Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,038 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the website and rug ... looks just as shown . Mahalo”

Incredible Rugs and Decor 5 star review on 5th September 2018

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Posted 7 years ago

“Great service, excellent product. Have ordered three times from them and would use them again!”

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Posted 7 years ago

“The rug is just what i wanted at the front door. Colors a great ans rug looks fantastic. Would deffinately ordee from this company again”

Incredible Rugs and Decor 5 star review on 4th September 2018

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Posted 7 years ago

“The rug is beautiful, good quality and makes my room pop. It was $100 less than other sites. Great customer service regarding shipping dates.”

Incredible Rugs and Decor 5 star review on 3rd September 2018

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Posted 7 years ago

“I bought a beautiful rug for hundreds of dollars less than the lowest price I could find. My husband called the company and someone actually picked up the phone right away. Shocking! I received my rug in 2 days. We’re very happy and we know that we got the very lowest price.”

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Posted 7 years ago

“I love your online tool with which I could upload a photo of my room and see how different rugs I was considering looked in the room.”

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Posted 7 years ago

“They sent the wrong color rug. No way to contact them other then via email. No telephone number.”

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Posted 7 years ago

I'm sorry our warehouse sent an incorrect item. We'll be happy to get this corrected right away, at no cost to you. You can find our phone number at the top and bottom of every page on our site, as well as on our 'contact us' page as well as your order confirmation and tracking emails. We'll be in touch shortly with a solution.

Posted 7 years ago

“Super nice customer service. Lovely Karastan rug!”

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Posted 7 years ago

“Bought a rug. Unfortunately it was the wrong shade of green. Super fast customer service is they refunded my money and allowed me to send back the rug with no issues. Will buy rugs only from here. Outstanding service.”

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Posted 7 years ago

“I’ll start by saying that I don’t often leave feedback for purchases (positive or negative). My thought process is that we expect a company to do their job correctly and with care. That is the expectation. Our experience with Incredible Rugs was, well…………….incredible! We felt that their commitment to customer satisfaction needed to be shared. I’d provide a 10 star rating if that was an option! We recently purchased two area rugs that required quite a bit of coordination and communication between us, Incredible Rugs and the rug manufacturer. During the whole process, over 40 emails were completed between Incredible Rugs and myself. Never once did anyone hide behind their email system at Incredible Rugs. Quite the opposite was true. Email responses were very fast and on point. Every question, concern and request made by me was immediately followed up on and addressed. I told Steve (our customer service contact at Incredible Rugs) that this was the most pleasing customer experience I’ve encountered in many years. Steve and the staff at Incredible Rugs provide a benchmark customer experience! My trust and comfort with a company is not easily earned. Whenever the time comes for us to purchase additional area rugs, we’ll only be looking at Incredible Rugs for those purchases as they’ve earned that right! Every so often a company goes well beyond standard industry service levels. Boy does the staff at Incredible Rugs make you feel like you are their number one priority. Now for a few comments on the fantastic wool area rugs we purchased (Nourison Versailles Palace VP05 Mushroom area rugs, 5’ 3” x 8’ 3” and a runner 2’ 3” x 8’ 3”)……………..WOW! These wool rugs are stunning and beautiful. The main colors include rich deep browns, tan/beige and caramel. Other colors around the trim work/edges include burgundy and a few small blue accents. My pics don’t do the rich colors justice. The rugs are of very high quality. We were afraid of purchasing wool rugs via the internet since one cannot feel or see the actual rugs. These rugs were even better than we thought they were going to be. They far exceeded our expectations. Thank you to the staff at Incredible Rugs for all your efforts! All my best!”

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Posted 7 years ago

“I have been searching for a new 9 x 12 rug for my livingroom for months. Saw a Karastan that I loved at Macy's, but it was over $3,200 and above my budget. Through a google search, I discovered your site where I found the exact same rug for a fraction of the price. To be sure the colors worked in my home, I ordered a runner and was delighted when it arrived (in short order) and matched beautifully. Not only that, the rug is plush and gorgeous! I went back to the site and ordered the 9 x 12 and got a 10% discount on top of their already low pricing. The new rug should be delivered next week and I can't wait to get it! Happy dance!”

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Posted 7 years ago

“Kept me posted on order and delivery. The plastic was opened upon delivery, but rug does not seem to be damaged.”

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Posted 7 years ago

“Couldn’t ship my rug in 2 weeks frustrating.”

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Posted 7 years ago

So sorry to hear this. Most items arrive within a week or less. We'll research the details of your order and contact you once we find out what went wrong. Thank you for your feedback.

Posted 7 years ago

“Very Happy”

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Posted 7 years ago

“I love the rug that I purchased. Its colors are beautiful and the quality is exceptional. The only trouble is I didn't received the pad that was supposed to come with it.”

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Posted 7 years ago

We're glad to hear you are happy with your rug. Rug pads ship from a separate warehouse so they will arrive separate from the rug, usually within a day of the rug arriving. We'll follow up on your order, just to be sure there wasn't an oversight in the warehouse. Thank you.

Posted 7 years ago

“Incredible Rugs and Décor worked with me to get the correct sizing for 2 hallway runners, one of which was 27 feet long. If the online drop-down list of rug runner lengths doesn't fit your needs, they will work with you to provide the length you need. The rugs arrived quickly, they were the perfect length, and they are beautiful. Thank you!”

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Posted 7 years ago

“Communication and customer service have been excellent.”

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Posted 7 years ago

“Love the rug; quality, price, service and delivery were excellent. The rug was out of stock when I ordered it, Incredible Rugs contacted the factory to make sure it would be available in the future and sent me emails on the progress of my order. I would definitely do business with this company again.”

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Posted 7 years ago

“Compared prices and they were very good, the product arrived in excellent condition. I'm very happen with this purchase. If they are the lowest price on my next purchase I would purchase from them again.”

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Posted 7 years ago

“The shopping and purchasing were easy: the web site is a piece of cake, and I found the rug true to pictured. When it didn't come quickly, I emailed Steve and we held the delivery until the time I'd be back home. He made that so comfortable for me, and it's rare that sort of customer service happens with online shopping. The price was right, delivery was perfect. I can't ask for more!”

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Posted 7 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews