Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,070 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 10,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used this car park for the first time and everything worked very smoothly. The staff were very helpful and we did not have long to wait on the bus at either end of our holiday. It’s not tarmac but rather rough gravel but I would still recommend it and use it again.”

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Posted 10 months ago

“Nice comfortable surroundings and reasonable choice of food . There was extra costs for certain drinks but still plenty to choose from that were included. Would probably book again this was my 3rd visit .”

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Posted 11 months ago

“Communication good and pretty straight forward via the app, would use again.”

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Posted 11 months ago

“Very easy to book and use. Directions to the car park (Birmingham) were clear and easy to follow and transport from the car park to the airport was quick and easy. Would definitely recommend. Only downside was that there was nothing on the website when booking that told you how long a window you had to collect the car once you returned. As we were supposed to arrive late at night (around 11pm) I booked the time to go into the following day. The return flight details only appeared once we had processed the booking and our flight did not appear, only the next flight due the following day. Didn't really make a difference but we could have saved a little bit of money doing this.”

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Posted 11 months ago

“Fast efficient service and everything went smoothly”

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Posted 11 months ago

“Easy to book. Found the car park without any problems. Courtesy bus drivers very polite and helpful and they run regularly. Only issue we had was getting out of the car park. We eventually spoke to a member of staff who happily checked our booking and was able to proceed with lifting the barrier. Not sure what the issue was but it was resolved quickly. I would use the mid stay car parking again.”

Helpful Report

Posted 11 months ago

“Hotel excellent but slightly surprised that MBW Meet and Greet made us pay for car park entry at Heathrow Terminal 2, an extra £7.50 which previously has always been included in the Holiday Extras price”

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Posted 11 months ago

“The hotel, the room and parking was great. Breakfast was delicious but the evening meal was awful for all 4 of us. Falafel was so dry it was difficult to swallow. Would not recommend at all.”

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Posted 11 months ago

“Easy to use online, good value,struggled to find a parking space at birmingham airport even though we had pre-booked”

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Posted 11 months ago

“Very competitive price. Easy to find. Close to terminal. Only complaint was the length of time it took to be collected on return despite phoning.”

Helpful Report

Posted 11 months ago

“Everything about the hotel was good, the room was clean and well equipped with tea making facilities which is very important if making an early start. The hopper bus was on time and got us to terminal 5 in good time early in the morning of our departure. Unfortunately for the second time the transport FROM the airport back to the hotel was useless. Last time we tried to use this service the bus just didn't appear at all and on this occasion the bus was at the stand but minus a driver and the queue to board was enormous so we would never have been able to board and would have had to wait another 30 minutes for the next bus, if it ever appeared. We had to pay £25 for a taxi so that we could retrieve our car within the allotted time frame.”

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Posted 11 months ago

“Good value for money”

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Posted 11 months ago

“Was really easy to book and leave car at the airport with a 2 minute walk to the terminal. Dropped a star as we could not see any signage at the roundabout for MandG we ended up in drop off zone and ended up having to pay”

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Posted 11 months ago

“The only problem we had was that the barcode to access the keysafe wasn’t properly printed so we were unable to get our car keys. We rang the number on our receipt and a lovely female member of staff sorted this for us but the issue does need addressing. Also on the ticket it does not make it obvious where to find the keysafes & we had difficulty finding them.”

Helpful Report

Posted 11 months ago

“Competitively priced for service. Timely drop and collection Only downsides: - they got wrong terminal when returned from holiday despite confirmation when leaving but they transferred quickly - instructions on where to collect a bit confusing”

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Posted 11 months ago

“Lovely country house hotel in well kept grounds. Lady on the front desk couldn’t have been more helpful. Easy parking.”

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Posted 11 months ago

“Good reliable service.”

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Posted 11 months ago

“Used before one issue not given token for way out but sorted quickly by carpark staff”

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Posted 11 months ago

“Easy parking good location ,regular bus transfers”

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Posted 11 months ago

“Great Service from Holiday extras Trust in trouble free services”

Helpful Report

Posted 11 months ago

Holiday Extras is rated 4.4 based on 10,070 reviews