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Incredible Rugs and Decor Reviews

4.7 Rating 4,040 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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William F
Verified Buyer
“Not very good …excellent. Wonderful buying process. Every step of our purchase was transparent, honest and fairly priced. Delivery was fast and accurate. Even the advice was decent. Although, please, only take the advice about ordering a sample seriously. Buying sight-unseen is difficult. The effort to translate our description of what we like in a rug into a suggested purchase was a huge miss. What we ended up with (Karastan Spice Market) was spectacular. We’ll be back.”
Helpful Report
Posted 3 years ago
Jani G
Verified Buyer
“We originally received the wrong rug. This was an error by the manufacturer, but Incredible Rugs handled the issue quickly and we received the correct rug. Very happy with Incredible Rugs.”
Helpful Report
Posted 3 years ago
James S
Verified Buyer
“Great site, great service! Thanks”
Helpful Report
Posted 3 years ago
David S
Verified Buyer
“Hard to write a review when the order has not arrived and the delivery date changed daily”
Helpful Report
Posted 3 years ago
Norah M
Verified Buyer
“Very user-friendly shopping experience and a great price. The rug has not yet arrived, so I cannot comment on its quality.”
Helpful Report
Posted 3 years ago
Ernesto T
Verified Buyer
“Exceptional service”
Helpful Report
Posted 3 years ago
Debbie C
Verified Buyer
“Couldn’t ask for better product or customer service!”
Helpful Report
Posted 3 years ago
Lin K
Verified Buyer
“Wonderful company to work with for beautiful rugs Thank u Rusty and owner for such a great experience”
Helpful Report
Posted 3 years ago
Linda T
Verified Buyer
“Our rug came even sooner than we thought. It was wrapped very well. I thought that it would be thicker than it appears, so am disappointed in that. Not sure what I will do.”
Helpful Report
Posted 3 years ago
Debra C
Verified Reviewer
“The people at Incredible Rugs and Decor are the best. I have purchased from this company previously and find their service consistently excellent. This time around was no different. Dilene's assistance was outstanding.”
Helpful Report
Posted 3 years ago
Happy C
Verified Reviewer
“I have never experienced such responsive customer service. There was a mistake at the factory and I received the wrong rug. These things happen. What matters is how quickly the mistake was corrected and how well I was treated. You just don't find service like this these days. The selection, quality and price can't be beat. The true value of a business comes to light in how they handle problems, and this company scores top marks.”
Helpful Report
Posted 3 years ago
Kira T
Verified Buyer
“Incredible Rugs and Decor is great! I had an "incredible" experience. The website is user friendly and the service is awesome. I had a wonderful experience from start to finish and I will highly recommend the site to friends and family.”
Helpful Report
Posted 3 years ago
Susan S
Verified Buyer
“Lots of color choices, styles and sizes. Prices were very good. Easy to look through to make a selection, and I was kept up to date on shipping the whole time. An all around good experience.”
Helpful Report
Posted 3 years ago
Mike
Unverified Reviewer
“great value and service”
Helpful Report
Posted 3 years ago
Julian &
Verified Buyer
“Very user compatible site Thanks again for the friendly & knowledgeable phone interface”
Helpful Report
Posted 3 years ago
Vera C
Verified Buyer
“The rug is more beautiful than pictured online. The color is vibrant and the rug is very substantial. I am very satisfied.”
Helpful Report
Posted 3 years ago
Judy B
Verified Buyer
“Very easy process!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Any idea when to expect this order! Thank you!”
Helpful Report
Posted 3 years ago
Aggie S
Verified Buyer
“My rug was on back order but it was easy to check the status and I was notified with an appropriate date for the rug to be back in stock. The rug came in a little earlier than expected and it shipped very quickly. The delivery setup was very easy too. All in all, it was a very good shopping and buying experience. The rug is beautiful in our living room and couldn’t be a better fit for our new furnishings and decor, very nice quality too. The pictures online were very true to color with a good description of the rug. I could have ordered the same rug from a local carpet store but would have paid a great deal more. Glad to have discovered this website and will definitely order from Incredible Rugs and Decor in the future. Thank you!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Fantastic web site Discounts are accurate Karastan products well represented”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,040 reviews
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