Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,051 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

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“I had excellent , friendly service. Emily and Robert were both so helpful in helping me choose a rug. Thank you guys! I will do business with you again for sure!”

Helpful Report

Posted 6 years ago

“Ordered a rug but found the colors were not quite right for my room- easily returned. I then purchased a different rug and Incredible Rugs honored a price match. Delivery was on time and this time the rug was perfect for my needs. Will continue to deal with Incredible.”

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Posted 6 years ago

“You had the rug I wanted at a good price”

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Posted 6 years ago

“great experience with ordering my two new rugs, will definitely order from them again!”

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Posted 6 years ago

“The 2-day delivery of our runner arrived as scheduled. The heavy plastic wrapping was in tact with no damage to the wrapping. The mat seems to work fairly well, but I will have to assess further after today, the first day of placement; however, I greatly appreciate the company's offer to provide a "free" mat with this order. Lastly, the color, thickness, design and quality of the runner is as seen online and described. It coordinates perfectly with our adjoining room.”

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Posted 6 years ago

“Handled everything for me quickly and efficiently when UPS lost package. They are delightful to deal with and I would definitely buy from them again.”

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Posted 6 years ago

“I bought a round and rectangular rug. They are beautiful and well-made! Hand knotted. The colors are very close to the pictures. I love that you can take a picture online and have it show it up in your own room with your own furniture placed on top. Very helpful! My order was delivered within 10 days; very pleased with that! I found a price cheaper with a different company yet Incredible Rugs matched that price as promised in their advertising. Very pleased with everything, especially the service I received from Incredible Rugs.”

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Posted 6 years ago

“Outstanding site, selection, and availability”

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Posted 6 years ago

“Services and products are exceptional. Multiple notifications keep the buyer aware of the purchase - through final, timely delivery. Well done!”

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Posted 6 years ago

“If the colors work in the smaller piece I plan on purchasing two larger rugs.”

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Posted 6 years ago

“Very good shopping experience. Rug was on back order but arrived earlier that anticipated. I was kept up to date on its status by representative, Emily, who was very helpful. I reached out with questions a couple of times and she always responded quickly and courteously.”

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Posted 6 years ago

“INCREDIBLE! My new rugs are beautiful and great quality. Thank you! Shopping for more, now!”

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Posted 6 years ago

“Karastan Enigma collection is very poorly done. Rug sheds stitching constantly. Have to vaccuum every time I sit on the couch and merely put my feet on the rug. I think its awful. I asked Steve about the rug before I purchased it, he told me it was a good quality rug. STEER CLEAR!”

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Posted 6 years ago

Thanks for your feedback, Mike. I'm sorry to hear you are not happy with your new rug. Rugs are sheared after the weaving process. Therefore, all new rug will have some 'shedding' during the 'break in' period (typically a couple of weeks to settle, depending on the amount of use and vacuuming that it gets). Karastan Rugs do not tend to shed beyond that. The Enigma rug has a great track record and very few returns. We'll get in touch with you this week to diagnose the issue and get it resolved ASAP. Thanks, Steve.

Posted 6 years ago

“The rugs are awesome. Just what I wanted. Your site was easy to use. Thank you”

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Posted 6 years ago

“Easy to order on line. Fast delivery. Just what I wanted.”

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Posted 6 years ago

“Thank you for the opportunity to let you know how much we appreciate the professional and friendly experience of ordering through your company. Robert answered every question and was a pleasure to work with.”

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Posted 6 years ago

“Very Happy”

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Posted 6 years ago

“A real PLEASURE doing business with Robert and Incredible Rugs and Decor! We are eager to have such a beautiful rug. Thank YOU!!!”

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Posted 6 years ago

“rug is beautiful, this was my first purchase thru incredible rugs, my experience was excellent or should I say INCREDIBLE just like the name. I already recommend your site to couple of friends. THANK YOU.”

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Posted 6 years ago

“7/17/19 - My experience with Incredible Rugs and Decor was the worst experience I have ever had with an online purchase. I ordered an expensive rug on Sunday, July 13th and my credit card was immediately charged. The site promised a 15% discount code which I never received. When I asked about this in a chat, I was told that the 15% discount had expired even though it was advertised on the web site. I ordered the rug anyway because I really liked the rug. I received an email from Norton Shopping guarantee immediately but no email from Incredible Rugs. On Wednesday, still no email or acknowledgement of an order. I tried to call the 800 number but could not get through so I did a chat with a representative who told me they were out of stock until at least September. When I asked her why I had not been informed she told me she just found out an hour ago. Remember, my credit card has been charged the full amount. Still no email from Incredible Rugs and Decor. I have asked for a full refund which should have been offered and hope and pray it comes through. I will be calling my bank to dispute the charge. Horrible experience, buyer beware!”

Helpful Report

Posted 6 years ago

We're sorry for any frustration, Sandy. I see that we sent several email updates (and your discount code) which you might find sitting in your promotions/junk/spam folder. Unfortunately, we had only 1 Galaxy rug when you ordered on Sunday but someone else got their order in just before yours. The warehouse confirmed this just a few minutes before you reached out for an update. Of course, we have issued a full refund and we apologize for any inconvenience. For future reference, you can always call Customer Service at our 888 number (not 800), Mon-Fri 9-5pm CST, live chat, Messenger, email, etc. Thank you.

Posted 6 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,051 reviews