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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous
Verified Buyer
“Bright vibrant color. Looks like it will be easy to maintain. One down side is that the edges curl a bit from being rolled but we have something heavy on two of them and they should flatten out soon. We are getting lots of compliments!”
Helpful Report
Posted 7 years ago
Emily G
Verified Buyer
“excellent customer service”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Your employees need training in customer service. I had an unfilled order and became absolutely exasperated with some bozo who was running his mouth, talking down to me and not listening, much less trying to solve the problem. Never again.”
Helpful Report
Posted 7 years ago
It can be frustrating when an item sells out early. We do our best to provide helpful solutions and/or accommodations whenever possible. I'm sorry if our attempts to serve you came across as less than helpful and courteous. Our intentions were, apparently, misinterpreted. Our apologies.
Posted 7 years ago
Anonymous
Verified Buyer
“photos matched carpet, fast delivery”
Helpful Report
Posted 7 years ago
Gail V
Verified Buyer
“quick delivery and the best sale prices! I will order from you again!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good quality rug, good communication about delivery”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Great communication throughout.”
Helpful Report
Posted 7 years ago
Susan C
Verified Buyer
“Absolutely the best customer service!”
Helpful Report
Posted 7 years ago
Ruby C
Verified Buyer
“My rug is beautiful and arrived in excellent condition as well as padding.”
Helpful Report
Posted 7 years ago
Dawn A
Verified Buyer
“The price was awesome- the rug came quicker than expected. I was so excited I went to FedEx Freight to pick rug up myself. However, the packaging came ripped and the rug was a little greasy/ dirty. I concerned, I would have to return the rug. Just wiped it off and all good. Thank you for such a great experience.”
Incredible Rugs and Decor 5 star review on 20th October 2018
Helpful Report
Posted 7 years ago
Victoria J
Verified Buyer
“I love being able to get a rug sample--really makes the decision process so much easier. Although, the rug color was not what I wanted, returning the rug sample was so quick and simple.”
Helpful Report
Posted 7 years ago
Kori A
Verified Buyer
“Great and friendly service. Wonderful selection.”
Helpful Report
Posted 7 years ago
Cathy
Verified Reviewer
“I just purchase a Loloi Anastasia rug in grey/sage. It is a beautiful rug, and the service that I received from Incredible Rugs was really Incredible! The rug arrived early, in perfect condition and was just as described. I couldn't have asked for a better experience. I also love the prices at Incredible Rugs. I did look at other sites before purchasing this rug. Incredible Rugs was the best price, and I do believe the best service.”
Helpful Report
Posted 7 years ago
Steve H
Verified Buyer
“Thank you very much! Great product...great service!”
Helpful Report
Posted 7 years ago
Elizabeth B
Verified Buyer
“The 10% off for new customers discount was my reason for buying from Incredible Rugs but their excellent customer service will be my reason for purchasing from them again. The rug I ordered was backordered but it arrived much more quickly than expected. I emailed the company with several questions about the backorder & the delivery and every email was answered quickly, courteously & completely. I love my rug and it was a great experience buying it from Incredible Rugs.”
Helpful Report
Posted 7 years ago
Sharon
Unverified Reviewer
“Love my new rug exactly as pictured great quality. Saved me $300 over Macy’s price for the exact rug and brand. Very satisfied!!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy online experience. Rug received is exactly as described.”
Helpful Report
Posted 7 years ago
June P
Verified Buyer
“Very professional organization. I had to sign for the rug due to the value; however, there was communication every step of the way which always works to ensure a smooth transaction. Will definitely use them as a source for future purchases and will not hesitate to give them a recommendation to friends and family.”
Helpful Report
Posted 7 years ago
BARBARA L
Verified Buyer
“YOU HAD THE RUNG ON SALE I WANTED WHICH WAS GREAT. HOWEVER YOU ARE ASKING FOR A REVIEW AND I HAVE NOT EVEN RECEIVED IT YET. I WILL SAY COMPARED TO OTHER PLACES I HAVE ORDERED RUGS FROM, I USUALLY GET THEM WITHIN 3-4 DAYS OF ORDER AND IT IS FREE SHIPPING. I DO FEEL YOUR SHIPMENT TIME IS TOO LONG FOR ME TO ORDER IN THE FUTURE.”
Helpful Report
Posted 7 years ago
Thanks for your feedback, Barbara. I see you ordered on Thursday and your rug and free pad are out for delivery today, Tuesday, by UPS. With the Labor Day Holiday, that's 3 business days. Thanks again and enjoy!
Posted 7 years ago
Judith D
Verified Buyer
“We ordered a 8x11 rug. We wanted wool but ended up with synthetic but it is beautiful, soft, gorgeous color, detailed design we love it! Colors we’re very true to what we saw on our computer screen may be a bit lighter. Shipping and delivery were flawless. I would definitely order from incredible rugs again.”
Incredible Rugs and Decor 5 star review on 6th October 2018
Helpful Report
Posted 7 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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