electric car charging when I have a petrol, but this wasn’t easy to see online so I ended up paying extra when I didn’t need to. When I got to the cruise terminal, one man approached my car and said that I wasn’t booked in with them but after he took some details, he confirmed that I was but I didn’t put any details of my car when booking. As mentioned previously, I couldn’t find this online. The staff were very friendly at the port and helpful and told me what I needed to do when I returned and where to collect my car. Would use again however think the booking system needs to be easier to follow.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Good value and punctual reliable pick up despite flight time changes”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“As always booking was easy & reasonable priced. Unfortunately the car park we normally used was closed which was not a fault of holiday extras but the airport. Due to 1 of the car parks being closed the other option was obviously very busy & made parking just before a holiday a tad stressful. Other than that happy with holiday extras service.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Easy to book, great price however very stressful trying to find a parking space. I am not sure how the spaces are monitored and there were people parking in gaps clearly not for parking, also many cars were poorly parked which reduced parking.”
Helpful Report
Posted 2 years ago
Bernadette
Unverified Reviewer
“Car park 1 is great . But took us so long to find a parking space”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Arrived at Bristol Airport and the bus picked us up and when we arrived at the Silver Zone pick up was handed our car details and how to find it. All went to plan and we started our journey to the west country.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Always book sentinel as efficient service and friendly staff. Easy handover.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Great customer service kept informed of change of car park well in advance. Car park 5 mins from cruise terminal and transfer to/from cruise terminal hassle free. More expensive than other alternatives, but would definitely use again.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Very efficient.helpful staff.would use again but price isn't good.exensive.”
Helpful Report
Posted 2 years ago
P Caley
Unverified Reviewer
“Excellent service and blue circle fab”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Everything was great, except finding a parking space. I think you should be sure that there is somewhere to park the car before you take the booking. Eventually found a dodgy space and spent my holiday hoping the car would be ok. Not good”
Helpful Report
Posted 2 years ago
Holiday Extras is rated 4.3 based on 8,120 reviews
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