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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Kim B
Verified Buyer
“The website and ordering process were great. However, now that I have placed my order there has been zero contact regarding the order and shipping of the rug that I purchased. Where is my shipping confirmation? It has been a full week and I haven't received an email about anything. I have been expecting shipping information including timing of shipment. Very frustrating!!”
Helpful Report
Posted 3 years ago
We have sent 4 emails to you to confirm your order, order updates, as well as shipment tracking emails. Please check your junk/spam folder and call our customer service during normal business hours so we can provide the updates you are seeking. Perhaps you have a typo in your email address. Thank you.
Posted 3 years ago
Len S
Verified Buyer
“Ordered 4 samples, easy to access website”
Helpful Report
Posted 3 years ago
Jacynda E
Verified Buyer
“I love how you give the individual colors or the rug and that links you to others similar. Clever.”
Helpful Report
Posted 3 years ago
JEAN W
Verified Buyer
“site was easy to use and there were many choices from which to choose”
Helpful Report
Posted 3 years ago
Kerryl A
Verified Buyer
“Incredibly good quality of my rugs. I am thrilled with them. Ordering was easy, but the follow up with tracking was a little rough. However, the email team was responsive and helpful.”
Helpful Report
Posted 3 years ago
Gayle L
Unverified Reviewer
“I am very happy with my order from Incredible Rugs & Decor. My order arrived fast and in perfect shape. Thank you!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I loved the beautiful colors in the rug I received so much I bought two more to go along with it.”
Incredible Rugs and Decor 5 star review on 6th March 2022
Helpful Report
Posted 3 years ago
Alicia B
Verified Buyer
“Are keeping me informed about my shipment”
Helpful Report
Posted 3 years ago
Antoinette B
Verified Buyer
“Very helpful and pleasant customer service representative I will shop Incredible Rugs again soon.”
Helpful Report
Posted 3 years ago
Kathleen K
Verified Buyer
“Easy navigation quick response”
Helpful Report
Posted 3 years ago
Teryl I
Verified Buyer
“Website is easy to navigate, lots of stock to choose from and the coupon was an extra bonus. I will be ordering again very soon”
Helpful Report
Posted 3 years ago
Terri K
Verified Buyer
“Shopping on the site was very easy and loved the product : tachy pad.”
Helpful Report
Posted 3 years ago
Eileen M
Verified Buyer
“Yeah! Great service on website and shipping promptly. I judge a company by service and this one is great!”
Helpful Report
Posted 3 years ago
Eileen M
Verified Buyer
“Website easy to navigate and easy to order. My order was shipped promptly!!!”
Helpful Report
Posted 3 years ago
DonL
Verified Reviewer
“Best price out there. I also had a special situation involving my order and shipment and was accommodated accordingly. Haven’t received order yet but so far, excellent customer service!”
Helpful Report
Posted 3 years ago
Judy W
Unverified Reviewer
“I enjoyed my shopping experience very much. All my questions were answered quickly and any concerns I had were also taken care of. A very good shopping experience. Thank you”
Helpful Report
Posted 3 years ago
Dale
Verified Reviewer
“We are very pleased with our rug. It is just what we wanted. What was especially nice was being able to purchase a sample of the rug to confirm we really liked the colors. The delivery was fast and efficient. What was very impressive was that I was contacted when our rug was back in stock. What nice customer service! I would highly recommend you to my friends. I would give you 5 stars. Plus, we purchased a complimentary smaller rug to place in front of the sliding doors.”
Helpful Report
Posted 3 years ago
Lorri I
Verified Buyer
“Ordering and delivery were very good. Rug is much thinner than anticipated.”
Helpful Report
Posted 3 years ago
Susan F
Verified Buyer
“Working with Incredible Rugs and Decor proved to be an excellent experience. Their professionalism and integrity was evident from the get go. When I emailed them with a concern, their response was quick and the issue was attended to immediately.”
Helpful Report
Posted 3 years ago
Karen S
Verified Buyer
“We have received our rugs.exactly what I wanted. Wonderful experience shopping with Incredible Rugs and Decor. Communication was exceptional. I knew exactly how items shipped and when they were to deliver. Thank you for a stress free shopping experience.”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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