The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,466 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,466 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like Home Depot. BUT, I just found out that they are great at sales, but lacking desperately in customer service if something goes wrong with an Online purchase. I purchased two tools and accessories for both, online. Soon received one tool and the accessories for that tool, but no information on the second. I waited 3 more days. Finally I went online to follow up, find out what happened. This is where I ran into serious time consuming issues, as I simply tried to say, What happened? After working through the web site like a game, you pick the wrong direction, you go back to square one, I found Customer Service. Now I have to call, or email, or chat. I chose chat. It told me to Text XXXXX. So I texted the number. It finally took 35 minutes to point out that my purchase on this date, for this much, was partially filled, but the tool I needed most was not included. It was in shipping, I was told. So I ask that my money be refunded. The tool showed up on my doorstep the next morning. Home Depot needs to learn how Amazon handles returns.”

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Posted 1 year ago

“Home Depot delivery/installation service is the worst I've ever seen. Absolutely horrible. Appliance delivery and install was a nightmare from start to finish. Tried again with a shower door. Same horrible experience . Never again”

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Posted 1 year ago

“Home Depot installers are not trained well to install dishwashers. Had to return dishwasher.”

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Posted 1 year ago

“Home Depot is superior to their counterparts. How are they superior? They answer their phone, they speak with you and discuss the situation and give products that actually concentrate on your issue. They wait until you are satisfied before asking is there anything else on today. Thank you for contacting Home Depot for your special projects.”

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Posted 1 year ago

“They don’t train their staff and they don’t answer their phones. I’d like to purchase blinds from them but how can I when I can’t get the help I need?”

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Posted 1 year ago

“Store staff was great at the time of purchase. Delivery has been a nightmare. Will never order from HD again. The company who delivers is incompetent. While attempting to deliver my appliances, they brought too big of a truck for my road. They got stuck and needed to be towed out. Then they rescheduled two days later and came back with the same size truck, which again, caused them to leave without delivering. Keep in mind I’m without appliances because they want things disconnected and empty before they come. Total lack of communication at the trucking company. No ability to anticipate problems at all. And they damaged property in the process. And by the way, Costco, Amazon, Fed Ex, Best Buy UPS and every other company deliver here regularly, without incident.”

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Posted 1 year ago

“I ordered stackable drawers that were only offered online. I was supposed to receive them three days after my order. That was 2 1/2 weeks ago and I’m still waiting for half of my order. I will never buy from the Home Depot online again. If they don’t have it in the store, I’ll get it somewhere else.”

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Posted 1 year ago

“Did a curb side pick up for an air conditioner and the box was damaged, the staff member said “the ac is packed really well with styrofoam it’s fine”. Well I got home and the whole front of the unit is cracked like the box was dropped. Of course there were no more in stock for an exchange. The most I was offered was 50$ off of a larger unit which is still 80$ over the price range i had. My son has asthma and I had no choice but to buy it. TERRIBLE customer service, damaged boxes should be checked before being brought out to a customer.”

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Posted 1 year ago

“We ordered a dryer in May, it’s currently June 18th. Their first attempt after waiting for 6 hours and 2 hour past the window was the wrong dryer. The second attempt I took off from work and waited 4 hours, and never received a reply honestly call or update that the dryer was not coming, and spent another hour on the phone to get that info. The following Saturday they were supposed to bring the dryer, and once again had to spend another 1.5 hours on the phone to find out it was not coming, then the next Thursday was another no show after receiving updates all day that we were the 6 th stop down to next stop, before it popped up cancelled, and finally today after being promised the world that top management was guaranteeing they were going to be on top of today’s delivery, and call me to see how things were coming along and would be in contact with the deliverer we heard NOTHING. No phone call, updates, cancellation of delivery, 📦 r anything else. 5 failed attempts, so I finally cancelled the order, worked with Lowe’s and got a much better deal, but I now have to wait for the delivery company to confirm I don’t have the dryer for them to reimburse me for it. What a crock, so I have my net out for two expensive dryers till Home Depot decides to credit me my money back. Worst purchase experience of my life, and that’s after having to deal with many car dealerships over the years.”

