Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,655 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ikea furniture still reeks of chemical outgassing. After having the components for a week and airing them out both outside in the sun and in the garage on rainy days, it is still causing me headaches, burning in my mouth, throat, nose eyes and ears, and causing me to have asthma symptoms. This company is far from being ecologically sound.”

Helpful Report

Posted 9 years ago

“I bought a bedframe from Ikea and it has been an absolute nightmare. As I have read through a lot of these reviews I realize I am not alone, however, my frustration is heightened by the fact that I am currentlt 8 months pregnant with no supportive bed and have been sleeping on our sleeper sofa. I digress. From the beginning of this ordeal there have been nothing but problems. What started off to be a seemingly easy return is not a week and a half in without any unforeseeable resolution. Daisa was my CSR the first time I called and stated that I had two options. I could return the frame or schedule pickup. We live 2.5 hours from a store so pick up was most convenient. Daisa stated I would have my shipping labels the next day and I would get a phonecall from the pickup team to schedule. No problem. The next day came and nothing. I called IKEA back only to find out Daisa had scheduled FEDEX pickup for the slats but no pickup order was in for the bed itself. The next lady put that through. I got a call from STI the next day and said theyd be in town to pick up between 11 and 3. Told them my hubby doesnt get off work until 2. They said that wouldnt work EVEN THOUGH they said theyd be in town until 3. They called again with the same hours. Told them it wouldnt work. Called again this time with 12 to 4. I told thdm again after 230 pm. AGAIN THE SAID THAT WOULDNT WORK. Do you not provide weekend or late evening pickups for your customers?! I cant be given a refund unless IKEA has the actual piece of furniture. Its almost like they have purposely set it up this way to discourage people from returning their faulty merchandise. I will never buy anything from IKEA out of my pocket again. This has been the most aggravating and frustrating customer service experience ever.”

Helpful Report

Posted 9 years ago

“Failed Delivery...Instead of setting up a new delivery date while thy have you on the phone they insist you call back to arrange...Well its been three days of trying to get to a live person to do this, first day on hold for 22 minutes Monday June 12th, then called back on Tuesday June 13th another 18 minutes and nothing...I am running a Renovation company, so not convenient to sit on phone, as I can't answer calls coming in...TODAY WEDNESDAY...I have been on the phone waiting for 47 minutes and STILL HOLDING ON WAITING....REALLY, this is INSANE CUSTOMER SERVICE...ALL to get a new Delivery date??????????????”

Helpful Report

Posted 9 years ago

“I am only giving one star because I have to in order to write something. I inquired with IKEA support over a month ago about purchasing new brackets for my King Size frame that I purchased from a family friend. During my move from house to house I lost the two brackets that hold up the main support of the bed, now I am sleeping on the mattress on the floor. When I go to look up the parts to order new ones I was asked if I new the part number, which since I bought from a second party no I did not. I was told I would receive a call from a rep within 5 -7 business days on 5/6/17, it is now 6/14/17 and I have heard nothing. I have since purchased a new bed and will no longer shop or deal with IKEA.”

Helpful Report

Posted 9 years ago

“Got a foam mattress less than two years with a 25 years guarantee. You think wow. When you think 25 year guarantee no worries. Call Ikea call centre telling them my mattress sinks in the middle causing me back problems. They say that's fine looks like a back batch of quality foam. We will send a company call Ecomaster to have a look. Day before Ecomaster was meant to come over they text me they coming at 8am to 1pm. So I told work I'll do half a day come in the afternoon, lost out on my wage then but at lease it's not a full day. Then I got a text just before 5pm that they changing the time and coming between 12 to 7pm. I lost a full day of my wage. I had to ring work in the morning telling them I can't come in the afternoon they wasn't happy. So Ecomaster guy come in done a lot of test. Check the floor flat, the bed base flat and even laid in my bed but not willing to talk to me just how often I turn the bed and how long I had the bed. Ecomaster went off saying you will get in touch with Ikea. They sent me a letter today saying they isn't a manufacturer fault or defects. Then saying the damage had been caused due to the care instructions not being followed. Will not take further action. What a company!!! I slept in that bed and I've got another mattress that over 5years. I don't get any back problems with that. A warrantie not worth a penny. A company I won't trust.just lies and lies”

Helpful Report

Posted 9 years ago

“I ordered a bed for my daughter they said it would be delivered on Monday then they said the truck was late it'll be delivered on Wednesday now they're saying the truck broke down and they can't deliver it until sometime next week period I'm canceling my order but I can't reach anyone on the phone I have waited over an hour and still haven't reached anybody in the last 3 days. That's awful service and terrible customer service hire some more people.”

