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Incredible Rugs and Decor Reviews

4.7 Rating 4,051 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
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About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Vishnu V
Verified Buyer
“excellent ...good customer service too from Steve,,..I like it overall”
Helpful Report
Posted 6 years ago
Mona S
Verified Buyer
“Excellent prices included free shipping and pad. Excellent service from Fed Ex as well”
Helpful Report
Posted 6 years ago
Nina M
Verified Reviewer
“Incredible Rugs has never disappointed us after three purchases of their Karastan rugs. They arrive as scheduled, the quality is superb and they don’t show wear and tear. Time to find something for my sewing room and so I’m back to Incredible Rugs.”
Helpful Report
Posted 6 years ago
Darlene B
Verified Reviewer
“Thank you! As always, great quality, super fast shipping and best prices on the net! Love INCREDIBLE RUGS AND DECOR!”
Helpful Report
Posted 6 years ago
Paren N
Verified Buyer
“I have been charged (6/5) but have received NO details about my order or it's ship date. I simply would like to see a sample of the Karastan rug I am interested in before i place a non-refundable order for a 9x14 rug. I am very disappointed in Karastan for making it so difficult to see their rugs before purchasing.”
Helpful Report
Posted 6 years ago
Hi Paren, we shipped your sample less than 24 hours after you placed your order. We emailed the tracking details to your gmail.com address on June 5. (Did you check junk/spam folder?) The sample is due to arrive to you on Monday (USPS tracking 9405536205903880105180 ). By the way; the 9x14 size IS refundable, so you are welcome to order it now and you can cancel it next week if you are not satisfied with the sample when it arrives. We'll hold the large order a few days so you can take your time with the sample when it arrives. Thank you.
Posted 6 years ago
Jeanine C
Verified Buyer
“Veryresponsiveandeasytoworkwith.Professionals”
Helpful Report
Posted 6 years ago
LuAnn C
Verified Buyer
“I did not receive any tracking or shipping information even after I sent an email asking for it.”
Helpful Report
Posted 6 years ago
Hi Luann, I see that our system emailed the tracking details to you on Monday morning, and we also responded to your email within 30 minutes of receiving your inquiry. Perhaps our emails to you are landing in your junk folder. Your rugs are en-route by Fedex for arrival to you tomorrow, Thursday. You are always welcome to call or live chat with us during normal business hours (Mon-Fri 9-5) if you need anything further. Thank you and enjoy!
Posted 6 years ago
Cynthia H
Verified Buyer
“Love the rug! Please have fed ex deliver later in the day?! Not 2:00 pm when most people work..thanks”
Helpful Report
Posted 6 years ago
Leigh S
Verified Buyer
“Always a great experience working with Incredible Rugs!!”
Helpful Report
Posted 6 years ago
Kimberley B
Verified Buyer
“Extremely easy and excellent prices.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great price”
Helpful Report
Posted 6 years ago
Laraine B
Verified Buyer
“Your site was easy to navigate. I was looking for a particular rug color and was given many choices. I found and ordered the one I wanted. Lucky me!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The rugs I wanted were unavailable but a staff member e-mailed me almost immediately letting me know they had contacted the supplier and updating me on the status of the rugs -- very impressive! I was contacted again when the rugs became available so that I could place my order -- again, very impressive!! The entire experience was efficient, the backorder was brief, and the prices at Incredible Rugs were the lowest I had found anywhere. Great source, great process!!!!”
Helpful Report
Posted 6 years ago
Mario G
Verified Buyer
“Great selection and price. Fast and courteous service. Will recommend to everyone.”
Helpful Report
Posted 6 years ago
Sharon K
Verified Buyer
“Easy to use site. Provides an option to view rug, which I was purchasing, into a photo of your room! Amazingly cool! Helped seal the deal to buy, knowing it was the perfect fit and style! Great company and website. Also shipping and delivery in 3 days! Excellent!”
Helpful Report
Posted 6 years ago
Mark L
Verified Buyer
“Great Price and responsive service.”
Helpful Report
Posted 6 years ago
Leigh S
Verified Reviewer
“Super great staff and products ! I ordered a rug from them and plan to Purchase another ! Great company”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Could not be happier with the product, or with the service. Purchased two rugs in February - found I needed a third to complete the look. Was able to match the original rugs. Delivery is always prompt. The staff could not be more friendly, nor more helpful when you have questions. LOVE THIS COMPANY!!!”
Helpful Report
Posted 6 years ago
Rocky C
Verified Buyer
“Great prices and selection easy to buy and just waiting now”
Helpful Report
Posted 6 years ago
Lisa W
Verified Buyer
“I ordered two items a small rug and a rug pad. Some how the the pad order was mixed up but they corrected it as soon as they were aware! I will order again!! Ohh and the rug is super cute!”
Helpful Report
Posted 6 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,051 reviews
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