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Incredible Rugs and Decor Reviews

4.7 Rating 4,052 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
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Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Karen C
Verified Buyer
“The rug I found was beautiful, the price was less than anywhere else I saw it, and the delivery was speedy. I'm so happy with how it turned out.”
Helpful Report
Posted 8 years ago
Gerald B
Verified Buyer
“Customer service representative walked me through the process and was very helpful.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I had to evacuate for Hurricane Irma so Steve put a hold on my rug until I could return home. My rug arrived today and I love it. Great customer service and beautiful rug.”
Helpful Report
Posted 8 years ago
Kathleen M
Verified Buyer
“Placing the order was quick and easy.....hope their delivery service is prompt as well”
Helpful Report
Posted 8 years ago
PEGGY S
Verified Buyer
“I'd give Incredible Rugs 10 stars if I could based on customer service so far. I had a couple of questions last Saturday when I was about to order two samples. I ended up chatting with Steve Aijian (principal) of Incredible Rugs and Decor. We chatted back and forth, even taking about Hurricane Irma. I couldn't believe my "chat" wasn't answered by a call center somewhere offshore. Then yesterday afternoon I decided to reach out since I had not received tracking info on samples that should have shipping the day before. To my amazement, I woke up this morning to an email from Steve telling me my shipment will arrive on Monday (tracking info included). I don't know how they do it! They make you feel like you are their most important customer. Living here in fast paced Silicon Valley, customer service is a thing of the past. They really are "incredible"...just like their name says! So refreshing to deal with this company. I truly am amazed!!!”
Helpful Report
Posted 8 years ago
Deborah P
Verified Buyer
“It was easy to order and a great price. I received a personal follow up and shipping was speedy! GREAT SERVICE!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I have been pleased with every rug I have bought. The staff is very helpful, and the 112% price match is for real. Great quality and customer service.”
Helpful Report
Posted 8 years ago
Chris C
Verified Buyer
“Have not received rug yet, but service so far has been "incredible"!”
Helpful Report
Posted 8 years ago
Susan M
Verified Buyer
“Quick delivery, colors true to image, looks as beautiful as I had hoped and got a great sale price. Do wish a little more cushy not their fault but my lack of experience in materials. Love it!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“The rug was shipped quickly. I am surprised at the low cost of this quality rug. An "A" for this store! Thanks”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Great customer service: provided helpful information; provided suggestions that directed me to manufacturers that produce the type of rug I wanted; priced rug and pad competitively; shipped quickly.”
Helpful Report
Posted 8 years ago
Cindy R
Verified Buyer
“My order came quickly. I love the look of the rug and the colors are perfect in my room. My only concern is the durability. It is a woven type rug and it snags easily.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Item was received just as ordered. Very quick shipping!”
Helpful Report
Posted 8 years ago
Linda A
Unverified Reviewer
“Steve kept in touch with me daily to let me know how my order was going since it was the last of its kind in a clearance sale. I have nothing but good things to say about this company.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Rug was exactly as ordered, arrived in perfect shape & on schedule!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Very courteous customer service.The item was beautiful and delivered very quickly.Best price of all I researched.”
Helpful Report
Posted 8 years ago
Sherrie B
Verified Buyer
“Matched my old one”
Helpful Report
Posted 8 years ago
Elizabeth P
Verified Buyer
“Very easy to navigate the site. Pricing good. Service very good as well. Product shipped within 3 days. Would absolutely use again.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Once again I have been very happy with the service and price.”
Helpful Report
Posted 8 years ago
Debra H
Verified Buyer
“They made extra effort to ensure the rug sample I had from another store is the one they would be sending me. Very helpful”
Helpful Report
Posted 8 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,052 reviews
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