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Posted 1 year ago

“The two guys brought my washing machine inside Osmel , Rolando were a great help.”

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Posted 1 year ago

“I ordered an item because the website said my item would be delivered the same day. I received email confirmations all day. The item was not delivered. I called customer service and was told its the shippers problem. Advertising same day delivery and not delivering as promised is fraudulent and dishonest. Never again will I order from them.”

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Posted 1 year ago

“I purchased a washer from Home Depot specifically because the washer would be delivered in 3 days. I waited for my delivery, checking for the status frequently only to get a text , 10 minutes after my window, which stated I had been rescheduled for 4 days later! I have understand things happen, but fail to understand why I wasn’t rescheduled for the next business day. Customer service is unable to solve my problem since it’s a third party delivery. This greatly impacts my willingness to make another appliance purchase from Home Depot especially since Lowe’s in only a couple of miles from them.”

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Posted 1 year ago

“Went to local store for new head for Riobi string trimmer. They had a replacement part, no one could say if it was an upgraded part and how to change it One person was said to know all about it but when reached on the phone he said he was to busy to answer a customers questions I left the store discussed and will not go back Went to Menards and what a difference in workers attitude toward customers”

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Posted 1 year ago

“A Shower of Incompetence Well, I thought I was ordering a shower from Home Depot. What I actually got was a masterclass in how not to run a delivery service. According to Home Depot, my shower was "delivered" weeks ago. Odd, considering my driveway was suspiciously shower-free. After spending three delightful hours on the phone with eight (yes, eight!) different customer service reps—each more confused than the last—the best they could offer was a refund. Apparently, asking them to locate the driver or contact the warehouse was too ambitious. Fast-forward three weeks, and guess what? My shower magically appears! Not on my porch. Not with a knock or a note. Just dumped in my driveway, beautifully blocking in my car like it belonged there all along. No warning. No explanation. Just... there. And the best part? The refund had already been issued. So now I’ve got a surprise shower and the vague moral dilemma of owning something I technically didn't pay for. Bravo, Home Depot. Truly top-tier logistics and communication. This is your retailer if you're into mystery deliveries, customer service bingo, and driveways turned obstacle courses.”

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Posted 1 year ago

“After ordering a dishwasher with haul away and installation, my delivery was left half complete. The delivery person told me he could not complete my order due to a plastic valve and they would have to send out a plumber to complete my delivery. When the logistic manager called to it was not to schedule the plumber but to inform me that his driver lied and that's how he trains them so they can get on with their day. He told me people expect them to replace their valves and install the dishwasher just because the paid for it. I informed him that most people would not expect it if HIS DRIVER DIDNT TWLL THEM THAT. Corporate does not thing liar who give false information to clients is a problem.”

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Posted 1 year ago

“Called customer service to ask for a new card. After 45 minutes, they continued to ask the SAME QUESTIONS--"do you have your card?" "what is your name?" what is your phone number? do you have another phone number? Do you have another computer? I still got NO help. They could not send me a new card. I could not log in online anymore, and now the added user on my account cannot use his card anymore. We have had an account for 25 years, and these incompetent customer support people have now left us with no access to our account! PLEASE Home Depot, update your tech support people. We can no longer shop at Home Depot with our credit card because of them. They were useless, and so confused.”

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Posted 1 year ago

“Home Depot customer support Associates know absolutely nothing about the products that they're selling. They can't even pull them up online when I'm able to easily. Total incompetence. So I just bought a John Deere instead of a troy-bilt.”

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Posted 1 year ago

“I don't like being asked to scan ID into system when just purchasing a can of spray paint. There's no reason Home Depot needs that information. Unhappy”

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Posted 1 year ago

“Made my trips there much easier”

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Posted 1 year ago

“Yes the employee of Home Depot, Chris Bofo, in the plumbing department, made me very happy, very satisfied and made my day! Chris was able to exceed my expectation by explaining how to fix and install the sink faucet Gasket of my kitchen. He guided me where to pick the right gasket. Finally I went to my kitchen and did what he told me to do and everything went very well and no more leakage! My sincere thanks to Chris and Home Depot!”

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Posted 1 year ago

The Home Depot is rated 1.6 based on 1,466 reviews