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Incredible Rugs and Decor Reviews

4.7 Rating 4,014 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,014 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Cheryl K
Unverified Reviewer
“Great selection, quick delivery and wonderful customer service.”
Helpful Report
Posted 3 years ago
Susan J
Verified Buyer
“The rug came quickly. Best of all, the rug turned out to be more of what I wanted (greener) than in the photo online.”
Helpful Report
Posted 3 years ago
Satchi N
Verified Buyer
“The rug I purchased was $200.00 cheaper than the same sold at a different site, It looks great and I'm very pleased with it, however it was delivered to the wrong address and were it not for the kindness of the people who it was delivered to - they brought i over to me and even brought it into my house, which I would not have been able to do, I don't know how it would have ended. I live in house No. 45, which was clearly written on the label; It was delivered to house No. 86. How the driver could be so incompetent boggles my mind.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Excellent quality...customer service is super friendly and helpful. Have purchased before and will absolutely purchase from Incredible Rugs again.”
Helpful Report
Posted 3 years ago
Michelle S
Verified Buyer
“Excellent Customer Service!! I ordered a rug that was shown as only 1 left in stock and received an email quickly after my order to let me know that they were going to check with the warehouse right away to make sure the inventory count was correct and that my rug was available. The rug was available and is on its way!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Love the rug and the quick delivery! I'd definitely order another rug from this site. Rug looks exactly like the pictures on the site. Soft colors and super soft to walk on.”
Helpful Report
Posted 3 years ago
Phoenix A
Verified Reviewer
“Sales person Dilene Ext 804 was very personable & was helpful with pricing to include Military. With proper information the company will also look at price matching.”
Helpful Report
Posted 3 years ago
Sarah B
Verified Buyer
“Availability of returnable samples is the number 1 most important thing you do!! Thank you!!!!”
Helpful Report
Posted 3 years ago
D. C
Verified Reviewer
“I would not have believed that buying a rug through an on-line store could work so well. Now I know better. The people at Incredible Rugs and Decor made it easy for me with expert advice, a website feature that allows you to place a rug in your room, and through their product sample program and overall customer service. Bravo!”
Helpful Report
Posted 3 years ago
Marsha K
Verified Buyer
“Rusty was very helpful. Great selection of rugs.”
Helpful Report
Posted 3 years ago
Anna M
Verified Buyer
“Great web site - where you are able to see the rug you would like to purchase right in your room ( uploading a picture ) .. really a great help in picking the right color and pattern . Great customer service with personalized e-mail to a single agent and information on the shipping time and methods and link to request more info if needed . Super fast shipping - item sent in less than 24 hours - Great price - my rug was $75 on Amazon but I purchased here for $59 . So overall a fantastic shopping experience and I’ll definitely be purchasing from this site again. Thank you!”
Helpful Report
Posted 3 years ago
Soha S
Verified Buyer
“So far great customer service now I’m waiting on my rug to arrive”
Helpful Report
Posted 3 years ago
Gretchen R
Verified Buyer
“Customer service was informative and excellent. I appreciate them working with me and writing an invoice for the potential full 9 x 12 rug that I anticipate ordering after I receive the sample smaller rug.”
Helpful Report
Posted 3 years ago
Mona J
Verified Reviewer
“Love my rug! It’s so rich in color, a statement piece for my entry way. It is stunning. The customer service is 5 star. Love how you can get rug samples and return them for a refund .”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“So far so good. The shopping experience was smooth and easy. they had the item I wanted when other vendors had not had it, and the price matched what I'd seen for similar products in the same line elsewhere. With an extra holiday discount, free shipping and no tax it came out quite a lot less expensive! I'm very happy so far. If I receive the product I'm expecting in perfect condition and all goes equally smoothly with the delivery this review bumps up to 5 stars once the rug arrives.”
Helpful Report
Posted 3 years ago
Shannon C
Unverified Reviewer
“FABULOUS ! The rugs are wonderful and the delivery was prompt. My whole experience with Incredible Rugs was AWESOME !!”
Helpful Report
Posted 3 years ago
Carolyn N
Verified Buyer
“While the rug I received is quite dissimilar to the one pictured on the site, This is probably due to it's size...The pattern is fairly large and think the 2x3 must just be cut at random from larger pieces????In any case, the pattern and color distribution was not what I thought I was getting, but bottom line, the colors were true and it works well...Nice quality, prompt shipping. 2nd time I've ordered from this site. Love the picture in your room feature, though it wasn't available for this particular rug. (It was, however, on another seller's website who actually had a slightly better price.) Price difference wasn't enough to make me order it elsewhere as previous experience with IRD had been extremely positive.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I ordered a sample of a rug so that I could see how the colors would work in my room. The sample came quickly and it was a great fit. I am now ordering the rug and can return the sample for credit. Getting the sample was what helped me feel comfortable with ordering a rug online!”
Helpful Report
Posted 3 years ago
Polly R
Verified Buyer
“I purchased a simply gorgeous rug from this company awhile back. Shipment was delayed but they kept me in the loop every step of the way. I could not be happier with the company or the rug! I will purchase a second rug from Incredible Rugs in the coming months.”
Helpful Report
Posted 3 years ago
Carol L
Verified Buyer
“Beautiful rugs and exceptional service.”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,014 reviews
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