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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Linda
Unverified Reviewer
“Great website!! So much easier than flipping rugs. Called to ask a question and was helped right away with placing my order. Can't wait for delivery!!”
Helpful Report
Posted 4 years ago
Brenda P
Verified Buyer
“Very easy to order. Pictures were exactly right colors. My rug is beautiful. I will be ordering again from Incredible Rugs and Decor.”
Helpful Report
Posted 4 years ago
Erik W
Verified Buyer
“Great quality. I have two large karistan wool rugs. This runner is equal quality even though it’s not wool. My rugs are almost 40 years old and look as good as the day I got them. Raised two kids and moved numerous times. They look good everywhere. Best money we ever spent.”
Helpful Report
Posted 4 years ago
Jill J
Verified Buyer
“Shopping at Incredible Rugs was easy - the tool that allows you to see the product in your own room is fun and helpful. The site tells you what sizes are available, what’s in stock and what’s on re-order. It’s very well organized. The rug shipped quickly and updates were sent along the way. I would shop here again.”
Helpful Report
Posted 4 years ago
Catherine G
Verified Buyer
“Great variety of rugs and easy to navigate site.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Selection. Ease of ordering. Free shipping.”
Helpful Report
Posted 4 years ago
Julie M
Verified Buyer
“I've ordered from Incredible Rugs & Decor in the past, so when I needed a rug pad for a rub, I went to them. Delivery was free and ultra-fast. Great merchants and they have my recommendations. Thank you.”
Helpful Report
Posted 4 years ago
Diane B
Verified Buyer
“Great communication, arrived very fast and delivered with care. Also, best price anywhere on this rug!”
Helpful Report
Posted 4 years ago
Susan P
Verified Buyer
“I was very pleased with my whole experience from shopping to shipping and delivery. I had all the needed information up front, when to expect shipment, when shipment occurred and was well informed of where my purchase was. It was also well packaged. The quality of my rug far exceeded my expectations--thank you!! Shopping online is not always easy nor can you tell the quality. I was VERY pleased with my purchase.”
Helpful Report
Posted 4 years ago
Jennifer H
Verified Reviewer
“IR&D has a wonderful selection of rugs, decor, pillows, you name it. What I love is that the website shows a line of all the colors used in every carpet. Makes it easy to find coordinating colors. Great feature! Super great discounts plus even more for Memorial Day, so I was so happy I found this website and I can't wait to receive my carpet plus the great table decor I purchased.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Said I would get a 11 percent discount. Don’t see it!!!! Have ordered many times previously!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very personable staff and always most helpful!!!”
Helpful Report
Posted 4 years ago
Jeff K
Verified Buyer
“vvvbbbmmmxx”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“sales consult was helpful in ordering pad”
Helpful Report
Posted 4 years ago
Jill C
Verified Buyer
“Beautiful rug with perfect colors. Blends well with another Laloi rug that I have which has vibrant colors.”
Helpful Report
Posted 4 years ago
Diane W
Verified Buyer
“Great overall experience from on line purchase to delivery.”
Helpful Report
Posted 4 years ago
Dale W
Verified Buyer
“Good communication. Easy to use website. Great variety. They had the exact rug I've been searching for. They were the only place I could find it.”
Helpful Report
Posted 4 years ago
S. R
Unverified Reviewer
“Ordered an area rugs advertised as Karastan. When I received the rug it was not Karastan at all. It was the same rug pictured on the website. The back of the rug showed the actual manufacturer. Looked it up on Amazon. To my surprise, the same rug was available at a fraction of the price. 9' X 12" on Amazon - $250. On Incredible Rugs and Decor's website it's $1,400! The name of the manufacturer on the rug from Incredible Rugs and Decor is the EXACT same name as the manufacturer shown on Amazon's website. Deceitful, dishonest and a ripoff.”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor only ships brand new, 1st quality, name brand items, guaranteed with full Manufacturer's warranty. We do not sell 2nd rate or knock-off items. All of our rugs, including Karastan, are 100% authentic. If you found any Karastan 9x12 rug for $250 an ANY website, it certainly is not a new, authentic Karastan rug. Be advised; Amazon allows individuals to list products on their site without verifying authenticity.
Posted 4 years ago
Sandra T
Verified Buyer
“Did a great—had a sample and I was able to make decision right away Rug delivered today-/it is perfect. The 2 gentlemen who delivered and placed rug were really awesome!!! Overall a great experience and would recommend you to anyone!!!”
Helpful Report
Posted 4 years ago
Armen K
Verified Buyer
“Top in quality and service. Just completed my third purchase w/ Incredible Rugs.”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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