Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,059 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

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“The good: We ordered the Renaissance rug in Sable, and it is very beautiful and well constructed. We are very happy with it. The so-so: It is on the very yellow end of beige and doesn't match the picture on the website at all, plus the name "Sable" is rather meaningless because it doesn't have any brown in it -- more like a gray stripe. Of course color is risky when buying online, but that means the pictures and descriptions need to be MORE accurate, not less. The bad: I had to ask for shipping information three times, which after spending $1000 had me a bit worried; furthermore, they shipped it freight and the freight company kept my rug in the truck while asking for $90 more to bring it into my apartment rather than just drop it on the sidewalk. We made "other arrangements" but that meant I had to lay out more cash to get it in the house. The upshot: Overall we are happy with the rug, but I wouldn't purchase this way again.”

Helpful Report

Posted 8 years ago

Margaret, I'm sorry to hear about these issues. We will contact the Freight Company to see why the tracking info was not passed onto you and why they asked you for more money when the delivery was already paid for up front. We'll follow up with you once we have more details. Regarding color issues, keep our sample program in mind; it's a great way to test color in the home before ordering a giant sized rug. If a sample is not available, we can substitute with a 2x3 size.

Posted 8 years ago

“Excellent experience all around! Great prices & quality. Fast Delivery and top-notch service is why I keep coming back!”

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Posted 8 years ago

“Excellent customer service”

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Posted 8 years ago

“Response to initial order was almost immediate. The shipping and receipt of the rug I ordered was quick. The only negatives were FedEx required a signature to deliver and my rug has a ripple from the way it was rolled on the core. I've placed heavy objects on the ripple with hopes it will flatten out.”

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Posted 8 years ago

“Great customer service. Super fast shipping. The rug I bought is gorgeous. The price was great. I'm going to be ordering more, so I'll appreciate the discounts they offer. I couldn't be happier.”

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Posted 8 years ago

“As usual, in todays market, your customer service is above the rest. It has been a pleasure furnishing my new home with the help of all your associates.”

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Posted 8 years ago

“Easy to order and price was fair.”

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Posted 9 years ago

“So many great options and I found the rug I was looking for at half the price! The site is really user friendly and I enjoy browsing all the different brands and styles.”

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Posted 9 years ago

“Cyrena was over the top helpful in my search for a dining room rug to coordinate with the one I had purchased for my living room. Wonderful, attentive service and great prices!”

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Posted 9 years ago

“Very good service, quick. Very good communication.”

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Posted 9 years ago

“I found exactly what I was looking for at a great price and it was delivered very quickly.”

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Posted 9 years ago

“"You were very pleasent when I talked with you, but I still don't know when or if the rug pads were shipped. Mary E Kelly"10/15/17 Rubber pads have arrived. You carried through on requiring a signature upon delivery as well as a notice of when they would arrive. Well done. Mary E Kelly”

Helpful Report

Posted 9 years ago

Hi Mary. We sent you a couple of emails with tracking updates. Perhaps they landed in your junk folder? Your rug pads shipped a few days ago and will be delivered by Fedex tomorrow. I called and spoke to Beth who will be watching for the delivery, so all is well. If you need anything further, please call or use our live chat to be sure you get our responses. Thank you.

Posted 9 years ago

“Communication and pricing is excellent! Can't wait to get my rug!”

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Posted 9 years ago

“In stock, shipped quickly, great price”

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Posted 9 years ago

“Incredible rugs offered the lowest price on the area rug I was looking for . The rug was in stock and after a minor hiccup (remedied with a quick call to their customer service) the rug is on its way . Couldn't be happier .”

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Posted 9 years ago

“This site is the best -- selections prices and customer service. They are knowledgeable about inventory, made some fantastic practical recommendations and kept me in the loop about delivery times. Recommend highly.”

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Posted 9 years ago

“Wonderful to work with. They not only matched but beat any other price for the rug I wanted.”

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Posted 9 years ago

“My first experience with Incredible Rugs & Decor was a five star experience! This company has amazing customer service, first hand knowledge about their products & sells first class products with easy ordering & easy returns!! I ordered-Chandra Kappa beige shag rug in a 5x8- & couldn't be happier with it. It's plush, & shaggy with 3 different fabrics making up the entire look. The sample I ordered came in just a few days so I jumped ob this selection. It's true to the on-line color & the quality is outstanding.”

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Posted 9 years ago

“We were a bit nervous ordering a carpet sight unseen online. We ordered a carpet and pad on Saturday and it arrived 5 days later!!!! We were notified each step of shipping and the carpet is beautiful!!! We would definitely order from you again in the future. Thank you so much!”

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Posted 9 years ago

“The staff is very responsive to inquiries and takes a sincere interest in customer satisfaction.”

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Posted 9 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,059 reviews