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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Patricia B
Verified Buyer
“Your people are most helpful. I began chatting with a representative and after a few days chatted again, and then called to place an order for samples. I am anxious to received them and know when I place my order I will be well taken care of. Thank you.”
Helpful Report
Posted 6 years ago
Laurel H
Verified Buyer
“Beautiful rugs and great prices.”
Helpful Report
Posted 6 years ago
Nikolette C
Verified Buyer
“Easy to navigate website. Great prices and excellent communication and shipping updates!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“My purchase of a new living room area rug from Incredible Rugs and Decor was nothing short of ideal. Initially, I was reluctant to buy something as large and as costly (an 8' x 11' (approx.) area rug) from on online retailer, with no opportunity to see and feel the item in person and only the Internet photos to rely on. The fact that the rug did not look exactly the same in all of the web-based photos added to my concerns. (I worried that the rug might not look like it did in the photos, that the colors might be "off", and that it might be thinner and of poorer quality than I wanted). But the rug that I had selected (Nourison Antiquities ANT04 Royal Countryside Ivory Area Rug by Kathy Ireland, 7'10" x 10'10") was really beautiful, had gotten uniformly positive reviews from previous buyers, and Incredible Rugs and Decor was highly rated by its customers, so I decided to roll the dice. And my leap of faith was rewarded with a truly extraordinary online shopping experience. The store and staff stayed in touch with me by email every step of the way, offering me a generous discount code for 15% off with no tax and free shipping *before* the purchase. (Each code was good for only three days, but they sent me a new one after the first one expired because I had not made up my mind yet.) The online ordering process was *extremely* simple and pain-free. They acknowledged the order immediately and the rug shipped within a couple of days. The rug shipped on a Thursday and was delivered to me the NEXT DAY! That is truly **five*star** service. After I received the rug, Incredible Rugs and Decor sent me another 15% off coupon for use towards a future purchase. The most important thing to say in this review is that the rug is absolutely EXQUISITE! It looks just like it did in the very best online photos, but is even more beautiful. It is very high quality, is very well made, and is extraordinarily soft and plush to the touch. The friends who have stopped by and seen the new rug have complimented its beauty and are surprised by the *very affordable price* I paid for this gorgeous piece. Okay, yes, this review is a bit "over the top," but it's only because I am so very pleased with this purchase experience. THANK YOU Incredible Rugs and Decor!”
Incredible Rugs and Decor 5 star review on 6th August 2019
Helpful Report
Posted 6 years ago
Carol V
Verified Buyer
“Great customer service and the site was amazing. To be able to see the rugs in our room before purchasing was very helpful in deciding what to buy”
Helpful Report
Posted 6 years ago
Teresa L
Verified Buyer
“Wonderful buying experience!”
Helpful Report
Posted 6 years ago
Sara F
Verified Reviewer
“This company has fantastic customer service. Fast delivery and great products. !!”
Helpful Report
Posted 6 years ago
Hunsha H
Verified Buyer
“I had excellent , friendly service. Emily and Robert were both so helpful in helping me choose a rug. Thank you guys! I will do business with you again for sure!”
Helpful Report
Posted 6 years ago
Chris C
Verified Reviewer
“Ordered a rug but found the colors were not quite right for my room- easily returned. I then purchased a different rug and Incredible Rugs honored a price match. Delivery was on time and this time the rug was perfect for my needs. Will continue to deal with Incredible.”
Helpful Report
Posted 6 years ago
Nancy S
Verified Buyer
“You had the rug I wanted at a good price”
Helpful Report
Posted 6 years ago
Jacqueline M
Verified Buyer
“great experience with ordering my two new rugs, will definitely order from them again!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The 2-day delivery of our runner arrived as scheduled. The heavy plastic wrapping was in tact with no damage to the wrapping. The mat seems to work fairly well, but I will have to assess further after today, the first day of placement; however, I greatly appreciate the company's offer to provide a "free" mat with this order. Lastly, the color, thickness, design and quality of the runner is as seen online and described. It coordinates perfectly with our adjoining room.”
Helpful Report
Posted 6 years ago
Susan B
Verified Buyer
“Handled everything for me quickly and efficiently when UPS lost package. They are delightful to deal with and I would definitely buy from them again.”
Helpful Report
Posted 6 years ago
Sharilyn L
Unverified Reviewer
“I bought a round and rectangular rug. They are beautiful and well-made! Hand knotted. The colors are very close to the pictures. I love that you can take a picture online and have it show it up in your own room with your own furniture placed on top. Very helpful! My order was delivered within 10 days; very pleased with that! I found a price cheaper with a different company yet Incredible Rugs matched that price as promised in their advertising. Very pleased with everything, especially the service I received from Incredible Rugs.”
Helpful Report
Posted 6 years ago
Terri B
Verified Buyer
“Outstanding site, selection, and availability”
Helpful Report
Posted 6 years ago
Susan D
Verified Buyer
“Services and products are exceptional. Multiple notifications keep the buyer aware of the purchase - through final, timely delivery. Well done!”
Helpful Report
Posted 6 years ago
Susan C
Verified Buyer
“If the colors work in the smaller piece I plan on purchasing two larger rugs.”
Helpful Report
Posted 6 years ago
Lisa P
Verified Buyer
“Very good shopping experience. Rug was on back order but arrived earlier that anticipated. I was kept up to date on its status by representative, Emily, who was very helpful. I reached out with questions a couple of times and she always responded quickly and courteously.”
Helpful Report
Posted 6 years ago
Chris
Verified Reviewer
“INCREDIBLE! My new rugs are beautiful and great quality. Thank you! Shopping for more, now!”
Helpful Report
Posted 6 years ago
MIKE
Unverified Reviewer
“Karastan Enigma collection is very poorly done. Rug sheds stitching constantly. Have to vaccuum every time I sit on the couch and merely put my feet on the rug. I think its awful. I asked Steve about the rug before I purchased it, he told me it was a good quality rug. STEER CLEAR!”
Helpful Report
Posted 6 years ago
Thanks for your feedback, Mike. I'm sorry to hear you are not happy with your new rug. Rugs are sheared after the weaving process. Therefore, all new rug will have some 'shedding' during the 'break in' period (typically a couple of weeks to settle, depending on the amount of use and vacuuming that it gets). Karastan Rugs do not tend to shed beyond that. The Enigma rug has a great track record and very few returns. We'll get in touch with you this week to diagnose the issue and get it resolved ASAP. Thanks, Steve.
Posted 6 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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