Helpful Report

Posted 9 years ago

“nightmare delivery”

Helpful Report

Posted 9 years ago

“Dear Ikea Team, I had made a very bad experience with your delivery guys. We paid 150 Euro for delivery service. We just had renovated our flat with a 5 days new wooden floor. Friendly asked to take of the shoes or to put some underlays (like carton) on the floor, unfriendly the denied both. They did not try to solve the problem and (I am not kidding) the drove away without complete the service. I am very angry, its an unprofessional and not competent way of delivery service. Kind Regards”

Helpful Report

Posted 9 years ago

“I am so disappointed with IKEA(Long Island, NY). I bought a three door BRIMES wardrobe and when I was trying to build it, two of the boxes had duplicate pieces so I obviously gave them a call and a really nice lady told me I was going to get a call the next day letting me know when they were going to mail me the missing parts and so I received a call the next day (Wednesday) and the lady told me I'd be receiving my pieces by Friday.. Friday passed and so did the weekend and nothing was delivered to my house, I gave them a call on Monday and they apologized and stated they had JUST received those pieces so they were going to give me a call the next day to inform me when they were going to mail it to me. Tuesday came and I NEVER received a call so I called them and spoke to someone named Anthony that sucks at customer service btw, did not even apologize for my troubles and he also told me they had JUST received the items to the store and they were going to mail it to me through FedEx and he was going to call me back with the tracking number, also offered me a $25 gift card.. I can't even buy a good lamp with $25 wth is that? Anyways, Anthony never called me back and so I was so fed up two weeks passed by since I bought it and I still hadn't built my wardrobe. So I called the next day and spoke to a nice gentleman and he gave me the entire wardrobe that I had to go pick up because I obviously don't trust their messy customer service anymore. When I picked it up I happened to run into Anthony who still didn't apologize and asked me if I needed help bringing it to my car (I'm a 130 lbs girl) and I said yes please and he answered with "oh I can't but you can ask someone outside". When I went outside and asked someone, they said they would go to my car and helped me and after 10 minutes passed by nobody came and I had to put it in my car ALONE! The guy never came to help me. Anyways, Today (a week after), I received a call from IKEA asking me what pieces is it that I was missing so they can mail it to me... I have NEVER been so disatesfied with their service. Extremely disorganized, bad customer service, you guys need it to get it together cause to be honest, you guys suck!”

Helpful Report

Posted 9 years ago

“FAT CORPORATE SLOT AND GREED IS EVIDENT.... they sell chairs not made to sit on the floor without legs... and do not tell you. When you call and try plead your case that driving to San Diego Ikea and subsequently buying legs for your chair, followed by a trip to their new "pick up" center 6 miles away is not acceptable (eg. let me pay for them over the phone and have Ikea ship them to me) they say it is impossible. So after 25+ years of being an Ikea customer and spending $10's of thousand of dollars outfitting investment homes with Ikea kitchens.... we are done. They can save their $17 on the legs that should be included with the chair and I'll save the grief of ever shopping there again. I'll also save our corporation and family members the grief by forbidding anyone from ever making a purchase at Ikea again. Ikea, like most larger corporations these days has a false jingle of "having a positive impact on people". They follow the Trump motto, the Enron motto, the Bernie Maddoff model... exploit and lie to increase profit. Hey Ikea.... F you! Tim von Zweck”

Helpful Report

Posted 9 years ago

“Is the customer services phone number working? After more than one hour I'm still on hold. Very frustrating.”

Helpful Report

Posted 9 years ago

“I placed order on line and tried to call the customer services for delivery schedule but the call never got through, on hold for more than 50 minutes and still no one answered my call.”

