Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,662 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.4

Based on 9,662 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to drop car and pick up after holiday.”

Helpful Report

Posted 1 year ago

“Good package, great location for port.”

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Posted 1 year ago

“Bus crowded and frequency not good, more buses and reduction in waiting time”

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Posted 1 year ago

“all went well, quick and easy”

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Posted 1 year ago

“Jet parks 1 at East Midlands was easy to locate and we found 2 spaces within minutes. Bus stop close and waited about 15 mins for it to pick us up. When we returned from our holiday and came out of the airport the bus was actually waiting for us which was good. I gave 4 stars rather than 5 as I think the charges could perhaps be a little less? Thank you for a good service, the driver was very pleasant.”

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Posted 1 year ago

“No issues, just handed in and collected with no problems. Car as we left it”

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Posted 1 year ago

“A nice experience of hotel near the airport with meet & greet Parking. All worked nicely and very easy at Heathrow both ways. One star knocked off for second bed in room being a very uncomfortable sofa bed with very small duvet and 1 pillow.. Daughter and Grandaughter were quite uncomfortable.”

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Posted 1 year ago

“The hotel was very nice. The room and hotel itself were very clean. It was a good location for the airport and reception staff were very helpful in organising a taxi for us to get to the airport. The only negative aspect was breakfast. I was told that breakfast would be served from 6 am. I told the woman at reception that we would be leaving at 5 am so wouldn’t be there for breakfast. The next morning whilst waiting for our taxi, we saw another guest pick up a takeaway breakfast. At no point were we told this was an option.”

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Posted 1 year ago

“Easy to use, directions to car parking and quickness of payment was great.”

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Posted 1 year ago

“Easy to use. App would not work to let me inform of a delay. Did not get charged extra for being 4 hours late though”

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Posted 1 year ago

“Easy to book parking online directions good and precise very close to airport”

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Posted 1 year ago

“Quick to park, convenient and very little waiting around.”

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Posted 1 year ago

“It is, as advertised, only a stroll from the airport terminal building. However, it would be much better if you allocated a space, by number, or row etc...”

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Posted 1 year ago

“Efficient and convenient.”

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Posted 1 year ago

“Everything went smoothly. Always use this service as have never had any issues.”

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Posted 1 year ago

“The room was well appointed and the bed comfortable. Because we didn’t have an early flight to catch, having flown in about 22.30, breakfast was a welcome addition.”

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Posted 1 year ago

“Easy to get to.. only issue was that the car park was full and had to park in additional car parking that has been created. When we returned to collect it had bird poo unfortunately.”

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Posted 1 year ago

“Everything went well except First it was a bit confusing where to find my car and then there was a long wait on the barrier opening which is quite annoying at 3am easier to use long stay at least I know where my car is and no problem with barrier.”

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Posted 1 year ago

“No problem parking or collecting keys on return. Bus was quick and easy. Car had a small scratch on door when we returned which was a bit annoying but down to poor drivers getting in/out their car I guess?”

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Posted 1 year ago

“Good value for money however was not able to contact customer service out of hours. Very limited customer service hours and was not able to extend parking stay. Would be charged standard daily charge.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.4 based on 9,662 reviews