Login
Start Free Trial Are you a business? Click Here

Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Christine C
Verified Buyer
“Great Price and on time delivery. It appears the return policy is simple And reasonable - I’ve not had to use it yet.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“after many weeks of being on back-order, I received my Karastan Spice Market Keralam Garnet Area Rug. The colors are beautiful, vibrant, and the pile of the carpet is very nice. My only complaint is that a free rug pad was to have come with the rug and did not, necessitating a phone call to customer service to see where the pad is. Waiting to hear the outcome on the rug pad.”
Helpful Report
Posted 6 years ago
Hi Kathy, free pads (for qualifying items) ship separate from the rugs, from a separate warehouse. Your pad is shipping from Texas and will likely arrive to you by Friday or Monday. Thank you.
Posted 6 years ago
Anne R
Verified Buyer
“Fast shipping and good communication through email. Site was easy to use.”
Helpful Report
Posted 6 years ago
Brenda M
Verified Buyer
“I love being able to see the rugs in the room prior to purchase. Great feature that will keep me coming back!”
Helpful Report
Posted 6 years ago
Karen P
Verified Buyer
“Quickandeasy”
Helpful Report
Posted 6 years ago
Cynthia W
Verified Buyer
“The rug we ordered came very quickly and was what we ordered, but our choice wasn’t right for the room. Incredible Rugs was very responsive and easy to work with to return the rug. The return was hassle free. I would use this company again any time.”
Helpful Report
Posted 6 years ago
Lisa B
Verified Buyer
“Rugs delivered earlier than expected. Perfect no issues.”
Helpful Report
Posted 6 years ago
Vishnu V
Verified Buyer
“excellent ...good customer service too from Steve,,..I like it overall”
Helpful Report
Posted 6 years ago
Mona S
Verified Buyer
“Excellent prices included free shipping and pad. Excellent service from Fed Ex as well”
Helpful Report
Posted 6 years ago
Nina M
Verified Reviewer
“Incredible Rugs has never disappointed us after three purchases of their Karastan rugs. They arrive as scheduled, the quality is superb and they don’t show wear and tear. Time to find something for my sewing room and so I’m back to Incredible Rugs.”
Helpful Report
Posted 6 years ago
Darlene B
Verified Reviewer
“Thank you! As always, great quality, super fast shipping and best prices on the net! Love INCREDIBLE RUGS AND DECOR!”
Helpful Report
Posted 6 years ago
Paren N
Verified Buyer
“I have been charged (6/5) but have received NO details about my order or it's ship date. I simply would like to see a sample of the Karastan rug I am interested in before i place a non-refundable order for a 9x14 rug. I am very disappointed in Karastan for making it so difficult to see their rugs before purchasing.”
Helpful Report
Posted 6 years ago
Hi Paren, we shipped your sample less than 24 hours after you placed your order. We emailed the tracking details to your gmail.com address on June 5. (Did you check junk/spam folder?) The sample is due to arrive to you on Monday (USPS tracking 9405536205903880105180 ). By the way; the 9x14 size IS refundable, so you are welcome to order it now and you can cancel it next week if you are not satisfied with the sample when it arrives. We'll hold the large order a few days so you can take your time with the sample when it arrives. Thank you.
Posted 6 years ago
Jeanine C
Verified Buyer
“Veryresponsiveandeasytoworkwith.Professionals”
Helpful Report
Posted 6 years ago
LuAnn C
Verified Buyer
“I did not receive any tracking or shipping information even after I sent an email asking for it.”
Helpful Report
Posted 6 years ago
Hi Luann, I see that our system emailed the tracking details to you on Monday morning, and we also responded to your email within 30 minutes of receiving your inquiry. Perhaps our emails to you are landing in your junk folder. Your rugs are en-route by Fedex for arrival to you tomorrow, Thursday. You are always welcome to call or live chat with us during normal business hours (Mon-Fri 9-5) if you need anything further. Thank you and enjoy!
Posted 6 years ago
Cynthia H
Verified Buyer
“Love the rug! Please have fed ex deliver later in the day?! Not 2:00 pm when most people work..thanks”
Helpful Report
Posted 6 years ago
Leigh S
Verified Buyer
“Always a great experience working with Incredible Rugs!!”
Helpful Report
Posted 6 years ago
Kimberley B
Verified Buyer
“Extremely easy and excellent prices.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great price”
Helpful Report
Posted 6 years ago
Laraine B
Verified Buyer
“Your site was easy to navigate. I was looking for a particular rug color and was given many choices. I found and ordered the one I wanted. Lucky me!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The rugs I wanted were unavailable but a staff member e-mailed me almost immediately letting me know they had contacted the supplier and updating me on the status of the rugs -- very impressive! I was contacted again when the rugs became available so that I could place my order -- again, very impressive!! The entire experience was efficient, the backorder was brief, and the prices at Incredible Rugs were the lowest I had found anywhere. Great source, great process!!!!”
Helpful Report
Posted 6 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request