Helpful Report

Posted 9 years ago

“Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES each time, they were finally able to figure out that my order was actually not ready, and they did not know when it was arriving. I then received an email notification with another date, this time it said "confirmed" on it. We had assistance on hand ALL DAY that day (that specifically came in to assist us in this large delivery) and I made sure I was available during that time frame to accept and check the delivery. The window was 12-4, and at EXACTLY 4:00pm, the delivery company RUDELY calls me to tell me that the order wasn't going to make it and that they needed to reschedule-for 2 days away! I'm not going to be available that day! I told her it needed to happen the following day, as we waited over 2 weeks, and this was not at all our fault (I was told by IKEA that a truck was in our area every single day)....AND SHE HUNG UP ON ME!!!! I called IKEA, and after being on hold AGAIN for close to an hour (seriously, is there one person working in their customer service department???), I was told the same thing. I was offered a refund on the delivery only, but to me, after all of this frustration, being hung up on, misinformation from both IKEA and the delivery company, and the HOURS of my life spent on hold trying to find out where my order was, I don't feel that is enough. I still don't know when my order is arriving, nor who I will have available to receive it (I don't want to waste someone else's day waiting for something again when I have zero faith that it will actually even arrive). Honestly, I would have been better off renting a truck, driving 4 hours to IKEA and getting the furniture myself. Anything rather than dealing with this horrible service and stress. Seriously, think twice and think long and hard about how much time on the phone and stress you can endure before purchasing items that come through their truck delivery service. Never again!!!!”

Helpful Report

Posted 9 years ago

“We took an adult family trip to Ikea today and brought about 30 different items between us. The service was slow and the staff seemed annoyed at not being able to move through the sections quickly. They should bear in mind it is the school holidays various kids were running about. In addition a lot of seniors were also shopping so a bit of respect and patients for customers would be more professional. The customers were respectful of each other so it would not hurt the staff to try it. The Que at the till was nearly 20 minutes wait which I found unacceptable considering the level of staff members congregated around the till area. The self service was closed off also. However, when we got home and my mother looked at her receipt I was disgruntled to find a baking set was labelled up in store at 2.50 was 8.00 pounds instead. This product was on its own shelf with a price tag of 2.50. It was not with other items. We brought six glasses which again were on their own display stand with a hanging point of sale. The point of sale offer was glasses 0.75 each with the family card or 1.00 pound each without. The family card discount did not apply. My partner called customer services which was again a disappointing service. If you want to work in telephone customer service without having responsiblilty for your role, any manners or having to put in any effort to help the complaint than this is the perfect job for you. I would recommend all customers purchasing small market hall items that you check the price labels, barcode numbers and spelling of all products before purchasing in the future. I am only writing this as my previous experience at Nottingham Ikea was near identical with the service and price points on display.”

Helpful Report

Posted 9 years ago

“They delivered an order partially, with no indication or follow-up. I was on customer service hold for 2 hours with not a single person available to help! What a horrible company of thieves!!! Please don't ever order from this place!! They will steal your money.”

Helpful Report

Posted 9 years ago

“Ordered a day bed from Ikea on May 4th and they charged me $60 for delivery. I was sent one email, claiming the bed would arrive by May 12th. I did not receive the bed and by May 20th, I contacted customer service. I was on hold for over an hour. This guy picked-up and claimed the local delivery company here in Albuquerque has been holding the bed for over two weeks with no contact nor delivery. Coincidentally, they call me after getting off the phone with this guy. They set a delivery date without asking me, insisted that someone be here to sign and I explained to them that I would be out of town for a few days. They re-set the appointment for yesterday and then called to say that the truck carrying my bed was broken down so they schedule it for today at 7:00 am. Guy shows up in a Penske moving truck, drops on the front porch and goes.”

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Posted 9 years ago

“Delivery driver went to the wrong building and then lied that there was no one in when he went to deliver. The person I spoke to in customer service was very dismissive and got caught lying for her driver about him not calling us when he was at the wrong building. Will NEVER order online again”

Helpful Report

Posted 9 years ago

“No respect to customers time at all. Have spent hours!!!!!, really hours asking to pick up the damaged item which Ikea replaced. Apparently they have not provided the delivery company STI with the paper work to pick the items when they replaced the bed. Overall time with Customer Service on the phone around 5 hours during the last 24 hours waiting to be put through to the right department, and that department turning into being the wrong one. Case # 34775560 and order 250549194. What a waste of time and energy!!!! Please, never order anything from IKEA or use their STI home delivery service....”

Helpful Report

Posted 9 years ago

“Absolutely terrible customer service! Despite confirmed delivery date, nothing arrived. Over 3 hours on phone before customer service agent answered. Claimed it was an "estimated date" despite the email saying "SCHEDULED". Will never shop there again!”