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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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James S
Verified Buyer
“Great site, great service! Thanks”
Helpful Report
Posted 3 years ago
David S
Verified Buyer
“Hard to write a review when the order has not arrived and the delivery date changed daily”
Helpful Report
Posted 3 years ago
Norah M
Verified Buyer
“Very user-friendly shopping experience and a great price. The rug has not yet arrived, so I cannot comment on its quality.”
Helpful Report
Posted 3 years ago
Ernesto T
Verified Buyer
“Exceptional service”
Helpful Report
Posted 3 years ago
Debbie C
Verified Buyer
“Couldn’t ask for better product or customer service!”
Helpful Report
Posted 3 years ago
Lin K
Verified Buyer
“Wonderful company to work with for beautiful rugs Thank u Rusty and owner for such a great experience”
Helpful Report
Posted 3 years ago
Linda T
Verified Buyer
“Our rug came even sooner than we thought. It was wrapped very well. I thought that it would be thicker than it appears, so am disappointed in that. Not sure what I will do.”
Helpful Report
Posted 3 years ago
Debra C
Verified Reviewer
“The people at Incredible Rugs and Decor are the best. I have purchased from this company previously and find their service consistently excellent. This time around was no different. Dilene's assistance was outstanding.”
Helpful Report
Posted 3 years ago
Happy C
Verified Reviewer
“I have never experienced such responsive customer service. There was a mistake at the factory and I received the wrong rug. These things happen. What matters is how quickly the mistake was corrected and how well I was treated. You just don't find service like this these days. The selection, quality and price can't be beat. The true value of a business comes to light in how they handle problems, and this company scores top marks.”
Helpful Report
Posted 3 years ago
Kira T
Verified Buyer
“Incredible Rugs and Decor is great! I had an "incredible" experience. The website is user friendly and the service is awesome. I had a wonderful experience from start to finish and I will highly recommend the site to friends and family.”
Helpful Report
Posted 3 years ago
Susan S
Verified Buyer
“Lots of color choices, styles and sizes. Prices were very good. Easy to look through to make a selection, and I was kept up to date on shipping the whole time. An all around good experience.”
Helpful Report
Posted 3 years ago
Mike
Unverified Reviewer
“great value and service”
Helpful Report
Posted 3 years ago
Julian &
Verified Buyer
“Very user compatible site Thanks again for the friendly & knowledgeable phone interface”
Helpful Report
Posted 3 years ago
Vera C
Verified Buyer
“The rug is more beautiful than pictured online. The color is vibrant and the rug is very substantial. I am very satisfied.”
Helpful Report
Posted 3 years ago
Judy B
Verified Buyer
“Very easy process!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Any idea when to expect this order! Thank you!”
Helpful Report
Posted 3 years ago
Aggie S
Verified Buyer
“My rug was on back order but it was easy to check the status and I was notified with an appropriate date for the rug to be back in stock. The rug came in a little earlier than expected and it shipped very quickly. The delivery setup was very easy too. All in all, it was a very good shopping and buying experience. The rug is beautiful in our living room and couldn’t be a better fit for our new furnishings and decor, very nice quality too. The pictures online were very true to color with a good description of the rug. I could have ordered the same rug from a local carpet store but would have paid a great deal more. Glad to have discovered this website and will definitely order from Incredible Rugs and Decor in the future. Thank you!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Fantastic web site Discounts are accurate Karastan products well represented”
Helpful Report
Posted 3 years ago
Charles R
Verified Buyer
“Super easy to order my rug and it came in 6 days. Also this was the best price I could find ANYWHERE!”
Helpful Report
Posted 3 years ago
Susann E
Verified Reviewer
“Dilene in customer service was so helpful! All of my questions were addressed and answered>”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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