Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,032 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a wonderful 5 star experience with purchasing my rug! I don't always feel i need to leave a review but I have been very impressed with online chat to ask a question about the rug to the email regarding a change in shipment method due to the size of the rug. I called the number provided and immediately had a customer service person on the phone to answer all my questions. The expected delivery time was 1-2 weeks and arrived nicely packaged in 3 days. I would definitely order again from this company. Great price and great service.”

Helpful Report

Posted 6 months ago

“Excellent selection of rugs and helpful app that permits placing rug into picture of room with furniture to highlight the overall appearance. Description of the rug specifics, i.e. exact size, material composition and colors and durability aid in customer selection. Incredible Rugs and Decor made online shopping experience equivalent to in store shopping with a quality rug merchant.”

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Posted 7 months ago

“I Highly Recommend Incredible Rugs. I have ordered several rugs and love them all. Huge selection, great prices and fast delivery.”

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Posted 7 months ago

“We couldn't be more pleased!! Arrived as scheduled and extremely well packaged. The carpet is thick and well made, rug pad perfect as well. The colors are soft and subdued and suit our home beautifully. We will be looking to replace more worn out oldies!!!”

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Posted 7 months ago

“Easy order and fast receiving my rug.”

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Posted 7 months ago

“I bought one rug over a year ago and ever since I’ve been bombarded with email ads 24/7. I can’t make it stop. I will never buy another rug from them again!”

Helpful Report

Posted 8 months ago

Hi Harry, we hope you are enjoying your rug. You can always unsubscribe from our email newsletter or promotion emails at any time by simply clicking the 'unsubscribe' link at the bottom of our emails. However, we checked our database and we show you are not subscribed to our emails. Please forward a copy to our customer service so we can further diagnose it for you. Thank you.

Posted 8 months ago

“Loved my experience and will order again!”

Helpful Report

Posted 8 months ago

“Shopping was so easy! Delivered right away with plenty of updates so I was very informed every step of the way! Thank you for a great shopping experience.”

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Posted 9 months ago

“Soumak!!!”

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Posted 9 months ago

“Love your website,easy to follow.This rug is a hard size to find,I hope it works out,the rug is beautiful,took me forever to decide what one I wanted,you have such a great selection.”

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Posted 9 months ago

“Your website is incredible, I am so amazed at all the design and color choices - from basic to fun decorative design, thank you for all of your support! Pamela at Graphic Directions.”

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Posted 9 months ago

“Stunning! The rugs are beautiful and soft to the touch. I’ve had mine cleaned and they clean up well. I have dogs so I got two sets. The color is amazing”

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Posted 9 months ago

“Beautiful rug - Spectacular Service! I purchased the Oriental Weavers Evolution 8035B Charcoal/White rug - exact match to my other three rugs. Beautiful, stunning, and elegant. I have to say the customer service was wonderful! I received immediate communication after I placed the order. When I had a question, I received a very quick response. Thank you so much, Steve. I greatly appreciate everything. Love my rug!”

Helpful Report

Posted 10 months ago

“Shipping was quick and product was exactly as described. Happy with my purchase”

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Posted 10 months ago

“Great communication and follow up. Only company able to locate a hard to find discontinued rug for me. Very happy customer.”

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Posted 10 months ago

“I love the rug goes well in our room. Your customer service is very good and appreciate your timely communications regarding my order.”

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Posted 10 months ago

“This establishment has the most beautiful rugs and the best customer service!”

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Posted 10 months ago

“Ordered 3 rugs that matched. They sent 1 and I loved it. So they said they were sending the other two. Today I received the area rug. And then today I received an email saying the 3rd rug is back ordered 3-4 MONTHS! I would rather pay the extra $500 I saved and get the rugs I ordered than stuck with 2 rugs I can't lay down for 3-4 months. I don't recommend this company.”

Helpful Report

Posted 10 months ago

“Waited 20 for answer to chat question but never received it. Chat was ended. However, I feel certain I can get help with a phone call. Great prices, beautiful rugs!”

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Posted 10 months ago

“Incredible rugs had a rug showing available to order 2nd day air shipping on their website. I purchased it, and followed up for two weeks only to hear that they didn't not have the rug in stock and it would not be available until three months later. Had I know this I would never have placed the order. Deceptive tactics. I will report them to the Better Business Bureau”

Helpful Report

Posted 10 months ago

Thanks for your feedback, James. I'm sorry your order could not be fulfilled. We are also disappointed as we never like to cancel anyone's order. Please understand, we show the inventory count as provided by the warehouse and sometimes a low stock item might sell out quicker than expected (ie. 2 orders placed simultaneously, but only 1 item in stock). These inventory shortages can happen in any warehouse and it is not intentional and we are seeing improvements as our suppliers upgrade their stock/inventory systems/software. Of course, you have been issued a full refund and we're happy to help you make a new selection if you don't want to wait for the next shipment to arrive. Thank you for understanding. - Steve, Incredible Rugs and Decor team

Posted 10 months ago

Incredible Rugs and Decor is rated 4.7 based on 4,032 reviews