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Incredible Rugs and Decor Reviews

4.7 Rating 4,051 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
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About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous
Verified Buyer
“The rug came in a shorter time than I expected- which was great! Very considerate service- I liked being notified that it was shipped and the delivery time. I was also impressed by the thank you email I received right after ordering- an email from A PERSON!”
Incredible Rugs and Decor 5 star review on 27th September 2018
Helpful Report
Posted 7 years ago
Karen F
Verified Buyer
“your service was "incredible", I couldn't have asked for more, and the rug we received was just what we were looking for! Thank you”
Helpful Report
Posted 7 years ago
Sharon
Verified Reviewer
“Professional and courteous guys......very helpful and gave me the best price on a runner rug. Transaction was easy and smooth even with a slight delay from the manufacturer. I would buy from them again.”
Incredible Rugs and Decor 5 star review on 25th September 2018
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Excellent customer service!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The selection is incredible!! I found a perfect rug. I really appreciated updates via text and email after the order was placed, and it was delivered quickly. Had to contact the customer service and received a response within 15 minutes. Excellent merchant!! Very happy with product and service.”
Helpful Report
Posted 7 years ago
Daniel M
Verified Buyer
“I found Incredible Rugs and Decor while searching the web for a particular rug. With their discount, I could not find a better price. I was notified of every step taken before my rug arrived. Service and shipping was great. Arrived two days earlier than was due. I would buy from this company again, if the need arises. Rug was beautiful, as expected.”
Helpful Report
Posted 7 years ago
Phillip H
Verified Buyer
“I'm mostly disappointed about the cost of return being over 20% of the cost of the rug. I wish there were cheaper ways to send them back. One I never opened, the other I opened and closed once I seen the color. I was planning on getting the same carpet in another color as I already own 3 of their carpets in the grey and brown which I love. I can buy and return locally at no cost. This turned out to be very expensive.”
Helpful Report
Posted 7 years ago
Thank you for your input. As Fedex and UPS continue to raise their rates, our Sample Swatch Program is very beneficial. It's a great way to check colors/texture in your home without the hassle and expense of returning a large size rug if the colors don't work out. Our samples are cut down from large rugs so you can accurately see the scale of the pattern, as well.
Posted 7 years ago
Anonymous
Verified Buyer
“Incredible Rugs and Decor was one of the few dealers that had the discontinued rug that I desperately wanted--and at the cheapest price available. Not only was shipping prompt, but it was free!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“They are so easy to clean. I love them!”
Helpful Report
Posted 7 years ago
Linda G
Verified Buyer
“They sent the rug I ordered promptly and notified me when it was coming and when it had been delivered.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Shipped quickly, rug even better looking than pictured, well packed, rolled out and lay flat within a day. Will purchase again from Incredible Rugs & Decor.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Kept us informed on backorderwd rug”
Helpful Report
Posted 7 years ago
Kathy P
Verified Buyer
“Everything arrived on time exactly as described”
Helpful Report
Posted 7 years ago
David S
Verified Buyer
“The ordering process and delivery were great. Price was outstanding, the best I found on my particular rug. I would have given 5 stars except for the fact that the rug I ordered was a smaller version of a large rug I already had. After receiving it, while the pattern was the same the colors were off quite a bit. It wasn’t going to work where I had planned to use it but we decided to keep to and use in a different area.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Beautiful. The colors are very similar to the online image. Really brightens up my kitchen!”
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Posted 7 years ago
Anonymous
Verified Buyer
“Always helpful”
Helpful Report
Posted 7 years ago
Joyce S
Verified Buyer
“Excellent product & customer service. Fast delivery.”
Incredible Rugs and Decor 5 star review on 14th September 2018
Helpful Report
Posted 7 years ago
Kathleen D
Verified Buyer
“I contacted customer service after I paid for the rugs to see if I could change the color without having to return and reorder. Right away the owner contacted me, sent me a screenshot to confirm the new color I was requesting, changed and processed the order. Went above and beyond in customer service!”
Helpful Report
Posted 7 years ago
Susan S
Verified Buyer
“Fast and Prompt as well as very helpful. I love the site.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Fast Shipping and Great Quality”
Helpful Report
Posted 7 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,051 reviews
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