Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,059 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a 8x11 rug. We wanted wool but ended up with synthetic but it is beautiful, soft, gorgeous color, detailed design we love it! Colors we’re very true to what we saw on our computer screen may be a bit lighter. Shipping and delivery were flawless. I would definitely order from incredible rugs again.”

Incredible Rugs and Decor 5 star review on 6th October 2018

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Posted 8 years ago

“I’m very satisfied with the choice rug Loloi - Patina - 04 it’s absolutely beautiful. It looks vintage - depending on how you look at the rug the colors are more defined. Robert was most helpful with any questions that I had. This is my second time ordering from Incredible Rugs. I would highly recommend them. Vic”

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Posted 8 years ago

“I was extremely satisfied with my experience. I ordered my rug late on Friday and it was delivered on Tuesday. It was just as it appeared on the website. I would definitely order from them again in the future.”

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Posted 8 years ago

“I love the rugs. The shipping process was very fast. I would recommend your store to everyone!”

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Posted 8 years ago

“Lightning fast response!”

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Posted 8 years ago

“I give Incredible Rugs 5 Star. Customer service is awesome. My rug was delivered in 4 days to Indiana. I saw this rug at Macy’s was going to cost over $1000 for the very same rug. I searched the internet read the reviews and the rest is history. I am reluctant to order on line the reviews were positive. Will continue to buy from Incredible Rugs.”

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Posted 8 years ago

“Communication with rep. Speedy delivery”

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Posted 8 years ago

“If I were to order a rug again, I would order a 2x3 to check the color. I like the rug I purchased, but the colors do not work. I can return, but it will cost $150. I am disappointed with this company and myself for not looking into the return policy in more detail. This is a service. The rugs are sent from the manufacturer.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Our sample program is an excellent way to check colors in your room before ordering a full size rug. Most of our rugs are thick and heavy and returning a very large size can be pricey. A tip; try rotating the rug in the room. Colors can change dramatically when you simply turn the rug 180 degrees. Thank you.

Posted 8 years ago

“The rug came in a shorter time than I expected- which was great! Very considerate service- I liked being notified that it was shipped and the delivery time. I was also impressed by the thank you email I received right after ordering- an email from A PERSON!”

Incredible Rugs and Decor 5 star review on 27th September 2018

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Posted 8 years ago

“your service was "incredible", I couldn't have asked for more, and the rug we received was just what we were looking for! Thank you”

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Posted 8 years ago

“Professional and courteous guys......very helpful and gave me the best price on a runner rug. Transaction was easy and smooth even with a slight delay from the manufacturer. I would buy from them again.”

Incredible Rugs and Decor 5 star review on 25th September 2018

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Posted 8 years ago

“Excellent customer service!”

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Posted 8 years ago

“The selection is incredible!! I found a perfect rug. I really appreciated updates via text and email after the order was placed, and it was delivered quickly. Had to contact the customer service and received a response within 15 minutes. Excellent merchant!! Very happy with product and service.”

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Posted 8 years ago

“I found Incredible Rugs and Decor while searching the web for a particular rug. With their discount, I could not find a better price. I was notified of every step taken before my rug arrived. Service and shipping was great. Arrived two days earlier than was due. I would buy from this company again, if the need arises. Rug was beautiful, as expected.”

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Posted 8 years ago

“I'm mostly disappointed about the cost of return being over 20% of the cost of the rug. I wish there were cheaper ways to send them back. One I never opened, the other I opened and closed once I seen the color. I was planning on getting the same carpet in another color as I already own 3 of their carpets in the grey and brown which I love. I can buy and return locally at no cost. This turned out to be very expensive.”

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Posted 8 years ago

Thank you for your input. As Fedex and UPS continue to raise their rates, our Sample Swatch Program is very beneficial. It's a great way to check colors/texture in your home without the hassle and expense of returning a large size rug if the colors don't work out. Our samples are cut down from large rugs so you can accurately see the scale of the pattern, as well.

Posted 8 years ago

“Incredible Rugs and Decor was one of the few dealers that had the discontinued rug that I desperately wanted--and at the cheapest price available. Not only was shipping prompt, but it was free!”

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Posted 8 years ago

“They are so easy to clean. I love them!”

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Posted 8 years ago

“They sent the rug I ordered promptly and notified me when it was coming and when it had been delivered.”

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Posted 8 years ago

“Shipped quickly, rug even better looking than pictured, well packed, rolled out and lay flat within a day. Will purchase again from Incredible Rugs & Decor.”

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Posted 8 years ago

“Kept us informed on backorderwd rug”

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Posted 8 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,059 reviews