“Reading these reviews, I see that I am not the only one that got screwed by this company. Ordered the Angel Earrings for my Granddaughter in plenty of time for Christmas - mid-November - still don't have them. I suspect I won't be getting them. Humble Household is not listed with the Better Business Bureau so I can't complain there. I saw these on Facebook, maybe all the complaints should be directed to Facebook.”
“I ordered product from a site that looks like it operates out of California. It doesn’t. They are in China. I ordered the angel terrarium and the angel earrings. Placed the order November 30 so it would arrive by Christmas according to their website it’s 15-20 days delivery so that gave me plenty of time. Delivery was not made until AFTER Christmas. The terrariums were broken because the mailed them in an envelope from China AND I never got the earrings. It’s January 7 and still nothing. I contacted the company via email since that’s the only way. They are insisting on sending me replacements via their robotic replies when I have clearly stated at this point I don’t want anything and to cancel my order which at this time they are not doing. Their replies are cookie cutter answers. DON’T BUY HERE! Seems like a rip off to me! If I could give negative stars I would!!”
“Ordered two products. Finally got confirmation email that products would be delivered EXACTLY one month from date of order. Big delay in getting them shipped from China. Products delivered as stated.... wait for it... BUT... to WONG ADDRESS; WRONG CITY; WRONG ZIP CODE; WRONG STATE!!!
I have contested the charge on my credit card. As message below states I sent email with order (showing correct address and confirmation on intake) and tracking number (Showing order was delivered to the wrong location). Confirmed with USPS and they have confirmed it was in fact delivered to the wrong address base on the address Humble Household provided. However, the package being shipped first class... USPS washed their hands and said it is HH's responsibility to indemnify.
Anxious to see what kind of response I get to remedy the situation”
“It is not clear from the website that they ship from China and you should expect your order to arrive in 15-20 business days (unless it's holiday season, then it will be longer). I placed my order for 5 items on 11/15. Two of the five items arrived in a decent amount of time on 12/10. The other 3 did not ship with the other two items. I asked for an update on the other 3 items on 12/14 and they said they had shipped and would arrived soon. Since no tracking number was provided I told them I did not believe them and to cancel the order and give me a refund. On January 4th, they told me to hang on and that they would deliver very soon. They were Christmas gifts! I don't need them anymore. I said I wanted to return them AT THEIR EXPENSE NOT MINE for a refund and he told me today I can ship them to somewhere in Canada at my expense. What a joke. Their website promises "Amazing Service - experience the joy that comes from working with a team of individuals who actually care, not just another greedy corporation!" They have no idea what good customer service means. I was sucked in by their "story" trying to compete with the mega corporations. Don't buy in. Find a different vendor. They are terrible.”
“2nd review in 4 days. Took approximately 1 month to get my order of 2 rose of Jericho plants- finally came today. Only problem is they sent only one... DO NOT order from this company! All u will get- is screwed... sherylbluebell”
“Received 2 sets of damaged earrings Dec 12, '19 and I am still waiting for an address to return them. My last contact from HHH was 12/18 to tell me that they would resend the items. I sent pictures twice, told Michael Ryan at HHH that I want a refund. These are very cheap looking and seem to be made from inferior materials.”
“I purchased a pair of angel earrings and when I received them, one of the posts was loose. I contacted them on their website and they still have not gotten back with me. Terrible customer service and apparently products.”
“Ordered earrings. Took my money. No earrings arrived and customer services wont answer any of my questions. Your site is a scam. You are ripping people off 😠”
“I ordered 2 angel wind chimes that were advertised as glass & handmade at the end of Nov. 2018. They are finally delivered 1/5/2019. Yes, I did get the international charges for mailing from China refunded, but what the real kicker is.... this product is completely plastic & something I could probably find at the 99Cent or Dollar Store. I got to pay $30 for 2 plastic pieces of juck! I will NEVER do business with this group EVER AGAIN!!”
“I placed an order over a month ago, and still have not received the product. Three weeks ago I received a shipping update, but apparently USPS does not have the tracking number I was given. Attempts to reach HH's "customer service" have yielded only auto-responses. Don't order from this company. Do yourself a favor and order from a reputable company.”
“Stay away from this company. I ordered something 11/26/18 hopefully in time for Christmas and here we are one week into January of 2019 without the item. They also lied in their original communication saying the item was on the way but suddenly I hear from them in a poorly written email that their supply artists were overwhelmed with orders. Don't waste your time dealing with this joke of a company.”
“I had know idea when I ordered that the site was a front for schlocky Chinese goods that would arrive...oh, whenever, but certainly AGES after things were ordered. The whole thing -- the fake site, the service, the quality of the goods -- is low quality. I wish I'd done my research before ordering. (Serves me right to click on a Facebook ad!)”
“Don't ever order from Humble Household. I ordered 5 items on November 23. Three of the items came, but in separate shipments. I am still waiting on the two pair of Guardian Angel earrings, which I ordered as Christmas gifts. I have sent several emails with no response, except for the computer generated one. I just sent my last email today and if I do not hear back, I am contacting the BBB. When I saw the items were coming from China, I knew not to expect much. Thank goodness for all the discounts I was able to use.”
“I ordered 5 gold plated roses, only received 1, which came damaged. The rose was in a light box and shipped in a plastic bag (from China), the box was crushed. I notified Humble Household about the short shipment of 4 roses and damaged box. They replied right away asking for a shipping # which I sent and have never heard from Humble Household again. No refund and no shipping of the rest of the order. I would rather give them a half star if one was available. Be smarter than I... DO NOT PURCHASE FROM HUMBLE HOUSEHOLD....”
“My products either came extremely late, not at all, or broken. I keep getting generated email back with no satisfaction in sight. They do not get back to you in a timely manner and I still do not know if I will be reimbursed for the no show or damaged packages. Their messages just keep saying they will get back to me. This is a really bad company to do business with and the products are not quality products, especially for the price you pay. I'm very unhappy with these people and would give them a minus 5 if I could”
“If I could give this company a -10 I would. When I finally did get my things and not all of them the quality was poor, or it came damaged, broken, or not at all. All christmas presents ordered before Thanksgiving. Nothing, if at all, arrived on time. Have sent dozens of emails only to recieve nothing but generic messages they would get back to them. They did request pics of the broken items which I sent and have heard nothing since. Worse company I have ever dealt with. This is a warning not to deal with these scam artist. I am going to my bank today to file fraud charges and get all my money back.”
