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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Mindy A
Verified Buyer
“I love shopping on this site for so many reasons, including unique products, great navigation and terrific prices. Can't wait to get my rug!!”
Helpful Report
Posted 4 years ago
Anne M
Unverified Reviewer
“Easy ordering; gorgeous rug. It is so hard to buy a rug on line. Big investment. Being able to upload the rug into a photo of the room was amazing. And the rug is even prettier in person. Best experience on line shopping ever.”
Helpful Report
Posted 4 years ago
Cindy R
Verified Buyer
“Customer service excellent. Rugs are beautiful. Loloi has beautiful choices.”
Helpful Report
Posted 4 years ago
Leslie G
Verified Buyer
“Easy to shop online and I got my rug the same week I ordered it!”
Helpful Report
Posted 4 years ago
LEZLIE R
Verified Buyer
“I have no rug It says it was delivered to Calhoun Georgia, I live in Bedford Pennsylvania, and I have a nearly $800 charge on my credit card and I have no rug”
Helpful Report
Posted 4 years ago
Robert P
Verified Buyer
“I can't write a review on something that has not been received.”
Helpful Report
Posted 4 years ago
Trina C
Verified Buyer
“Very upsetting that free padding was not shipped until 4 days after receiving rug, this was after several e mails and a phone call! Still have not received the padding”
Helpful Report
Posted 4 years ago
Devin B
Verified Buyer
“We ordered a rug for our family room on 2/17/2021 and received it today, 5/27/2021. There was a delay in the delivery but we were kept apprised of the order status by Incredible Rugs, which we appreciated. But, now, we have a huge problem. Upon unrolling the long awaited rug, lo and behold, it’s not the rug we ordered! It is nowhere close to the design we picked. In fact, the design is highly unappealing to us. It is such a fiasco that we have to roll up and move this wrong heavy rug. I have emailed and left a voice message with the company. I look forward to a swift resolution in correcting this problem.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I screwed up on my initial attempt to order a rug. A phone call to a very competent and personable young man put it all together, including a new-customer discount. IR&D will definitely be consulted for future purchases.”
Helpful Report
Posted 4 years ago
Michelle S
Verified Buyer
“Very professional & informative every step of the way, which wasn’t easy to do many delays due to covid.”
Helpful Report
Posted 4 years ago
Gregg C
Unverified Reviewer
“Amazing Rug - Amazing Seller! We love our new Karastan rug, and we highly recommend Incredible Rugs and Decor. Great price and fantastic service with communication throughout the entire process. A+++++”
Helpful Report
Posted 4 years ago
Joan B
Verified Buyer
“I haven't received my samples yet, nor have I heard about a ship date.”
Helpful Report
Posted 4 years ago
Kevin H
Verified Buyer
“Pleasure shopping on the site, chatting with reps. Prices, shipment and delivery are superb!”
Helpful Report
Posted 4 years ago
Vickie C
Verified Buyer
“Great communication, website is beautifully laid out and easy to navigate.”
Helpful Report
Posted 4 years ago
Jery K
Unverified Reviewer
“Great quality, fast service! Received our area rug within a week. We are really happy with the quality and the look of the rug. It was an excellent addition to our room. The customer service was great. Really happy we went with Incredible Rugs.”
Helpful Report
Posted 4 years ago
Mary M
Verified Buyer
“First time customer, excellent website, ordering online was straightforward and efficient.”
Helpful Report
Posted 4 years ago
Kit M
Verified Buyer
“I still don’t have my rug! Incredible Rugs didn’t follow up with customer service to let me know there was a problem. I don’t know what the hold up is but if don’t hear from someone by end of week with a solution will cancel and look for someone reliable. They were referred but this is very disappointing!!”
Helpful Report
Posted 4 years ago
Charlotte C
Verified Buyer
“Many carpets to select from and with any discounts they are affordable. Each carpet gives you info on material,and how to keep the carpet clean.If you have any concerns give Incredible Rugs and Decor a call.”
Helpful Report
Posted 4 years ago
Gisele C
Verified Buyer
“Quality of rug is very good. Got confused because the company sent various conflicting shipping info”
Helpful Report
Posted 4 years ago
Shannon M
Verified Buyer
“Good experience”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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