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Incredible Rugs and Decor Reviews

4.7 Rating 4,052 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
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Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Sharon S
Verified Buyer
“If you need any type of Décor for your home or office you must buy from this company. The Customer Service is incredible (Steve for me personally). They care about their customers and will go out of their way to do anything to help make your shopping experience an excellent one.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I was ordering a rug for my elderly cousin. We had several questions about the area rug we were looking at. I used the chat and the customer service person was extremely helpful. Cyrena explained the 112% price match. She matched a price for the same rug on Amazon plus gave an extra percentage. The free shipping and no tax was an added advantage. The rug arrived on the day estimated. We love this rug. It is bright and cheery. It gives the room a very rich appearance and my cousin is thrilled to have it. Thank you for excellent customer service and outstanding quality.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“customer service is sorely lacking in most companies, but not this one. I have always received prompt and courteous help. This is my 4th purchase and I will be back. Rugs are delivered in a timely manner, returns are graciously accepted, and I have been pleased with rugs I kept. Who could ask for more?”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Great Customer Service!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“always knowledgeable, helpful, & cheerful......even with my many phone calls re changes, etc......”
Helpful Report
Posted 8 years ago
Sonja F
Verified Buyer
“I just ordered a rug from Incredible Rugs and Decor. I received the rug within 3 business days of placing the order. The order process was easy to understand and I felt safe with the added security protection provided. The rug is beautiful. We can't wait to place it in our new home!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I was very impressed with incredible rugs and Decor! Prices are great, shipping speed and communication from the company was top-notch”
Helpful Report
Posted 8 years ago
Tom G
Verified Buyer
“Great price and fast shipping, I will definitely buy from them again!”
Helpful Report
Posted 8 years ago
Donna D
Verified Buyer
“Haven,t received the rug yet but Steve has been a delight so far to work with”
Helpful Report
Posted 8 years ago
Debra C
Verified Buyer
“Beautiful runner, looks great a little disappointed the color it's a little darker than the rug I have, and tried to match with the same maker and design”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“From the time I placed the order until the rug arrived "just a few days later" it was the easiest purchase I have ever made. Great Price....Great Service....Great Experieince! Thank You "Incredible Rug!"”
Helpful Report
Posted 8 years ago
Rebecca M
Verified Buyer
“I loved the large assortment of rugs that you offered. After weeks of looking on line and in stores, I decided the Karastan was the brand that had the quality I was looking for. You were several hundred dollars lowered than my local store. I could not decide which carpet to pick and Steve suggested that I order the runner and if that worked, the larger rug. After seeing the runner in my room, I decided that another rug would be better. The return was very easy. The new rug has arrived and I love it! The quality, the price, and the service are tops. I will certainly be a repeat customer.”
Helpful Report
Posted 8 years ago
Hans N
Unverified Reviewer
“Just received my 1,200 dollar rug and colors washed out. Can hardly see the designs. VERY UNHAPPY. Will never purchase another big ticket item on the web.”
Helpful Report
Posted 8 years ago
Hans, I'm sorry to hear about your disappointment. The rug you ordered has a 'vintage finish' which is intentional to give the rug an aged, antiqued look which is quite fashionable in today's Interior Design market. Feel free to live with the rug for a week or two and just then let us know if you'd like assistance in returning it for a refund or exchange. Keep in mind; our sample program is a great way to test out color and texture in person before ordering a large item. - Steve
Posted 8 years ago
Catherine P
Unverified Reviewer
“Customer service was excellent. Rug was priced well and arrived perfectly!”
Helpful Report
Posted 8 years ago
Catherine P
Verified Buyer
“What a terrific experience dealing with this company! Not only was the price on the rug I selected significantly less, there's was no tax or shipping. Steve communicated with me direct and the rug arrived in perfect condition. I love it and will be purchasing more from Incredible Rugs in the near future!”
Helpful Report
Posted 8 years ago
C D
Unverified Reviewer
“Steve was incredibly helpful, kind, and very professional. I will definitely buy all my rugs from this store! He even told me to wait on the rug pad to ensure I liked the way it held up to an office rolling chair. He is not pushy about upselling! I bought the Loloi Anastasia af-08 and it looks exactly as pictured. It's perfect!”
Helpful Report
Posted 8 years ago
C D
Verified Reviewer
“Steve was incredibly helpful, kind, and very professional. I will definitely buy all my rugs from this store! He even told me to wait on the rug pad to ensure I liked the way it held up to an office rolling chair. He is not pushy about upselling! I bought the Loloi Anastasia af-08 and it looks exactly as pictured. It's perfect!”
Helpful Report
Posted 8 years ago
Paula M
Verified Buyer
“What a great experience I had with this website. I noticed the same rug at a lower price at Target. I emailed and got a better price through the price guarantee. The email was sent very quickly too so that I could make my decision and put in my order. The customer service seems excellent. I am looking forward to my 2 rugs arriving at my house on Tuesday. I love the selection of rugs too.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Even though the rug didn't match, the staff was very helpful with the return. Corrine Johnson”
Helpful Report
Posted 8 years ago
Janet K
Unverified Reviewer
“Took a few extra days to receive them due to the holiday, but customer service was very good at keeping me updated. The Suryea rugs look great on my sun porch-- just the gold and gray color depicted in their photos. These are the second rugs I ordered, and would definitely recommend to anyone.”
Helpful Report
Posted 8 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,052 reviews
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