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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Joe H
Verified Reviewer
“Still havent received our rug after a month of delays”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Robert was very helpful in providing selections for my review. Ultimately, my selection was out of stock, but will be filled in 2-3 weeks, and still get the discount Very satisfied with customer service. Quick and easy. Thanks - can’t wait!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Looks great!”
Helpful Report
Posted 4 years ago
Kathy G
Verified Buyer
“Have always had a good experience with Incredible Rugs -great web-site, good communication, fast delivery and even been priced matched without issue. Would highly recommend!”
Helpful Report
Posted 4 years ago
Michele E
Verified Buyer
“This vendor is wonderful! They were helpful, friendly, knowledgeable and, above all, communicative. They kept me apprised of my purchase status, provided a purchase warranty and answered rug care questions. Thanks for a great experience!”
Helpful Report
Posted 4 years ago
Becky S
Verified Reviewer
“You guys are the BEST !!! I have gotten 3 rugs from Incredible Rugs and they are so pretty & plush, and the ordering experience just in itself was amazing !!! I feel that anyone who is even thinking about ordering from this company, will be as thrilled as I am with them...you will never regret it !!!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very nice rug and fast service.”
Helpful Report
Posted 4 years ago
Laura D
Verified Buyer
“Loved this website!”
Helpful Report
Posted 4 years ago
Kathy N
Unverified Reviewer
“I found this company site on Google search as I needed replacement rug pads for my heirloom Karastan rugs. Customer service in ordering was terrific. Delivery was quick with updates for expected arrival. I put them down I had a question. Robert at live chat was very helpful. Great experience I will absolutely order from here again.”
Helpful Report
Posted 4 years ago
Doreen H
Verified Buyer
“Gorgeous rug. Thanks.”
Helpful Report
Posted 4 years ago
Maria F
Verified Buyer
“Love the rugs. A lot. Fast shipment.”
Helpful Report
Posted 4 years ago
Gay F
Verified Buyer
“Very happy with both rug and service. Thank you.”
Helpful Report
Posted 4 years ago
Adela G
Unverified Reviewer
“I couldn't be more pleased with my beautiful runner and your company! My entire shopping experience starting with the large selection of products on your website coupled with the frequent updates on my shipment and on-time delivery made shopping at your company a GREAT customer experience."”
Helpful Report
Posted 4 years ago
Jay H
Verified Buyer
“very professional. happy with purchase.”
Helpful Report
Posted 4 years ago
James M
Verified Buyer
“I received my rug today, very disappointed because the picture present the rug to be of a higher quality than it was so I called to get a return label to ship back . I should not have to pay for a return .”
Helpful Report
Posted 4 years ago
John K
Verified Buyer
“Fast shipping, great communication, solid customer service!”
Helpful Report
Posted 4 years ago
Dottie S
Verified Buyer
“I knew nothing about Incredible Rugs but Googled to find someone who carried Oriental Hudson and I inquired and the person I talked with was very honest about the 10 X 13 Hudson. I have had their Generations for two homes now but had another store that carries them. They can order the bigger rug but I couldn’t get it till Jan/Feb and it was a lot more that your price with the specials. You have earned a new customer as after the furniture comes tomorrow and even though we won’t have the rug by tomorrow, it is on the way from Dalton GA. If all goes well now that it is on a truck on way up here I will be doing a happy dance and if it slower I’ll just have to wait. There were no promises when I bought from you.”
Helpful Report
Posted 4 years ago
Melissa W
Verified Buyer
“We were a bit apprehensive about buying a rug online. Loved the fact that your site allowed us to take a picture and see the rug in our living room with our furniture. We are very pleased with our rug and appreciated the fast communication and shipment. Thank you!!!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Love the rug and pad. Excellent service. I am now considering stair treads. Thank you for everything. Karol Leo”
Helpful Report
Posted 4 years ago
Lyn A
Verified Buyer
“Great website. Easy to navigate with pertinent information. Unbeatable prices !”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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