Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,160 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“all good, thank you”

Helpful Report

Posted 4 months ago

“Could do with better understanding of how it all works and where to get your bus back , but all in all pretty good”

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Posted 4 months ago

“Very easy to use , buses were quick, back in the car within 15 mins from getting out of the airport”

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Posted 4 months ago

“Meet & Greet was great for us as we had a disabled traveller with us, so buses and shuttles would not have worked for us. It was quick, easy, convenient and reduced the waiting around in the rain that greeted us when we arrived home.”

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Posted 4 months ago

“Easy to book parking, clear instructions to find the location, friendly staff which guided us where to park, safe car park.”

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Posted 4 months ago

“All went to plan a slight delay on return flight and no excess great to see some flexibility. will use again 💪”

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Posted 4 months ago

“The booking was smooth and easy. No issues whatsoever.”

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Posted 4 months ago

“Excellent service easy to use”

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Posted 4 months ago

“Always a fantastic service. Quick, simple & effective.”

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Posted 4 months ago

“Very good company I have used it twice and I am very pleased”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“I have used this Company previously to park car at Teeside and on this occasion as before the only snag was the barrier did not go up when leaving the car park. There is a phone number to call the controller of the barrier and within a few minutes the barrier was lifted so not really a problem. I have already booked the car park for my next trip.”

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Posted 4 months ago

“Hotel and parking was as it said all worked great and would do it again as we've done for last 10+ holidays”

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Posted 4 months ago

“NEVER AGAIN! Booked purple parking through holiday extras for 1 week at Gatwick. Put registration, make and model into the search engine and it came up with quote for £85.99 for 1 week, and had good reviews so I booked. When I arrived, I was told that because it was a truck, we had to pay an extra £25 per day to park it. Apparently it says this in the small print, but I didn’t see this when booking. I would have expected the quote to be accurate given that I entered the make and model (that would have been a good time to give an accurate quote…) they reduced the fee to £20 per day, but refused to refund for us to go elsewhere. Would have been cheaper and a lot easier to have paid for valet parking at the actual airport rather than be ripped off and have to sit on a bus for 15 mins to and from the terminal.”

Helpful Report

Posted 4 months ago

“A POOR AIRPORT TRANSFER ARRANGED BY HOLIDAY EXTRAS. The Booking process on the website was straight forward and received the confirmation immediately. We arrived at Madrid airport on time and got in touch with the number provided. They responded that the Driver was waiting for us at the designated meeting point. As we were waiting for the baggage at the carousel, contacted them again and informed that I shall contact after picking the baggage. Got a reply stating that the Driver will be waiting. On arrival at the meeting point, there was no one with a 'Card with the name' at the Meeting Point. After a delay of about 15 min, got a message asking for our colour of clothes. Which was provided. After a further 5 min the Driver appeared and he told us in 'Spanish' that he was delayed due to traffic. However the 'Company' message said that he had gone to the loo. Clearly he was not even at the Airport when we received messages. The Driver than took us into Madrid and just dropped us at a street' speaking in 'Spanish' (which we cannot understand) - pointing to the direction we need to go to this 5 Star Hotel. We did not know what to do. He just got into his car and disappeared. After enquiring with some people on the street we managed to find the Hotel another 150 yards froms where he dropped us. On our return journey I got a confirmation of time the Driver would come along with the meeting point. We were at that place 15 min early. We got a text stating that he was waiting for us. But there was no Driver/car in sight. We got the Hotel Staff to ring the Driver (a number was provided) and speak to him in spanish. He told the Staff that he cannot come to the Hotel. The Staff member explained that there were atleast 5 taxis waiting to pick up guests and that he can come to the front entrance of the Hotel. After a further 2 more calls, he appeared. Over all a very poor and stressful experience. Never going to book another Airport Transfer with Holiday Extras again.”

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Posted 4 months ago

“Great way to start your holiday, park up knowing the car is safe, collect on return , will use again.”

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Posted 4 months ago

“Great way to start your holiday, park up knowing the car is safe, collect on return , will use again.”

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Posted 4 months ago

“No signage that we could see at Heathrow Terminal 3 car park. Saw signs for Level 1 for meet & greet on entry but this was for another meet & greet. Ask a car park attendant for directions and he suggested we try Level 4. Still no signs but we parked up and headed towards desk near the lifts. And there you were. Will never use you at T3 again”

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Posted 4 months ago

“We have used Meet & Greet at Heathrow and Stansted several times, easy to book, drop off car and collect. Would definitely recommend.”

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Posted 4 months ago

“Simple booking procedure, great prices, and I know from personal experience that if anything goes wrong (in my case not the fault of Holiday Extras of course) they honour their word and sort things out.”

Helpful Report

Posted 4 months ago

Holiday Extras is rated 4.3 based on 9,160 reviews